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Hmm, that's not good! I have a fairly big update myself.
I called Digiweb on Thursday and explained the situation. They said they'd investigate and let me know. Got a call back around 3pm Thursday to say they had "made a change" and to monitor it. I felt as if I was being fobbed off and sure enough, Thursday night was just as bad.
I'm on SIRO and the other options I was given were Vodafone, Pure or Blacknight. I knew Vodafone were having similar issues recently and I was reluctant to try Pure as I don't really know much about them. I decided upon Blacknight. They're pricey but I figured "you get what you pay for" and I was often curious to give them a try, especially with them having dual stack IPv4/v6 and a static IP as standard. I placed the order on Friday, they asked me if I wanted a router but I turned it down because I have a UniFi system here. They confirmed that I'd be switched over on Wednesday….
… then I got a call at 4:40am yesterday morning from my alarm company to tell me that my alarm had lost connection. I checked the UniFi app and could see that the connection went down at 1:40am. So (in my groggy state) I changed the PPPoE credentials to Blacknight's and I was back online. So it was a very quick switchover. I certainly wasn't expecting it to be done in the dead of night, let alone two days early. Later in the evening I enabled SLAAC on my router to get IPv6 working so I have a static /56 allocation there.
Long story short, it's after 9pm and the connection is still solid.
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