Wirecard

Piusno1 · 16-10-2007 10:41PM

Hi all wirecard people,

I made 2 deposits, one with 3V and one with AIB wire transfer through there Dublin office (bank) The 3V straight away, but the wire about 5-6 days, but still got there. So I tried another wire transfer 2 days ago still no sign of in my wire account.

I also got this e-mail from them yesterday

"Dear Sir or Madam,

Thank you for contacting the Wirecard Service Team.

Unfortunately, we cannot find a Wirecard account matching the data you sent.
We would therefore kindly ask you to provide us with the following
information:

- your full name
- your mobile phone number and
- the answer to your secret question.

We will work on your inquiry as soon as we have received your reply.

Should you have further questions about the information given above, please
reply directly to this email, including our original text and ticket number.
This will help us to deal with your inquiry much faster.

Kind regards

Diana Reichardt
Wirecard Service Team

**********************************************************************
For further assistance please contact our Service Team.

Website: https://www.wirecard.com/wirecard
E-mail: service@wirecard.com
Telephone: +49 (0)1805 947322*
Fax: +49 (0)1805 947323*

Wirecard Bank AG
Bretonischer Ring 4
85630 Grasbrunn
Germany

Commercial Register of the Amtsgericht (Local Court) München
Registernummer: HRB 161178

Executive Board: Franz Brücklmeier, Burkhard Ley, Rainer Wexeler
Supervisory Board: Klaus Rehnig (Chairman)"

I can't recall ever contacting them and whats this secret answer

EyesOnly · 16-10-2007 11:13PM

Grrr tried anding my 4th 3V card and sent an email with a photocopy of the reciept now i get this. Your account has been locked.

Think ill just stick with 3V from now on

jackbauer · 17-10-2007 06:24AM

exact same email as i received prior to the third party nonsense. they seem to be following a set pattern. I just setup the iban on the new boi online.

subway · 17-10-2007 10:28AM

transferred 50 euro on saturday, was in my account on tuesday.
used the dublin account number.

works fine for me

jackbauer · 17-10-2007 06:20PM

yeh it will. for a while.

PeteK* · 17-10-2007 11:36PM

When BoI start the IBAN thing, what do you do to send it directly there?

EDIT;

I'm guessing this means we can do the IBAN thing now?

BoI.ie wrote:

New online banking services - now launched!

We are delighted to announce a range of exciting new features to our 365 online banking service on www.365online.com for customers in the Republic of Ireland.
In addition to the existing range of services available, you can now also:
Register new beneficiaries for domestic and international payments

Make international payments to over 40 countries worldwide

Top up mobile phones

Set up, cancel and amend standing orders

Take a tour of our specially designed step-by-step guide which will show you how easy it is to use these new services and is available in English, Polish and Chinese.
If you are a new customer and would like further information on how to register for Bank of Ireland 365 online click here.
Terms and conditions apply to Bank of Ireland 365 phone and online. List of services may vary for Republic of Ireland and UK customers. Bank of Ireland is regulated by the Financial Regulator

Phone: 1890 365 200 | Security - Yours & Ours | Terms & Conditions | Privacy Policy | FAQs
Bank of Ireland 365 is a registered business name of Bank of Ireland. Bank of Ireland incorporated in Ireland with Limited Liability. Registered Office - Head Office, Lower Baggot Street, Dublin 2. Registered Number - C-1. Bank of Ireland is regulated by the Financial Regulator in Ireland and authorised by the Financial Services Authority in the UK. © 2007 Bank of Ireland.

Protocol7 · 18-10-2007 02:01PM

When you log in to your wirecard account you can go to your account details and that will show your IBAN and SWIFT/BIC number. You use these and your name (as you used on your wirecard account) to send the money. There are optional fields where you can leave a message for the recipient. It is recommended to put your wirecard account number and the mobile number you gave Wirecard in there to help smooth out any problems that may arise.

However you better hope that nothing ever does go wrong because I've all but lost faith in their ability to solve anything. I just got an email from them. The exact same email they sent me TWO WEEKS ago asking me for details. So I sent them back a blistering email demanding my money to be in either my Wirecard or AIB accounts pronto or there will be trouble. Or at least for them to contact me so I can move things along (as they've barely managed to do that).

jackbauer · 18-10-2007 07:30PM

i set it up on wednesday morning but have to wait for an activation code from boi in the post before i can do a transfer. what is wrong with them that they couldnt use a code card like aib? anyway i'd advise waiting until i run a test on the iban before anyone else gets screwed.

regarding the customer service its a disgrace. they look to have only one or two prepared responses and if your query falls outside its ignored. have to wait until the 24th to get my money back.this third party nonsense is just a smoke screen.

18-10-2007 07:57PM

well i sent off my verification documents today so I might soon get that elusive fiver credited to my account! I'm guessing its still in Wirecard limbo.

As soon as I'm verified I can accept third party transfers (ones not made by myself) so everybody feel free to lodge to my account!

subway · 19-10-2007 01:55PM

jackbauer wrote: »

yeh it will. for a while.

ive been using it for 3-4 months with no problems.

19-10-2007 01:57PM

so was I. Then suddenly......

subway · 19-10-2007 03:11PM

well ive had no problems.
i see that some of you havent verified your accounts and id suggest that that may be the problem.

19-10-2007 03:13PM

shouldn't have to. It doesn't say it anywhere on the website.

subway · 19-10-2007 03:23PM

its eu law...

heres some info -
http://www.financialregulator.ie/frame_main.asp?pg=%2Findustry%2Fin%5Faml%5Fintr%2Easp&nv=%2Findustry%2Fin%5Fnav%2Easp

19-10-2007 03:26PM

sorry im not an expert on eu law.

subway · 19-10-2007 03:31PM

you dont need to be an expert, its spelt out to you on the "i dont know what a tracker mortgte is" website
this is the irish version, mandated by the eu directive linked above

Under anti-money laundering law, you have to supply documents to prove who you are and where you live. You can prove your identity by producing:

a valid passport
a current Irish driving licence
a National Age Card (issued by An Garda Siochana)
an identification form with a photograph signed by a member of An Garda Siochana
documents issued by Government departments showing your name.
Government documents must be verified by a statement from a person in a position of responsibility such as a solicitor, accountant, doctor, community employment scheme supervisor or social worker. That person must come to the bank themselves with proof of their own identity.

You will need one of the following to prove where you live:

a current utility bill (such as a gas, electricity or telephone or mobile phone bill)
a current motor or home insurance policy that shows your address
a document issued by a Government department that shows your address
a list of your tax credits
a current balancing statement or a C2 certificate from the Revenue Commissioners
a social insurance document that shows your address
a letter from your employer or licensed employment agency stating that you have recently arrived in Ireland and have started work but cannot yet provide evidence of your Irish address (you will have to provide evidence of your address at a later date).

EyesOnly · 19-10-2007 06:28PM

My account is still locked after emailing my photocopy's of receipt,bills and passport, They now say they need a photocopy of the Receipt that shows my name and expiry date on it. Sent email yesterday telling them about 3V and it doesnt show name/date/cvv2 on it and how I've had this trouble before when adding my other voucher, Stating that all the info i sent was exactly the same as last time (but newer bills and 3v voucher).

Just hope its enough or my account will stay locked as i cant give them anything else

Redisle · 19-10-2007 06:58PM

Its really weird, I had about 150 in my wirecard account and I bought a phone on the vodafone site for 139.. and that amount went to the reserved section after I bought it and I thought grand.. anyway, have the phone about a week now, and I just checked my wirecard account today and the money is gone back to available! So it looks like im after getting a free phone!!
I think im going to leave it a few days to see if it sorts itself out then email vodafone and see if the payment went through or not.. because this is really strange, also, there is no record of vodafone charging anything to the card on the overview page.....

Our man in Havana · 19-10-2007 07:14PM

ab_cork wrote: »

Its really weird, I had about 150 in my wirecard account and I bought a phone on the vodafone site for 139.. and that amount went to the reserved section after I bought it and I thought grand.. anyway, have the phone about a week now, and I just checked my wirecard account today and the money is gone back to available! So it looks like im after getting a free phone!!
I think im going to leave it a few days to see if it sorts itself out then email vodafone and see if the payment went through or not.. because this is really strange, also, there is no record of vodafone charging anything to the card on the overview page.....

This is what happens when merchants don't present transactions to their clearing bank in time. They have 7 days to do so. If they don't as in this case the money becomes available again and in theory you could now go ahead and spend it again.

Vodafone will likely just stick it thru again in a few days. It would be interesting if you had spent the money and they couldn't get theirs.

jackbauer · 19-10-2007 07:50PM

the thing about the registration is that ok fine its the law but wirecard advertise that registration is not required as long as certain limits are adhered. now they seem to be trying to bully people by holding money hostage under the guise of this third part nonsense. i for one will not register with them as I belive they are not trustworthy and anyway my credit card usage would be well under the limits.

19-10-2007 09:23PM

I don't like what they're up to but they're still cheaper than 3V. Therefore I sent off the verification documents.

subway · 20-10-2007 01:47PM

jackbauer wrote: »

the thing about the registration is that ok fine its the law but wirecard advertise that registration is not required as long as certain limits are adhered. now they seem to be trying to bully people by holding money hostage under the guise of this third part nonsense. i for one will not register with them as I belive they are not trustworthy and anyway my credit card usage would be well under the limits.

Q: Is there a deposit limit for my Wirecard account?
A: As soon as a limit amount for deposits in your Wirecard account is exceeded there is a legal requirement to have full identification of the account holder. You will be informed about such a limit by Wirecard Bank when you open your account or pay money into it.

Q: How are my personal data used?
A: The Wirecard Bank will use the personal data provided upon registration and during the use of the account only for purposes pertaining to the management of the account as well as for fraud prevention and risk management purposes.

subway · 20-10-2007 01:49PM

jackbauer wrote: »

the thing about the registration is that ok fine its the law but wirecard advertise that registration is not required as long as certain limits are adhered. now they seem to be trying to bully people by holding money hostage under the guise of this third part nonsense. i for one will not register with them as I belive they are not trustworthy and anyway my credit card usage would be well under the limits.

Dear Mr Subway,

As a German Bank, the Wirecard Bank is obliged to carry out identification of all its account holders. As soon as either your personal limit for the accumulated deposit sum is exceeded (as in your case), or 12 months have passed since the opening of your Wirecard account (whichever is the sooner) there is a legal requirement to make a full identification of the account holder. You will be informed of your limit by Wirecard Bank upon opening or reloading your account.

Initially you can deposit up to EUR 300.00 into your Wirecard account by credit card or direct debit. Once the money has cleared our bank account, you will receive an email from us with further information on how to increase your limits.

The option of bank wire as payment method is limited to a maximum of EUR 2,500.00 per year. For security reasons, a Wirecard customer service representative may contact you once we have received the money.

You can increase the deposit limit of your Wirecard account at any time. In order to do this, please request the contract for opening an online account and further instructions from our service team.

Additionally you will need to send a verified/notarized copy of your passport (or any other government issued picture ID) together with your account application. The verification/ notarization should be conducted by a public institution (e.g. consulate/embassy, police department) or by a bank.

Once you have complied with the above requirements and your documentation has been reviewed by us, you will receive an individual limit for your Wirecard account.

Should you have further questions about the information given above, please reply directly to this email, including our original text and ticket number.
This will help us to deal with your inquiry much faster.

Kind regards

Wirecard Service Team

**********************************************************************
For further assistance please contact our Service Team.

Website: https://www.wirecard.com/wirecard
E-mail: service@wirecard.com
Telephone: +49 (0)1805 947322*
Fax: +49 (0)1805 947323*

Wirecard Bank AG
Bretonischer Ring 4
85630 Grasbrunn
Germany

Commercial Register of the Amtsgericht (Local Court) München
Registernummer: HRB 161178

Executive Board: Franz Brücklmeier, Burkhard Ley, Rainer Wexeler Supervisory Board: Klaus Rehnig (Chairman)

* This is a toll call; you will be charged long distance fees by your long distance carrier for dialling this number.
**********************************************************************
Please note: Wirecard Bank will never ask you via e-mail to disclose your login details on the Internet or to disclose or confirm your login details via telephone or fax.

20-10-2007 01:58PM

Dear Mr effing SubWay,

I didn't get anywhere near the €2,500 wire transfer limit or the €300 other limit but still I've been told to verify. In fact I think I've lodged a total of €200 over the 6 months I've been using it.

You quote European law yet you can't honestly expect people to know about that. They should mention some of this on their site yet all it says is "open a Wirecard account in 30 secs".

subway · 20-10-2007 02:08PM

im just pasting out the info i received.
read the faq on the webiste, its all in there.

jackbauer · 20-10-2007 04:56PM

yes i have read the faq and like Paul Savory Ax was nowhere near the limit. now if they changed the plan thats fine just let me know dont hold my money hostage.

remus808 · 22-10-2007 12:29PM

Anyone get their money back or lodged into their account yet?

Also, anyone tried the new IBAN feature with BOI? Did it work?

Protocol7 · 22-10-2007 02:19PM

Still waiting here. It doesn't look like it's gonna be lodged in my Wirecard account so I'm expecting it to show up back in my AIB account this week. I got the "third party" email from them on the 5th, so add on 14 days and they should have sent it back on the 19th (Friday).

jackbauer · 22-10-2007 07:44PM

mine is supposed to be returned to the "third part" on the 24th. just sent a fiver via iban on boi online. if they loose that they can bloop my bleeper!

22-10-2007 11:55PM

huzzah!!! My fiver that I lodged on the 24th September got credited to my account!!! At long last!! I wonder did they get my verification documents? I only sent them last Thursday!

Wirecard

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