Seems like a good deal on firewood....

getting my birch delivered tomorrow from Rathwood, a month late but for half the price of most places I’ll take it.

I’ve ordered from these lads once before and it was late aswell but again for the price I put up with it and allow for it.

I don’t get the concentrated hate these lads get here, it’s a real pile on and I ordered again this year despite it, not saying RW are angels either.

was it 10 months late? 🙄

yeah lads I heard you say that multiple times already, bit of balance no harm either

I ordered my 4 firewood orders last March but will delivery for mid September, they are being delivered today.

Would I order again ? Yes as the price was the pre-order was so good, I also got a €30 voucher from Rathwood last week and a voucher for the family halloween experiance which we also used and I think they was worth another €60 so over all I am happy.

If I had ordered in march for an immediate delivery and was only getting it now - Id be annoyed.

Did you read the article? I'm delighted you are getting your birch tomorrow and another poster here said they'd been contacted by the courier too but look at the amount of people that have contacted the IT to say that they had asked for a refund or about their order and were getting strung along, that's just not acceptable. You've read it multiple times already because way more people are having bad experiences than are having good experiences. It's not the customers fault.

Have just installed a wood burning stove but live in a semi-d and tight on space. Only have a small garden shed, which is full of bikes, etc. If I buy a create I'm not sure how I'd store it. Can anyone recommend a unit or other way of storing firewood?

what I did was unload the crate then place the crate on a pallet and fill with the firewood again and wrap in plastic from screwfix

sounds like there’s something dodgy going on- taking peoples money and then scrambling for cheap stock wherever they can then get it. Are the two sons running it? They were really reputable company not long ago

Too add on above re RW - I have got a few pallets off them over the years and they've been generally "OK" so I ordered a Buy & Wait pallet of Oak last Nov for delivery in Sept this year (that worked OK as I had enough over to get me thru last winter) - paid at the time and thought not much more about it; then I got an SMS from them end of Aug that a balance was due before I could get delivery. This is where I was naive.. I got on and checked the link etc was valid, and paid the balance.. over 2 months later and still no wood. Started trying to call them recently and like many could not get a human.. so I put together an email and said I will be going small claims court this week; I dug out the PDF invoice/order confirm and now realise there was no balance due! I paid in full last Nov.. and they stung me for an extra €112 in August.

I've no desire to get any order from them and now are chasing 2 x payments back off them. I am going to order from Boyle's or TJ Mahoneys.

yes, keoghs

Just an update on this useful post. Boyle's now have 1.2m3 Crate (3 Rows) – Kiln Dried Oak Logs in stock for €299.00.

Voucher code WESTWOOD takes €25 off your first order which brings it down to €274. Works out at about 9.2 kWh per euro according to my ChatGPT amigo.

As one of the people who was stung by Rathwood, but at least eventually got my money back - after THREE months of trying - they absolutely deserve the flak. Most customers had been buying regularly for a few years, and it only went downhill very suddenly from January. Obviously a lot of people were buying on "wait and save" deals, and unlike previous years from Jan 2025 they were looking for full payment in advance. This meant that a lot of people who had previously experienced fairly predictable deliveries on the expected date, suddenly didn't. And instead of being upfront that there was a problem, they initially emailed people about the first delay in February, but after that there was nothing - you had to click on your original order to find the link to the order tracking, to find they had changed the date yet again.

Basically what I found was that my delivery date would change to a month or so back every month until after 5 months of this I felt I couldn't trust them to deliver at all. I got a nice reply saying it would take up to 14 days to get a refund. It took another 3 months of sending messages via the online order - which ALWAYS got a prompt reply apologising and saying my message was passed on, before I just phoned up and asked to speak to a manager, which I didn't get, but the person who answered the phone did sort me out and I got my money back the next day.

As for chargebacks - I did try with Revolut, but my problem was when it came to "delivery date" I wasn't sure what to put in - the current delivery date or original? So I put in the original date of March and then revolut refused my claim because it was too far back. So if you did pay using Revolut, put in the CURRENT delivery date, not the original one.

A lot of people have been badly stung by these guys and I wouldn't be confident they will still be trading come next year, given what they put customers through. Its one thing for garden furniture which is a one off purchase, but people who buy bulk fuel will be repeat customers and can't deal with unreliability.

So people shouldn't complain about being shafted because it's not the tracker scandal? Okay,sorry Mr.Keogh.

lads so yis said over and over again, the mod is even saying give it a rest.

to me it seemed yis were over the top and I wanted to see myself was it as bad and it’s not, it does fine no frills, the Ryanair of wood