Jamster.ie

jor el · 08-04-2005 04:31PM

I read somewhere recently (possible on boards somewhere) that Jamster were being investigated by Regtel as a lot of complaints had been received from people who had unsubscribed from the service but were still receiving messages and being charged for them.

Hopefully they are being investigated for this fraudulent practice and hopefully they'll be severely punished.

I'm no fan of ringtone companies, or the people who support them by buying from them in the first place, but a lot of people seem to be getting conned by them.

techguy · 08-04-2005 05:25PM

I hate all those ringtone companies too!
I cannot believe that tingtones and the like are still so exspensive,this has been going on for years now. You would have thaught that the prices would have come down..

Hakko

Hash Boy · 09-04-2005 12:38AM

Anyone who is dumb enough to send a "txt" to these mobile content companies deserves to be ripped off for their stupidity. Who gives a crap what your ringtone is? use your mobile to make phonecalls - not a fashion accessory. Get a life.

Sully · 29-04-2005 11:55PM

Sully04 wrote:

*giggles* the bastards charged me for a ringtone I never got. Rang up and complained. Got a full refund. Now all I get is retarded messages about going to there site but I didnt think I was getting charged for them :O

OK well I noticed I was getting charged and got double texts each month from them, got O2 to unsubscribe me and I asked Jamster to compensate me or ill report them.. here is how it went:

Me:
Hello,

Once again, I have to re-send you an email because the mail form on your website was simply pointless as it just sends out an auto responder. My mobile is +353 86 xxxxxxx (Irish) and is a Nokia model.

As outlined previously, I have been having some difficulties with Jamster's Services for quite some time now. My first issue was a good few months back when I ordered a ring tone on-line which came and never worked, and I got billed. I called your support team as the Jamster Customer Service phone number was available on your site at the time, but not any more, who tried sending the ring tone several times (wasting my money as I was getting billed for it not working) and eventually had to send me out the money I was billed for in the post (€10).

Since that time, I have been receiving two text messages a month (or there about) from Jamster. Little was I aware that I was getting billed for these texts that I had never subscribed to or was never made aware at any stage I was being charged until today when I noticed on checking my bill Jamster had charged me for each text (I am on a pay-as-you-go phone on the O2 Network) since being subscribed.

After failing to get the telephone number for support on your website, and your web form being a complete failure and waste of space, I had to call O2 Customer Service who where aware of the matter and informed me many people had complained of Jamster subscribing them to there newsletter and billing them. O2 provided me with contact numbers - and on using these I was told by your automated machine to hold the line before eventually being told to email as no service rep. was available. I re-rang O2 who where able to unsubscribed me from your service themselves (they knew how, so did it for me) and was told to take up the getting billed by Jamster, with yourselves.

Since you have compensated me before, I would hope not to have any difficulties with getting compensated for the money I lost for the texts which I did not request. If on failing to get compensated, I have prepared a letter for the appropriate authorities to take the matter further.

I await your immediate response.

Regards,
Kevin O'Sullivan

Them::

Hi and thanks for your e-mail.

We are writing to confirm the immediate cancellation of your club/s.

Please be aware that the charges may appear on your mobile phone bill once
more as the mobile phone providers issue bills for the previous month.

We are sorry that you were not happy with our services. Of course we are
prepared to refund the costs incurred referring to our products. Please let
us have your full bank details (8-digit account number and 6-digit sort
code) and the name of the account holder.

We are willing to refund the amount of 28.00 Euro to you.

Please be aware that we are offering the refund out of goodwill and are not
recognising any statutory duty.

It may take up to 15 working days to process the refund once we have
received your details. Please refrain from contacting our customer support
during this time.

We have completely deleted your data and have blocked access to our
services in compliance with your request.

Your mobile number will be blocked 6 months for our services.

Please send us a letter or fax if you would like to unblock your mobile
number.

Address: Jamster International Sàrl
c/o M. Patrick Vez, Fiduconsult SA

Bd de Pérolles 55
CH - 1700 Fribourg

Fax: +44-870-830-2121

Kind regards,

Your Customer Support

~~~~~~~

As your e-mail may not always be answered by the same person, we would ask
you to include all previous e-mails in your reply. We may not be able to
answer your query otherwise. Thank you.

~~~~~~~~

AdMMM · 30-04-2005 12:20AM

I know this might sound strange, but maybe you could use this as a lazy mans savings club. Subscribe to their service, let it take a load of money, before requesting a refund. No need to go a bank to lodge money every week!

stagolee · 30-04-2005 10:10PM

on the phone to meteor 1905 now about this
i didnt think theyd be working this late

Apparently some git has signed me up with two of these scamming showers of bastards. I've certainly never put my number on any websites, ive had the same poxy ringtone for more than 5 years and if i changed it i probably wouldnt know it was my phone when it rang.
They Meteor guy told me to phone:
ph.0818242311 for the ones coming from 57757 and
ph.01 2186831 for the ones coming from 53503 and tell them to stop sending me sh!te messages. Presumably these numbers only work during office hours.

I doubt they have got much money out of me as there is rarely any credit on my phone but seeing as im going to have to call them from a payphone during the hours in which i normally sleep i think i will spend my small change berating them and telling them what a pack of dirty sh!tsucking leeches they are. :mad:

AdMMM · 30-04-2005 10:20PM

Why don't you email them? From what other users are saying, their phone number never works and you only get through (after much waiting it seems) to a pre-recorded message saying you should email them.

I'm sure some of the above wont mind giving the email addy

embee · 30-04-2005 10:34PM

For anyone having ongoing problems unsubscribing successfully, call their watchdogs.

RegTel's number is 1850 741 741.

The General · 01-05-2005 02:58AM

have to laugh at all these people who let themselves get ripped off by companys like jamster

DAEDULUS · 01-05-2005 10:54AM

Chad ghostal wrote:

YOu text "STOP" to that number i think..
iv never been stupid enough to give them my details (no offence ) but
i saw that on the add..(its the one with "that" frog no?)

[edit] well mr. tilt beat me to it, looks like it doesn't work [/edit]

whats the number?
ive been getting 3msg's every 2 weeks or so from them but im on a bill phone(payed by parents) so i dont actually know if they are robbin money from me :O probably are

Chad ghostal · 01-05-2005 04:10PM

DAEDULUS wrote:

whats the number?
ive been getting 3msg's every 2 weeks or so from them but im on a bill phone(payed by parents) so i dont actually know if they are robbin money from me :O probably are

i have no idea, you should check the add out, or the website, or just complain to the regulator as other people have said.

Talaghn · 01-05-2005 04:22PM

I did the same thing with Ringtone King and they kept sending me msgsand emails sayin the stuff wasthere and takin 4 yoyo off me 4 bout 2 times a month. i jus kept sending the stop tone thing till it stopped. but each company has a different stop code so 'stop' might now work!

Hash Boy · 01-05-2005 06:50PM

The General wrote:

have to laugh at all these people who let themselves get ripped off by companys like jamster

lol - me too. I call them "losers".

Anyone who is dumb enough to send a "txt" to these mobile content companies deserves to be ripped off for their stupidity. Who gives a crap what your ringtone is? use your mobile to make phonecalls - not a fashion accessory. Get a life.

snappieT · 01-05-2005 07:02PM

Get a life.

Coming from someone with a username such as yours, that is truly rich.

I've never fallen in the Jamster trap. Rip the CD. Lower the quality. Cut the bit you want. Bluetooth (or host it for download). Sorted.

~snapscan

funky penguin · 01-05-2005 08:57PM

Solitaryman666 wrote:

This post has been deleted.

Maybe I should just ring them up and threaten to leave (for the hell of it).....Perhaps I'll get some free credtitch.

Buttmunchy · 02-05-2005 12:12AM

They took about 8 euro credit off my dad's phone. And off my phone too.

My dad complained to them. lol

spudster101 · 02-05-2005 08:33PM

I also didnt subscribe or ring or text these SHOWER OF B*****DS and there rippin me off. My little bro got his hands on my sim card though, thought he might have texted them for somethin but he didnt.The only other thing i done was register with O2 for free credit.

Horsefumbler · 03-05-2005 10:57AM

THEY MUST DIE :mad:

the_syco · 03-05-2005 12:25PM

http://www.jamster.ie/jiw/popup/agb.do?co=IE&la=en&tduid=0edef8d1bebf14b7cea8fb7568284899

The contract may be terminated either by you or by Jamster. You may terminate by submitting a notice in accordance with Clause 9. To unsubscribe, go to "My Clubs" under "My Jamster!" on www.jamster.ie or send an email to info@jamster.ie. The termination shall become effective immediately upon termination. JAMSTER may cancel all or any of the Services (or individual services provided via the Services), for lack of use, or if JAMSTER believes that you have violated or acted inconsistently with theses TERMS. You agree that upon termination of your access to the Service under any provision of these TERMS, JAMSTER may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that JAMSTER shall not be liable to you or any third party for any termination of your access to the Service. If you cancel your account or subscription for any reason, JAMSTER will not refund any of your fees paid to date, except as provided in provision 2 of these TERMS.

INTERESTING... Jamster is not here: http://www.odtr.ie/numbering/num_sms_search.asp

Any chance of getting the number you sent the code to get the ringtone?

Horsefumbler · 03-05-2005 03:11PM

tbh if you support this dreadfull industry you deserve to be riped off

Jamster.ie

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