Argosy 320GB Divx Harddrive - €182.45 delivered

Basq · 01-02-2007 03:32PM

kearnsr wrote:

I got on to ibood about mine and they gave me the dutch tracking number. Ask for that and see if Interlink have a reference for it.

Will do.. as i rang Interlink at lunch time and said there's nothing they can do without a tracking number. As you'd expect but i thought possibly if i gave the name and address of who it's being sent to, they could detect if it was in their system.

kearnsr wrote:

How did you load the dvds on to it? I know nothing about videos except maybe how to rip a dvd in to avi or what ever. Did you copy over the vob file or something?

With regards ripping DVD's, use DVDShrink (or something similar) to rip the VOB / IFO files from the disc onto your hard drive.

godtabh · 01-02-2007 03:40PM

basquille wrote:

With regards ripping DVD's, use DVDShrink (or something similar) to rip the VOB / IFO files from the disc onto your hard drive.

the vob/ifo has all the surround sound stuff images etc. The box allows you to ouput digital surround sound so does dvdshrink allow you to do this still

Basq · 01-02-2007 03:43PM

kearnsr wrote:

the vob/ifo has all the surround sound stuff images etc. The box allows you to ouput digital surround sound so does dvdshrink allow you to do this still

As far as i know, the IFO would simply contain the data structure of the DVD - which would be where to start the DVD on insertion into a player (like a main menu) and information on playing 3-4 1GB VOB chunks as one continuous movie.

The VOB contains the actual video and audio but to play a full film, it would require you to individually click on each VOB file. Hence the need for the IFO but i presume the box would be able to interpret these.

Basq · 01-02-2007 05:17PM

E-mailed them with this at 2.48PM:

Dear Sir / Madam,

The Argosy 320GB Divx Harddrive (as reference in the order above) still
hasn't arrived with me in Ireland, with reports of other people on Irish
forums recieving it early in the week.

Can you please give me the tracking number you sent it off with and i'll
follow it up with Interlink Ireland.

Many thanks in advance.

And their customer service was on the ball.. they got back to me with this 40 minutes later:

Dear Mr. Basquille,

We sent your Argosy the 24th of January. I contacted the TNT and they told
me that your parcel is already in Dublin, so you will receive your parcel at
the end of this week or at the beginning of next week.

Kind regards,

Customer Support
iBOOD.com

godtabh · 01-02-2007 06:00PM

basquille wrote:

And their customer service was on the ball.. they got back to me with this 40 minutes later:

Push them a bit more and they will give you the tnt tracking number. **** all use as the site is in dutch but interlink might no more if you give them that number

blorg · 01-02-2007 06:00PM

kearnsr wrote:

why did you reformat it?

I presume it comes formatted as FAT (which is compatible with more operating systems) but he wanted the greater reliability/less restrictions of NTFS (only compatible with Windows NT/2000+)

Basq · 01-02-2007 06:11PM

kearnsr wrote:

Push them a bit more and they will give you the tnt tracking number. **** all use as the site is in dutch but interlink might no more if you give them that number

Will wait til Tuesday and if there's nothing, i'll e-mail them and demand a tracking number.

When i was on the phone to Interlink at lunch, the girl on the helpdesk said that if provided with a international tracking number, they can check what it was changed to when it was entered into their system.

But i'd expect it in the next couple of days.

godtabh · 01-02-2007 06:21PM

basquille wrote:

Will wait til Tuesday and if there's nothing, i'll e-mail them and demand a tracking number.

When i was on the phone to Interlink at lunch, the girl on the helpdesk said that if provided with a international tracking number, they can check what it was changed to when it was entered into their system.

But i'd expect it in the next couple of days.

I wonder what the story is. Its been in Dublin for over a week. Its not as if Sligo is a million miles away. I wonder is a priority thing i.e letting stock build up for that region before it delivers

Mr E · 02-02-2007 12:42PM

Sligo is not ready for that kind of technology.

Basq · 02-02-2007 12:49PM

TmB wrote:

Sligo is not ready for that kind of technology.

TmB banned for a week for being a smart-arse!

godtabh · 02-02-2007 01:00PM

basquille wrote:

TmB banned for a week for being a smart-arse!

Phew I got let of lightly by suggesting that sligo had no post!

Mr E · 02-02-2007 06:52PM

LOL

Sorry Brian, just pulling your leg.

Basq · 07-02-2007 04:22PM

[start worried rant]

Package still hasn't arrived from iBOOD so e-mailed them to get a tracking reference.. they e-mailed back with the following response:

Dear Mr. Basquille,

Thank you for your response. It's strange that you still not received your
parcel. Here I give you, the tracking number from TNT; 3SVQXXXXXXXXX

Keep us in touch.

With kind regards,

Customer Service iBOOD.com

The X's are various digits and numbers which make up the full reference number. Tried the reference number on the tracking function on the TNT sites - both Irish and The Netherlands. Both shown as 'not found'.

Phoned up freephone TNT and the very nice woman on the phone said that's not a valid tracking number - and to tell them (iBOOD) that it should be under the barcode on the airway bill and it will either begin in GD or GE and end in WW.

This does not fill me with a great deal of confidence in iBOOD who either gave me a completely incorrect tracking number, or are pulling the piss? E-mailed back iBOOD with this and i am worringly awaiting a response from them:

Dear Sir / Madam,

I contacted TNT in Dublin and they said that particular tracking number (3SVQXXXXXXXXX) you gave me is not a valid TNT tracking number.

Their tracking numbers typically start with either 'GE' or 'GD' and end in 'WW', and it should be on the airway bill underneath the barcode.

So look for a code on the airway bill under the barcode with the format:

GE_______WW
GD_______WW

That's the code i need. Please get back to me ASAP as i'm very anxious over the status and wherebaouts of my package!

Not at all happy, and majorly worried at this point! :eek:

[/end worried rant]

the corpo · 07-02-2007 05:53PM

i;d try and find a phone number ibood and give them a call.
i've had a few dealings with them now and they seem like a decent bunch.

on the subject of the drive, how is everyone finding it now?

it's playing 90% of the things i throw it, but won't entertain some divx's for no discernible reason.

anyone found any probs with codec compatibility?

Raiser · 07-02-2007 08:24PM

the corpo wrote:

i;d try and find a phone number ibood and give them a call.
i've had a few dealings with them now and they seem like a decent bunch.

on the subject of the drive, how is everyone finding it now?

it's playing 90% of the things i throw it, but won't entertain some divx's for no discernible reason.

anyone found any probs with codec compatibility?

Won't play most of my Dexters or Heroes - don't know what type AVI's they are.......sorry to be vague........:)

- But the main one that pis5es me off is that it doesn't like AVI's from my Canon Ixus 30.................

Anyone looked into seeing how to flash these to upgrade the ROM/Codecs....?

the corpo · 07-02-2007 10:19PM

how odd, it's played the entire series of heroes for me no problem

what it didn't play was battlestar galactica, though that's most likely cos they were HD quality divx's

Mr E · 08-02-2007 10:38AM

Use Gspot to see if the the movie has either QPEL (Quarter pixel) or GMC (Global Motion Compensation) encoding. If so, then many media players will not be able to handle it. (In 98% of cases, they're usually not used).

One other thing to check is if the bit stream is packed... use MPEG4 Modifier to unpack it (its just a flag in the header of the AVI). A packed bitstream can result in sound being out of sync with video.

(Having said that, BSG, Dexter and Heroes all play perfectly on my Freecom media player)

Basq · 08-02-2007 04:34PM

AAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRGHHHH!

That's the sound of one slightly miffed iBOOD customer.. they got back to me with a parcel number (not starting in GE or GD, or ending in WW like TNT require). Phoned TNT about it - said there was nothing they could do as it wasn't a valid consignment number which was odd considering they said TNT in Dublin had reported recieving it. iBOOD also gave me a phone number for the depot they rang for the parcel number - it was in the UK (0044).

One of the reps i rang in TNT followed it up and rang the number. Turns out it wasn't TNT - it was Parcelline, which then was given to Interlink here in Ireland. Rang the number the woman gave me for Interlink, and was then told it was an international parcel number and i had to ring their international offices. Did that and found out they called to the door with it on the 31st January and just didn't bothering notifying their depot that no-one was there.

It'll be sent to my work address tomorrow (i'm staying there ALLLLL day)..

All this hassle and wasted about €7 calling between Interlink and TNT. Don't know who i'm madder at - iBOOD for telling me it was TNT, or Interlink for failing to leave a note saying they called or even notify their depot that the package was unsuccesfully delivered!

:mad: :mad: :mad:

OfflerCrocGod · 08-02-2007 05:12PM

I'd blame the delivery company more then iBOOD tbh.

Basq · 08-02-2007 05:20PM

OfflerCrocGod wrote:

I'd blame the delivery company more then iBOOD tbh.

I suppose.. but iBOOD did have me on the phone to a puzzled TNT employee for 40 minutes trying to track a package which didn't exists.

I presumed from what i'd heard here that it was Interlink delivering it but everytime i contacted iBOOD, they kept telling me "they contacted TNT in Dublin".. "this is the tracking number from TNT" etc.

TNT were fantastic though.. very efficient, contacted the crowd in England for me and got the full story, then phoned me back. Interlink i'm definitely not happy with.

Mr E · 08-02-2007 05:53PM

Look on the brightside - you'll have a new toy for the weekend!

Basq · 08-02-2007 06:02PM

TmB wrote:

Look on the brightside - you'll have a new toy for the weekend!

That's true, Dave...

An absolute pain-in-the-arse to sort out!

Think i'll change my delivery address to iBOOD to be my work address if i ever order from them again - cos all the hassle could have been averted if Interlink simply left a note saying they called the 1st time.

savemejebus · 08-02-2007 06:04PM

interlink can be atrocious at times but on the bright side they're a million times better than DPD

/Hoping my ibood orders don't come in such a roundabout way

godtabh · 08-02-2007 08:58PM

I've had mine nearly two weeks now.

Cant believe what a mess it was for basquille but in fairness Interlink seem to be the weakest link in a weak chain that included ibood. I'm happy with them and would use them again but probably get it sent to work from now on!

hansov · 10-02-2007 07:37PM

Well basquille - did you get it? From all of us who followed your lonely crusade!

Basq · 10-02-2007 08:15PM

hansov wrote:

Well basquille - did you get it? From all of us who followed your lonely crusade!

Nope.. didn't even arrive on Friday! :mad:

Didn't bother ringing Interlink as i waited til 5.30pm in the office and thought their office might have been closed. But if it doesn't arrived by lunch on Monday, i'm phoning them.

Absolute disgrace of a company!

godtabh · 11-02-2007 02:58PM

basquille wrote:

Absolute disgrace of a company!

ibood or interlink

viboy · 11-02-2007 03:07PM

basquille wrote:

Nope.. didn't even arrive on Friday! :mad:

Didn't bother ringing Interlink as i waited til 5.30pm in the office and thought their office might have been closed. But if it doesn't arrived by lunch on Monday, i'm phoning them.

Absolute disgrace of a company!

I'm roughly in the same position ... finally got a response and tracking number from Ibood on Thursday, rang the number the gave me and got a consignment number. Was told to ring TNT, who didn't have a bloody clue what I was talking about. Was out of the offiice on Friday , so looks like I'll be ringing Interlink on Monday too.

Is +353 (0)90 64 20500 the number you're planning to ring them on ?

CHeers,
Sean

Basq · 11-02-2007 03:09PM

kearnsr wrote:

ibood or interlink

Interlink...

I'm willing to forgive iBOOD for mistakingly giving me the wrong parcel delivery company.

However, the fact Interlink called to my house and never even left a note or message to signify they were there - it was sitting in the depot for over a week with no attempt to re-deliver it or contact me until i got in touch with them. They then told me it'd be with me first thing Friday morning - and to top it all off, it never arrived!

I feel VERY sorry for whoever is on the other side of the phone tomorrow when i call them if it doesn't arrive.

viboy wrote:

Is +353 (0)90 64 20500 the number you're planning to ring them on ?

CHeers,
Sean

Yep.. when you ring that, you'll be put through to reception. Ask for the 'International Department' and give them your consignment number.

PS - i'm planning on e-mailing iBOOD when i finally get my hard drive and telling them for future reference, remember their parcel's are going through Interlink when dealing with Irish customers, not TNT. Will save future Irish customers harassing TNT and (like me) wasting almost 45 minutes ringing from TNT - Parcelline - Interlink.

killbillvol2 · 11-02-2007 08:24PM

basquille wrote:

i'm planning on e-mailing iBOOD when i finally get my hard drive and telling them for future reference, remember their parcel's are going through Interlink when dealing with Irish customers, not TNT. Will save future Irish customers harassing TNT and (like me) wasting almost 45 minutes ringing from TNT - Parcelline - Interlink.

You might be better off suggesting to them that they find another courier. There have been other threads on here complaining about Interlink in the past. No matter how efficient a company is they're going to look bad if they hand over to a bunch of incompetents to deliver.

Argosy 320GB Divx Harddrive - €182.45 delivered

Comments