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Switching electric/gas providers (see first post for links)

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Comments

  • Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭padyjoe


    Lads! This is from their chat, they told me this, I fell for it:

    "Hello, thank you for contacting Yuno Energy. You are through to Faith! 

    HI, I'm looking for a non-smart tariff. And I've looked into your t&c's and it mentions they are smart one, so it's not possible to revert back a non-smart plan. So everything you offer is a smart tariff?I've a smart meter installed, never had a smart plan, and don't want to have oneyet. Will my meter code change, which is currently MCC01?Thank you!

    You do not need to change your MCC, if you would like to stay on MCC01. At Yuno Energy, having a smart meter does not limit the plans you can choose. You are able to choose any plan listed on our website - smart or not smart. Upon signing up, you can simply request that they do not change your MCC01 to MCC12.

    How can I help?
    Ok, thank you! So, you require a smart meter in every case, but regardless of MCC code.I wonder how can I give a notice to not to change the MCC code? Via email or on the switching website?

    Let me connect you to an agent to discuss your billing.Thank you for providing the necessary information. We are currently connecting you with a Yuno Energy agent who will assist you with your inquiry.

    Once you sign up, one of our sales agents will call you. You can make this request when they get in touch with you!"



  • Registered Users, Registered Users 2 Posts: 8,009 ✭✭✭bren2001


    Their T&Cs which you agreed to: "allow us to request EBSN to configure your Smart Meter to allow ESBN to collect and share your Half Hourly Consumption data with us". This is smart meter activation.

    I understand you're not going to read through their entire T&Cs but a cursory search would have told you the above. You can ignore the bot. I don't know what the person on the phone said to you but if you don't want to activate your meter, they offer you an entirely different plan. You should have just gone with someone else. It's too late now sure.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,864 ✭✭✭ongarite


    From Yuno FAQ:

    But we will request a Smart Meter from ESB Networks on your behalf when you join. 

    Wait until the poster finds out that Yuno is a pre pay provider as they are Pre Pay Power. They will take your money in advance & estimate the bill generously in their favour

    Post edited by ongarite on


  • Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭padyjoe


    So in the end, the onus on the customer. It's a joke that their customer service is not familiar with their very own t&c's.
    What happens if I cancel? Can I change provider again or have to stay with a previous one?
    That company is confusing the sh.t out of me, why this is allowed, a way beyond me.



  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene


    the company is best avoided totally and a sales agent will say anything to seal the deal, a quick look on trust pilot would be enough to put me off and the pre pay part is a pain in the hoop

    The internet isn’t for everyone



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  • Registered Users, Registered Users 2 Posts: 3,543 ✭✭✭Billy Mays


    Has anyone received a further update from Flogas on the processing of their order?

    I signed up with them on the 18th October and received the above email a few days later. Haven't heard anything since so am currently paying full whack with Electric Ireland after my contract ran out on the 17th.



  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene


    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 1,671 ✭✭✭Busman Paddy Lasty


    I got an email a few days after switch to Flogas that included a switch date. A day or two after doing it online. I'm also assuming they'll use my customer gas reading so usage since my reading is with Flogas.



  • Registered Users, Registered Users 2 Posts: 3,543 ✭✭✭Billy Mays


    I've done that a couple of times but was on hold so long I had to hang up



  • Registered Users, Registered Users 2 Posts: 8,009 ✭✭✭bren2001


    If you're within the 14 day cooling off period, you can revert to your old supplier. You won't be able to switch again for a month* as you can only make 1 request per month. The meter will not be activated, its activated now.

    If you're outside the 14 days cooling off period, you will need to wait until your there a month* before you can switch.

    *I can't remember the exact number of working days so just phrasing it as a month.

    So in the end, the onus on the customer…That company is confusing the sh.t out of me, why this is allowed, a way beyond me.

    Yes, the onus is on you to read the T&Cs you "signed". That's been the case forever. Its your responsibility to carry out your due diligence.

    There's plenty of information out there indicating the above. Instead of researching this thread/posting a question, you popped in after to complain. That's on you. Most people here do not recommend Yuno (there are a handful that don't have an issue with them and their model)



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  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene


    flo gas are not great at communication tbh and I didn’t know I was on the bwg deal until my first bill arrived

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 479 ✭✭Lester_Burnham


    I'm pretty sure the Yuno break fee is much higher than the others too if he's outside the cooling off period.



  • Registered Users, Registered Users 2, Paid Member Posts: 1,832 ✭✭✭rx8


    I only got a welcome letter this morning from FloGas. Signed up on 11th October and was processed on 17th October.



  • Registered Users, Registered Users 2 Posts: 8,697 ✭✭✭batistuta9


    anyone with sse? do they use estimated billing even if they're getting a reading from esbn



  • Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭Gooser14


    I initiated a switch to Flogas on 6 Oct. My contract with them started on 15 Oct & I received my welcome letter/pack today 3 Nov.



  • Registered Users, Registered Users 2, Paid Member Posts: 1,993 ✭✭✭Hippodrome Song Owl


    I also got a welcome letter from Flogas this morning. I did the switch online on 9th Oct including submitting a meter reading, and received DD confirmation letter with Account number on 17th Oct and registered for the onkine portal on 17th.

    Today's welcome letter says start date is 15th October and indeed Energia have sent a new final bill for the extra 6 days. Still no access to the online portal either.



  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene


    once you have the account number I think you can set up the online portal

    The internet isn’t for everyone



  • Registered Users, Registered Users 2, Paid Member Posts: 1,993 ✭✭✭Hippodrome Song Owl


    Yes I registered for the online portal using the account number on 17th Oct. Since then it just shows this message:

    Screenshot_20251103_220347_Samsung Internet.jpg

    It looks like there is no access until the first bill?



  • Registered Users, Registered Users 2, Paid Member Posts: 1,832 ✭✭✭rx8


    Mine has been active for weeks...

    No data or anything else to see, but the account details are all there. I did phone them to get the account number so that must have speeded up the process.



  • Registered Users, Registered Users 2 Posts: 4,917 ✭✭✭Roberto_gas


    Wait is there a better flogas plan than BWG? Any links



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  • Registered Users, Registered Users 2 Posts: 38,138 ✭✭✭✭odyssey06


    "To follow knowledge like a sinking star..." (Tennyson's Ulysses)



  • Registered Users, Registered Users 2 Posts: 5 newsandviews


    Can anyone tell me please the difference in rates please, thank you



  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene




  • Registered Users, Registered Users 2 Posts: 4,954 ✭✭✭Deep Thought


    used energy pal today for ESB. Uploaded file and added in gas usage, it recommended Flogas Smart Fixed Dual Fuel

    Great app

    The narrower a man’s mind, the broader his statements.



  • Registered Users, Registered Users 2 Posts: 8,697 ✭✭✭batistuta9




  • Registered Users, Registered Users 2 Posts: 461 ✭✭ebayissues


    Is anyone having issues with flogas. Signed up to the 3rd October and have received a bill for 150e elect and 50 for gas which seems high for 70m2 house.

    Is there any transparency as to units used and price?



  • Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭OmegaGene


    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 8,009 ✭✭✭bren2001




  • Registered Users, Registered Users 2 Posts: 38,138 ✭✭✭✭odyssey06


    Suggest not to do that with Flogas if you have a smart meter for electricity. I tried it once as wanted to trigger a bill and got a snarky email from customer services!

    "To follow knowledge like a sinking star..." (Tennyson's Ulysses)



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  • Registered Users, Registered Users 2 Posts: 8,009 ✭✭✭bren2001


    Ah yeah, I was assuming it was a standard meter and estimated bill. I should have asked alright.



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