Learning not to be nice

deisedevil · 21-11-2005 06:26PM

joe_chicken wrote:

Best thing to do is put on the fakest nice voice you can think of and be overly nice to people who give you hassle... that just makes them angrier cuz they arent having the desired effect... but they cant do crap cuz you're not abusing them... and then when they curse at you hang up...easy

LMAO!! Exactly what i do and it def works!!

I'll only go above and beyond for someone if they are being respectful, a0holes who shout and roar and demand and get abusive can get stuffed.

joe_chicken · 21-11-2005 06:30PM

mysterious wrote:

I have and It worked well, now I meant in a assetive spontanoeous manner not an aggressive tone, as its sharp enough alone to knock the words out of your head in a shouting match.

I did it to a girl who thinks the continents surround her like Pangea as if she the centre of all. takes her toilet papering out on everyone else, she dosent do it to me.

Sometimes its not what you say its how you say it.;)

yes but you've never done it to a customer before.... they dont like it too much...

if you do something like that to somebody you dont know... its very disrespectful... and could definitely get you fired

BobTheBeat · 21-11-2005 07:54PM

Well done to all the customer service reps! Legends!

Capt'n Midnight · 21-11-2005 09:13PM

Worst I've heard was a lad who got a 7 minute earache , couldn't get a word in edgeways, and when she finished he had to transfer her to the right dept.

Take the call, let them have their rant - don't interrrupt their party piece, let them blow off all that steam, then say something and put them on hold for a short time - one or two minutes max to look as if you are doing something , they are usually calmer. Works best if you can produce rabbits out of hats*

*major problem with tech support is that if you pull out a rabbit out of an empty hat people expect an infinte number of rabbits since the hat is still empty.

And yes it is majorly irritating when people can scream their way into better support and better plane seats just by being obnoxious. I don't reckon any jury would jail you for dispatching someone who did that ahead of you in the queue.

3greenrizla's · 21-11-2005 11:25PM

mysterious wrote:

Well its tricky working in costumer service, if someone gives you hard time,

take a deeeeeep breath,
and just reflect how you are dealing with unbelievable **** off people

its great when you get them to apollogise though.

be firm but fair

AARRRGH · 22-11-2005 01:54AM

joe_chicken wrote:

yes but you've never done it to a customer before.... they dont like it too much...

if you do something like that to somebody you dont know... its very disrespectful... and could definitely get you fired

joe_chicken: please don't tell me you're still in eircom!!!!! :eek: :eek:

joe_chicken · 22-11-2005 10:24AM

hahah... no dublindude... its only the bitter memories that remain

dundalk cailin · 22-11-2005 10:36AM

i am too nice for my own good...gotta get some backbone me thinks, cos being nice doenst get u anywhere! my dad ate the head off someone in vodafone cos they wouldnt give me a replacement phone after me sending it back three times, still took him long enough to get what he wanted :mad:

20 Times 20 Times · 22-11-2005 10:39AM

dundalk cailin wrote:

i am too nice for my own good...gotta get some backbone me thinks, cos being nice doenst get u anywhere! my dad ate the head off someone in vodafone cos they wouldnt give me a replacement phone after me sending it back three times, still took him long enough to get what he wanted :mad:

How i laugh at these customers !

dundalk cailin · 22-11-2005 10:44AM

well laugh u may but i and my family have been loayl customers of vodafone for over 5 years.. is it too much to expect good customer service?? i ssent my phone away (and of course it takes usually a wekk to come back) they said oh nothing wrong with it, i turn it on, and half a hr later the problem's back, i return, the phone is sent back..and so on...til the third time its given back to me (still not repaired), i think my dad was perfectly correct in demanding a new handset :rolleyes:

20 Times 20 Times · 22-11-2005 10:49AM

Ok , i worked for both vodafone retail and customer service , they have policy regarding faulty handsets . If there is a fault with the handset and it has been found by the repair company then they will replace the handset , ither wise it just has to be sent off again. NOw shouting at the sales consultant will 90% get you no where believe me .

dundalk cailin · 22-11-2005 10:54AM

fair enough, but the problem was i was sending it back straihtaway with the same problem, i couldnt fathom how the repair company were returning it, it was obvious that it wasnt fixed!! eventually they said, ah yea your right, we'll send ya on a new one..a month of my life that i could have done much more useful things with!!

Pigman II · 22-11-2005 11:43AM

There's no point getting mad at CS people. They're just people (mostly young) just doing their jobs and trying to get thru the day with as little as much hassle possible. I doubt screaming/demanding/begging etc is going to get them work any hard or more successfully. In fact I suspect the opposite will happen.

While on the phone, if I that things aren't progressing or I suspect the guy on the phone doesn't know his arse from his elbow and is just winging it I'll find some way to politely end the conversation.

Then I just write a letter. You'll be amazed how quickly things get sorted with those little pieces of black and white material floating around in the ether.

20 Times 20 Times · 22-11-2005 12:49PM

dundalk cailin wrote:

fair enough, but the problem was i was sending it back straihtaway with the same problem, i couldnt fathom how the repair company were returning it, it was obvious that it wasnt fixed!! eventually they said, ah yea your right, we'll send ya on a new one..a month of my life that i could have done much more useful things with!!

You spent a month in the shop ? remember shit happens , it is how you deal with it , that separates winners from losers. You walk into my shop shouting like that , you would be leaving just as fast.

Learning not to be nice

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