Switching electric/gas providers (see first post for links)

Airtricity sales rep called to the door. Offer was:
24hr rate, fixed price for 12 months, DD, eBill
elec = 22.6c (24.63c incl VAT) per kWh, standing charge €230+VAT
gas = 6.79c (7.4 inc VAT) per kWh, standing charge €135+VAT
FIT rate 19.5c

It's better than my Black Friday 2024 Energia rates… (even before the recent ~11% elec price hike).
What do people think?

I'm on a non-activated smart meter.

Has anyone on the Flogas BWG plan managed to switch to the Flogas new customer fixed dual fuel plan?

Paying 23.22 for electricity & 7.61 for gas (ex VAT) vs 22.10 & 6.80 on offer for 12 months fixed.

I know I'm fixed and in a contract until September next year so no benefit to them to allow it.

Based on my usage would save the guts of €80.

I feel a bit miffed compared to other Energia customers on here 🙂.

I left mid contract a few days due to their price increase and went to the fixed (not BWG) Flogas tariff.

I had half-expected a call or email from the Energia retention team like others on here had reported getting but not a sausage. I'm a heavy user of electricity with a heatpump and two EVs but also have a large solar array and export about 5 MWh every year.

I have definitely been ported to Flogas as my MPRN has been moved on ESBN.

Does Flogas offer the best rate for electricity use only? We wouldn't be heavy users. Bill currently averages between 80-90 every 2 months.

I don't know what to think.
I asked Yuno about MCC codes. I wanted to stay on MCC01, and did both the chat and the phone agent to not to alter the number.
ESB mail came to my door and the meter number has been changed to MCC12. Just speechless. Given the problems I had to go through and asking them for clear information, I deserve this. Not happy.

you can say what you want to yuno it won’t change their process

Ask for a recording of the call but I think you’re goosed

they must be selling the data to keep the cost down

You know what? I read it as "It does sound like" not "It doesn't". Thats dyslexia for you!

Apologies, we are saying the same thing!

Their T&Cs which you agreed to: "allow us to request EBSN to configure your Smart Meter to allow ESBN to collect and share your Half Hourly Consumption data with us". This is smart meter activation.

I understand you're not going to read through their entire T&Cs but a cursory search would have told you the above. You can ignore the bot. I don't know what the person on the phone said to you but if you don't want to activate your meter, they offer you an entirely different plan. You should have just gone with someone else. It's too late now sure.

So in the end, the onus on the customer. It's a joke that their customer service is not familiar with their very own t&c's.
What happens if I cancel? Can I change provider again or have to stay with a previous one?
That company is confusing the sh.t out of me, why this is allowed, a way beyond me.

Has anyone received a further update from Flogas on the processing of their order?

I signed up with them on the 18th October and received the above email a few days later. Haven't heard anything since so am currently paying full whack with Electric Ireland after my contract ran out on the 17th.

I got an email a few days after switch to Flogas that included a switch date. A day or two after doing it online. I'm also assuming they'll use my customer gas reading so usage since my reading is with Flogas.

If you're within the 14 day cooling off period, you can revert to your old supplier. You won't be able to switch again for a month* as you can only make 1 request per month. The meter will not be activated, its activated now.

If you're outside the 14 days cooling off period, you will need to wait until your there a month* before you can switch.

*I can't remember the exact number of working days so just phrasing it as a month.

So in the end, the onus on the customer…That company is confusing the sh.t out of me, why this is allowed, a way beyond me.

Yes, the onus is on you to read the T&Cs you "signed". That's been the case forever. Its your responsibility to carry out your due diligence.

There's plenty of information out there indicating the above. Instead of researching this thread/posting a question, you popped in after to complain. That's on you. Most people here do not recommend Yuno (there are a handful that don't have an issue with them and their model)