2 parcels delivered......will they know?

Sleipnir · 07-07-2006 01:36PM

theluckyduck wrote:

I've studied this before (Consumers rights) and he does have every right to keep it in those circumstances.

This is not a new problem, it has not just a risen through the use of online ordering. I can guarantee that this was the law up till 2004 and i'm pretty sure that they have not changed it since.

Well whereabouts in the Statute Book is this particular law?
He can keep it without saying anything? They posted so it's his and that's it? They can't invoice him for it?
Does the law state that he can keep it if the company haven't invoiced him after a certain period of time?

So many questions......

theluckyduck · 07-07-2006 01:46PM

Not gonna try and say I have studied law, as I have not but I am a commerce student. It's also in the Leaving Certificate business course.

1. It is only his if he follows the guidlines, if he deviates at all he will null and void any rights he has to the package.

2. They can't send him an invoice as he did not order it (This is a type of fraud!) Unless he sells it before the appropiate time is reached.

3. After the month/year (which ever way you decide to go about it) it is legally his. They can't bill him or demand him to return it.

It's up to him to decide.....just giving the little bit of knowledge that I have

Dooom · 07-07-2006 02:07PM

What luckyduck basically said, was give it to me. Out of curiosity, what phone is it?

Aard · 07-07-2006 02:14PM

Keep it, and whatever you do, don't post a thread about it on a popular internet forum.

theluckyduck · 07-07-2006 02:18PM

There is alot of angry angry nerds on this forum!!! Chill...just some educated advice!!! Take it or leave it:D

seamus · 07-07-2006 02:24PM

theluckyduck wrote:

There is alot of angry angry nerds on this forum!!! Chill...just some educated advice!!! Take it or leave it:D

You're actually a little off.

The limitation is six months. 30 days before that six month limit is up, the person who mistakenly received the item is obliged to contact the sender and inform them that they have 30 days to collect their item. If after those thirty days the item is not collected (assuming that the company has not been prevented from collecting their property), then it legally becomes the property of the person who received it.

There was a thread not so long ago about a guy who received a laptop from Dell after the order was cancelled. We checked into this, and the above is the situation.

Sleipnir, I'd say your billion euro situation wouldn't apply - after all the "money" would never have left possession of the bank, leaving them able to correct their mistake at will. Even if you did remove it, obviously you still couldn't keep it.

If anyone remembers a couple of years back, an Irishman received some insane amount of money (€300,000 I think it was) due to a mix-up at the time of the euro changeover. He promptly withdrew the money and fled to Spain, but eventually had to come back due to a massive legal case being built up against him.

Sparky · 07-07-2006 02:27PM

This is why companies have insurance.
The same things happen to us. We would order say X amount of light fittings (€60 worth each) and then maybe get 2 or 3 over.

We ring them to say there is 3 fittings over, do you want them back?

They reply, "keep them, pretend it never happened".

Welcome to Ireland.

Day-wanna-wonga · 07-07-2006 02:31PM

DamienH wrote:

eh well I work for a well known company ( think rainforest ) and I know for a fact we wouldn't cop that one at all. Keep it, if they say that it was signed for just deny it to the last

Eh, kinda difficult to say you only got one delivery, when they have 2 separate invoices signed for on 2 separate days.

jrey1981 · 07-07-2006 02:58PM

can you tell me which website it was, so I can see if it happens to me?

Emmo · 07-07-2006 03:00PM

Well 1 of 2 things will happen

1 They will ask for the phone back from you.

2 it will be reported stolen and put on the handset blacklist via its IMEI

I used to work for one of the biggest mobile operators in this country / Europe and thats what they do.

Emmo

blorg · 07-07-2006 06:07PM

I can't believe the amount of dishonesty on this thread. Personally, I would call them up and tell them, and ask for them to arrange collection, which they almost certainly will do (you don't have to go to the trouble of posting it back yourself.)

They _may_ even say, fúck it, keep it, and if so your conscience (you do have one?) will be clear <- this outcome is however unlikely with something of that value.

Tar.Aldarion · 07-07-2006 06:38PM

seamus wrote:

Of course it matters. What if he sells it on for €200 (say), has good night out with coke and hookers, and then gets a phone call the next day from the company looking for their €300 phone?

'I just got one phone, what are you on about?' Then you give a sly look, which of course, they can't see over the phone.

Ruu_Old · 07-07-2006 06:42PM

Tar.Aldarion wrote:

'I just got one phone, what are you on about?' Then you give a sly look, which of course, they can't see over the phone.

They will be able to get a record of it being delivered and a copy of the signature (if it was signed for) though.

edit: I noes yew were joking.

Tar.Aldarion · 07-07-2006 06:43PM

I was joking man, ha.

Hobbes · 07-07-2006 06:52PM

jimmycrackcorm wrote:

What imaginary software have they got to do that?.

The reality is that a picking order is sent to a warehouse and lists items to be sent to a particular address. They print off the label and send it without tracking the serial. Also most inventory systems do not cater for mis-delivered packages so what happens is that a clerk recalls the original transaction and resends it through the picking process as described. Same invoice. Hence they have no clear method of identifying people who have received said items twice.

If you were in some fly-by-night place prehaps.

See that barcode on the side of the box? They scan those to check out items of inventory (and generally track the life-cycle of the item).

He would have two boxes against his order and each item would have thier own tracking number against them as well.

I've worked in a company that we had to do this (all be it 11 years ago). I'm pretty sure the technology has come along way since then.

smemon · 07-07-2006 11:05PM

the right thing to do here is send it back

the best thing to do here is to keep it

i say flog it on ebay.

Mr. Presentable · 07-07-2006 11:10PM

angeldelight wrote:

So I had ordered something from an Irish website over the weekend, it said it would take 3 business days to get delivered, which was fine. Thursday came and I gave them a call just to check on the status of the order and they said "oh that was sent out for delivery yesterday but there was some sort of problem with the carrier so it was re-sent this morning and you should get it today". I was more than happy with that and at 2pm an Post delivered it. Invoice had Monday's date on it but didn't really pay any attention to that.

Then this morning I got woken up by our doorbell, went down to investigate and it was a courrier with another parcel the exact same size. I was still half asleep so just signed for it and came in. Yes, it was the same thing again, this time with Wednesday's date on the invoice.

So now they've sent me €600 worth of mobile phones when I only paid them €300, think they'll cop it?

It's not difficult. They are running a business so, if they want to keep existing, they stock take and know what they have and compare it with what they should have. So, short answer, yes.

Also, you have your own ethics to look at. It's clearly not yours, and you know it, so you should contact them asap.

FranknFurter · 07-07-2006 11:26PM

I once got three, yes three, deliveries of somthing (not cheap!) I had ordered online.
Called them (as I was worried I might be charged 3 times!), response was, "hang on and Ill check your account"....."nope you were charged only once"......me- OK so when will you collect the other two? them- Oh we will ring you the day before."

That was over a year ago, so, I kept one and gave one to my mother as an xmas gift!

That way, they ever do call wanting it back, there it is, albiet used, but its not up to me to store it for them for a year, so "I stored it elsewhere and it was used sorry, but you never collected it!".

b

angeldelight · 07-07-2006 11:33PM

Firstly, it's "she" not "he"

And secondly I fully intend calling them on Monday. I would obviously love them to say ah sure keep it but I'm more than willing to send it back. Provided they send a courier to my house when I'm here, I'm not changing plans or bringing it anywhere. Thread was just for general interest

Dooom · 07-07-2006 11:34PM

If they ring asking for it, just start screaming:

"OMG FFS HAX U STOOPID N00b GET A FCKIN LIFE FFSOMGLOL!!!11!ONE!!ELEVEn

Devious · 07-07-2006 11:42PM

Hobbes wrote:

Here is what is likely to happen.
Accountant is going to check the figures and see they are out by one phone and that the invoices from the delivery company don't add up.

They check the serial number to match it to your account. They probably won't even see its an error and instead bill you (as they obviously haven't gotten a bill for the second phone).

You can't claim you never received the item as you signed for it. Legally at that point they can charge you for it.

lol, you don't know that many accountants!

2 parcels delivered......will they know?

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