BusConnects Dublin - Bus Network Changes Discussion

Yes this was the article I read. I was just curious if the pushback was announced before.

Not looking too good today.

From a brief look at bustimes, it seems the 3 southbound buses that are on/have passed d'olier street were relatively on time (5-10 minutes late) until they got to d'olier street, and then got stuck going through there (SG526 even avoided Dame Street entirely it seems)

Edit: Seems like theres an incident on Dame Street, so buses are being diverted via Kildare Street and Stephens Green. The 80 isn't mentioned here but it seems like it's using the same diversion route

is it a new thing for GoAhead to start routes halfway? I've seen it 2 or 3 times now on the S4 and S6 where an empty bus is sitting at a traffic light just before a stop with "out of service" on the board and then lights as it approaches the stop.

It's done as a service recovery measure, rather than cancelling an entire run.

Basically the service wouldn't run at all if that wasn't done, so its turning terrible for all to terrible for some. The bus would likely run empty to turn back for the return service.

When you're waiting at a stop and it goes past, but you see it on the live map getting to your destination 15 mins later while you are still waiting, it's not a great feeling though!

They use the previous three weeks of runnings and get an average... Which doesn't work when It's summer, school holidays, midterms or Christmas 😂

Its unreliability like that which makes it very difficult to give up the car.

EYes but the trouble is the TFI no longer send your enquiries to the people who will listen

Exactly, but that lack of accountability is why I have been campaigning for two years for an interface that gets the customer an answer from a person who knows their onions and not some underpaid poor sap who isn't going to give you an answer cos they are not paid enough to do so.

Exactly. And when you ring them the person on the switchboard generally doesn't know anything and is only there to log the complaint in the same way you do via the form. I keep telling them to stop the replies being generic nonsense, to reinstate email, and all I ever get is generic nonsense.

Loads of missing W6s on Monday morning after 2 no-shows in Maynooth I went back for the car. I submitted a complaint to TFI. I received a couple of pointless emails to confirm date, time, route and direction despite it all being in my original complaint. Then I was told the service was operated, I challenged and said it was a no-show along with the one after it, they said they'd check with the operator, what did they do the first time? Then they confirmed operator error and said they considered it resolved. I asked what operator error meant, and it's basically a catch-all for traffic, accidents, breakdowns, and calling in sick. Looking at bus times, there was a 2-hour gap in departures to Maynooth from the Square and the corresponding knock-on then at Maynooth, along with a service operating from Celbridge. If the team handling the complaints have no idea what's going on, does anyone higher up?

I'm not sure, but anytime I've complained its usually a stock answer and then when pressed or contradicted, they might get some vaguely accurate information but I can never be sure if its just fobbing me off. They don't seem to understand the difference between a service covering the full route or starting in the middle somewhere, or when a service operates 90 mins late it's ridiculous to say the service operated!! It also doesn't help thats its a different person responding every time, they never seem to read the previous correspondence.