Seems like a good deal on firewood....

Rathwood update from today's Indo.

Rathwood ordered to refund customers for undelivered goods after consumer watchdog investigation

Rathwood was investigated by the Competition and Consumer Protection Commission following complaints that the company had failed to refund customers who cancelled their orders when their goods were not delivered

Rathwood Home and Garden World on the Carlow-Wicklow border have been ordered by the CCPC to refund customers for undelivered goods

Aisling Bolton-Dowling

Today at 06:40

• The consumer watchdog has ordered Rathwood Home and Garden World to refund customers who cancelled their orders after their goods were not delivered.

Rathwood, an Irish family-owned home and garden retailer, located just outside Tullow in Co Carlow, was investigated by the Competition and Consumer Protection Commission (CCPC) after complaints were made that the company had not properly refunded customers who cancelled orders when their goods were not delivered.

Under consumer law, if goods aren’t delivered, customers can cancel their order, with the business required to issue a refund without delay.

The CCPC said they had reason to believe that Rathwood had failed to issue these required refunds for a number of customers who ordered goods between October 1, 2024 and September 30, 2025.

In order to avoid further enforcement action from the CCPC, Rathwood was forced to sign a legally binding commitment promising to refund all customers who purchased goods between October 1, 2024 and September 30, 2025, cancelled as a result of non-delivery, and had still not been refunded by March 5, 2026 – except those already refunded through chargeback.

The refunds had to be issued by Rathwood by no later than April 2, 2026.

Rathwood also promised to provide the CCPC with a full list of customers impacted by these issues by no later than April 9, 2026

The CCPC said they formally accepted Rathwood’s legally binding written promise on March 5, 2026.

https://www.independent.ie/business/rathwood-ordered-to-refund-customers-for-undelivered-goods-after-consumer-watchdog-investigation/a797899867.html

Where's that lad now who thinks they're grand and you get what you pay for with them (which you quite literally don't)?

Ridiculous it took that long for anything to be done about them.

The IT had a different take:

https://www.irishtimes.com/ireland/2026/04/13/ryanair-and-rathwood-top-table-for-complaints-to-consumer-watchdog/

The main difference between the two is that Ryanair actually deliver on time!

Got 2 crates of beech logs from Firewood Direct with a few bags of kindling. Very dry, crates label say there's 750 kg in them +-30kg. Paid €359.00 delivered to Co Mayo. Burns really well. Have also ordered 1 jumbo XL bag of premium mixed hardwood (ash, beech, oak) inc 4 bags of kindling for €435.00 from Surefirewood.ie. Reason for the 2nd purchase was that I saw one a friend had bought and I thought it was great value, haven't got it yet as only ordered last week but it's coming this week. One stop shop firewood I'd say is ok too but the €50 on top of their price for delivery rules it out. Just out of curiosity I had heard all about Rathwood, etc. They have some great deals on Oak hardwood logs on their website, I got on to them by email asking if they'd sell a few crates to me on a cash on delivery deal. Said they would phone me back which they did after about half an hour to say it wasn't their policy to sell on a COD basis.

Absolutely. People got bored of it and asked for no more mentions of them but something like that should be mentioned over and over.

got this trailer of seasoned Ash delivered to me today for €180…….rural Kerry! The wood is really dry too, he dropped a bag off for free last week so I could try it! The logs are massive and will need splitting next Autumn. But I'm delighted as I think firewood is only going to go up and up in price, now I have fuel security for next Winter. Delighted.

Rathwood angst on liveline now

Boyles got a mention for delivering in 3 days and advising no sourcing issues which rathwood were using as excuses.

ordered oak pallet and some coal from Boyles today

I stupidly ordered a patio awning for 1000eur last month from rathwood, read a comment today online saying they will go into liquidation next month. Does anybody have any info, might try do chargeback before that happens.

was only a comment online i saw that a friend of a member of the staff had said they were told. Probably bull **** but im waiting over 3 weeks now with nu update after saying its coming from uk. Think i have to wait 28days to ask for refund so that's next Wednesday.

shame to see such a reputable local business built up over years by two parents be destroyed by two “whizz kids” who think they can pull a fast one - how it appears to me anyhow

you can’t if it’s over 120 days though and a lot of people were stung that way

Set a reminder for 119 days if buying from them. Chargeback if product hasn't arrived.