Seems like a good deal on firewood....

what’s this bullcrap?

New website? Hmmm

www.rw.ie

1. Bags - those "ton bags" vary from supplier to supplier, and yes, my experience of them from various suppliers is that you end up with a lot of tiny bits, sawdust on dirt. On the other hand, the bags are useful if you need large bags for moving stuff eg grass cutting from a big garden too big for brown bin disposal.
2. From what's posted on here & elsewhere, RW don't appear to have delivered any fuel to customers since February. Everyone who orders is given a date a month or two out, and that gets pushed back monthly with nobody who has ordered since around 29th January getting their orders. I had minor issues with 2 small orders in January also, having been reasonably happy with them for about 18 months. It remains to be seen if anybody will actually get their orders, or if they will go into liquidation leaving you doing a chargeback. Again, Revolut refused my original chargeback because I gave them the date of my original delivery and they said it was too far back in the past, even though I had received nothing. They may or may not know that different banks policies on time passed since the original delivery date might prevent successful chargebacks.
3. The story with RW currently seems to be that their main supplier in the north Mercer Agencies, went into administration last November, with RW being their largest debtor. As the administrators have tried to pressurize RW into a payment plan, that's impacted their ability to trade as normal. Unfortunately what seems to have happened is that RW have continued to take advance orders as per normal and sit on them while the customers are left wondering what happened to their orders, as they are just pushed back every month. The legal situation around Brexit plays a role here due to mutual court recognition and ability to enforce debt collection.
4. People are having great difficulty in getting their money back if they do cancel. I can attest to this. CCPC will respond but since I managed to get my money back from just sitting on the phone with RW, I can't say how effective they have or will be.
5. There's lots of other options although as everyone correctly notices, mostly more expensive. It would appear that there's a flaw in the business model there. Sometimes a deal just is too good to be true.

Conor Pope did an article on them in August, needs an update by Pope

Cannot paste it for some reason

but if you google it it’s from August 9th 2025

Rathwoods T&C's state within 14 days for a refund as does EU regulations. That's unlikely to happen but not much you can do about it unfortunately. That's the killer.

I have been down that Road already this year regarding Rathwood. The CCPC are well intensioned but cannot fully represent one individual. They are underfunded and under staffed. I failed to find any route into getting help via EU Regulations. One of my two outstanding orders was purchased on 01/01/25. How they are allowed to continue to sell advanced delivery orders is criminal.

no but they can hold official complaints and investigate the company

Have used them for years. wood and pellets are very high quality and couldn't be any nicer to deal with.

How much is a actual ton bag of hardwood these days?

looks decent value but i had birch too years ago and it burned down too quickly . One i switched to oak, there was no gong back.

I'll see your oak and I'll raise you hornbeam! Tried it for the first time from Kenny Fuels this year and it burns as long as oak, if not longer, but burns with more of a flame. A bit more expensive but I'm well happy with it!

I don't use a whole lot. Got a 1.2m crate in mid-September and I'm only about 1/6th the way through.

Boyles

I’ve emailed them today to confirm I want a refund, did it take you long to get it?

I expect a bit of a battle so I threatened them with legal action if not in my account within working 10 days

Got a call this evening and my 3 pallets of oak are now in stock with Rathwood and will be delivered next week.