Your best and worst customer service experiences [rant & praise]

Spudman_20000 · 12-01-2026 12:01PM

https://www.boards.ie/discussion/comment/124140092#Comment_124140092

Oh, I'm definitely changing provider after this experience. The customer care person had the cheek to try and get me into another contract.

Sometimes I rang and renewed my contract at a better rate but I'm sure, considering the length of time I've been with Eir, that there were times where my contract just rolled over at the same monthly price.

muffler · 12-01-2026 05:36PM

Eir cannot be trusted. 3 years ago I switched my BB and landline over to them and lost the number I had for over 30 years. It took the best part of 2 weeks to get the number back again. I didn't even get an apology from them.

Glencarraig · 13-01-2026 07:43PM

Vodafone..the worst company ever to deal with. I closed my account and moved to Digiweb for my fiber broadband almost two years ago……………to this day I am still receiving zero value invoices from Voda.

ohnonotgmail · 14-01-2026 12:21AM

https://www.boards.ie/discussion/comment/124144697#Comment_124144697

You're lucky. I received regular texts about my old account with them. My account is in credit j.e. they owe me money. Do you think i can get it back?

Glencarraig · 14-01-2026 02:48PM

https://www.boards.ie/discussion/comment/124145583#Comment_124145583

I wouldnt be holding my breath, it seems to be all down to what agent you get, one told me that I wouldnt get a refund for money taken on the day I cancelled, spoke to another guy couple of days later and money was back in my account same day.

ohnonotgmail · 14-01-2026 02:55PM

https://www.boards.ie/discussion/comment/124146770#Comment_124146770

it has been a couple of years and i have given up on it.

Major Dad · 02-02-2026 02:38PM

Not sure if this is the right place for this but anyone had any experience of dealing with Seatsnet.com? I bought two tickets from them online for a tennis event in early April. Money has been paid over, but heard absolutely nothing from them since. Sent three emails to them requesting delivery of tickets - haven't even got a reply. Tried their phone number (in Dubai!!) but it rings out. Online reviews paint them in a pretty poor light.

thesandeman · 19-02-2026 03:52PM

Penneys/Primark.

Was in there last week for the first time in ages as there's none local to me.

When I was paying I was asked if I wanted a bag. I took a paper one (which had ripped by the time I got out the door). It's only when I got home I realised I had been charged 15c for it.

It just happened that there was a survey on the back of the receipt which I filled in and mentioned I hadn't been told there would be a charge for the bag.

Within a couple of hours I got an email from CS saying they were looking into my issue. I got another couple during the week saying they were still following it up.

Today I got another one apologising that I wasn't happy with the service and explaining they have introduced the charge for ecological reasons etc. and added a €5 gift card for the inconvenience.

Really happy with the service as I wasn't really even complaining, just pointing out that they should have told me there was a charge for the bag.

Your best and worst customer service experiences [rant & praise]

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