Revolut Megathread.

They’ve now suspended my Rev points saying they are investigating a possible fraudulent transaction but won’t tell me what this is

There are no fraudulent transactions,what sort of bank is Revolut?

Just to add also ,that in order to reactivate Revolut on my old phone,I had to go through a security process that included taking a photo of my drivers license and a selfie

So questions about my identity @Jim2007 are definitely not in play here

The whole thing seems bizarre

obviously there’s no fraud,if I was accused of fraud,I’d have to take legal action and clearly I’d be closing the account but as it stands my confidence in revolut has taken a knocking and out of the blue at that,such that it’s me that will be inclined to close the account not them,so let’s see what the outcome of the ‘standard investigation’ is ?

My current thinking is they are running the risk of losing my business,I’ve a low tolerance for codology

Congratulations, glad it worked out.

Anyone else missing the exchange option? I haven't used it in awhile but it used to be there when I tapped the "more" option on the account screen.

Cheers,found it

I like Revolut and I think they’re doing a lot of things right, but I’m not fully convinced by the “1 million new customers every 17 days” headline. “New financial accounts” is a pretty soft metric unless you dig into what those accounts actually represent.

A Revolut account can be anything from a fully active current account to a wallet someone opened once to split a bill or use for FX on holiday. Those are very different levels of engagement, but they all get counted the same.

What I’d really like to know is: how many of these 2025 “new accounts” are actually primary banking relationships? Revolut doesn’t give that breakdown. Instead, they give broad statements like “45% YoY increase in primary account users” or “growing share of salary payments,” which sound good but don’t tell us the actual percentages or how many accounts have meaningful balances or recurring activity.

There’s a reason they highlight “accounts opened” rather than “active accounts” — it’s simply the biggest number they can publish, and it makes for great marketing.

To be fair, the growth is real. The revenue and balance numbers clearly show that Revolut is scaling fast and people are using the product. But the “1 million every 17 days” stat is more of a PR line than a banking metric. It’s designed to impress, not necessarily to inform.

The real competition is for primary account status, and Revolut is definitely gaining ground there, but it’s not dominating the space yet. They say they have around 68M customers, but the more relevant question is how many of those are actually using Revolut as their main bank rather than a wallet or travel card.

My own guess — based on what they don’t disclose — is that the true number of primary account users is probably somewhere in the 15–20 million range. Still strong, but very different from the headline figure.

Not sure i would agree with the not fit for purpose part. I moved salary to it when KBC was wound down and haven't had any issues on salary etc. But I do have secondary neo banks as backup just in case but never had to fall back on them and only bricks i use us free ebs for cash transactions which are rare. I also have a aib visa I kept with no fees for the times the revolut is refused again rare.

I got my card declined yesterday 28 Mar in UK. Twice in a wetherspoons and once in sainsburys. I tried it from my phone and also the card inserted in machine. It worked grand in other shops and on apps. Declined transactions were 8 hours apart.

Strange thing is machine said declined but not a mention on the app of declined transaction. First time in 8 years that I have inexplicable declined transactions with Revolut

No mention online of card issues.

Annoyingly I can't find any report about it anywhere bar you. My 2 were at 12 and 6. But it worked in meantime in other shops. Worked fine on spoons app.

Might be a Visa issue. I have my Garmin watch connected to a virtual MasterCard while my Google pay is based on the physical Visa. Might be worth trying that avenue.