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Unhappy with new oven

  • 29-04-2025 10:19PM
    #1
    Registered Users, Registered Users 2 Posts: 973 ✭✭✭


    Interesting one for the consumer eagles here: bought a new belling range cooker to replace the old belling range cooker we have had for 15 years (nothing wrong with the old one, was very happy with it hence going belling again)

    The new one is the same oven line just in their current updated form however performance is very poor.

    The main oven takes about 3x longer than the old oven to cook the same thing and the second oven is even worse, also there is an obnoxious fan that runs constantly and for 40 minutes after the oven is turned off (measured at 80db) it's loud enough to interrupt normal conversation in a large ish kitchen.

    They sent out a repair man who verified it was working as intended and that they just "don't make them like they used to"

    We picked something easy to compare cooking times (frozen chips) old oven took 14 minutes to crispy and the new oven takes 55 minutes to medium rare id call it. It's so slow we have started just not using it as you need to plan so far ahead.

    Technically it does work but for €2000 I'd have hoped it would be a tleast as good as the old one. What would the boardsies do?



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Comments

  • Registered Users, Registered Users 2 Posts: 1,219 ✭✭✭Raichų


    that just sounds like a lazy repair man honestly. Going from 14 mins to 55 for still not cooked just can’t be right.

    I’d personally not just lie down and accept it. The ovens a piece of shite by the sounds of it whether by fault or design but either way if a range cooker it can’t have been cheap so I would not let it go until it’s sorted one way or another.

    How long ago was it bought? Still within store return policy maybe they’ll take it back or do something; if nothing else they may be able to point you where to get the best help.

    I’d also get back onto belling and insist on something being done and definitely share the huge disparities in performance just doesn’t make sense.



  • Registered Users, Registered Users 2 Posts: 12,098 ✭✭✭✭Jim_Hodge


    What actual oven temperatures are you getting?



  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    Oven temperatures were measured by the repair man and verified to be correct, it seems to be caused by being very slow to get up to temperature and a weak internal fan that barely moves the air.

    The loud external fan is to "cool" the outside of the oven we were told.

    It's approx 3 weeks old now



  • Registered Users, Registered Users 2 Posts: 5,971 ✭✭✭greasepalm


    Anybody have a thermal gun to check internal temp so you know what is cooking at . 55 mins is way too long.



  • Registered Users, Registered Users 2 Posts: 17,738 ✭✭✭✭AMKC
    Ms


    Here is what I would do Get rid of the oven altogether. Get a press but there. It is 2025. No one uses ovens anymore except commercial places. Get an airfryer a good one. The Ninja ones are great. My sister has a double one. Lovely food from it. Much easier to use easier to clean and healthier food for cheaper that is cooked quicker. They are so good I have two of them :) . My friend also had a Belling and like yours it takes an age to cook anything in it. I have a Candy oven which is near enough never used now but it was always very quick at cooking chips or steaks etc in it. I would say it's at least 2 years since I have used it.

    Live long and Prosper

    Peace and long life.



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  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    I saw the temps myself so I do believe they are correct. It's very possible that it's just a heap of shyte but what to do about it is the question.

    We have tested lots of food just to see and it's always double or treble the cooking time listed on the packet



  • Registered Users, Registered Users 2 Posts: 743 ✭✭✭Hungry Burger


    The repairman is partly correct. The ovens being made now are rubbish from China and are terrible. I went through three of them with a similar experience to you and just gave up and got a really good air fryer. The oven is rarely used now.



  • Registered Users, Registered Users 2 Posts: 295 ✭✭baxterooneydoody


    If there was nothing wrong with the old one why get rid of it



  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    It was just getting a bit tired looking and 15 years is good going for an appliance



  • Registered Users, Registered Users 2 Posts: 414 ✭✭Madd002




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  • Registered Users, Registered Users 2 Posts: 5,971 ✭✭✭greasepalm


    Not used my oven for years as i have got a Ninja Foodi Twin lid and a JML Halogen oven for over a decade.

    Funny how some new Foodi model is very like the Halogen i have and never got rid of mine.

    1 user home.



  • Registered Users, Registered Users 2 Posts: 325 ✭✭watchclocker


    That is absolute bullsh*t

    A €2,000 oven is top of the range, a cheap oven shouldn't even take 55 minutes to cook chips and shouldn't be so loud as to interrupt conversation

    Have you looked up reviews on it to see if others experiencing same?

    I bought a cheap oven because I use my airfryer for pretty much everything (no kids left at home not cooking big dinners) and my only complaint about that cheap oven is it takes longer to pre-heat than I'd like but once heated it is exactly as you'd expect if not a little faster than the guide times given on most foods



  • Registered Users, Registered Users 2 Posts: 2,524 ✭✭✭skinny90


    what model oven is it?

    ovens are becoming ever more "dynamic" with different cooking programs functions. go through the manual, im sure there is reference to what setting to cook chips on.

    if its still crap, id chat to do the shop you bought it from, explain your case using the chips example. if they send someone out have them check and see how long it takes the chips to cook.

    You could argue its not fit for purpose especially if you end up going down the SCC route

    In these days Belling is regarded as a cheap brand. Be prepared for having to get something like a rangemaster to fill the gap and achieve good cooking all the same



  • Registered Users, Registered Users 2 Posts: 11,666 ✭✭✭✭LambshankRedemption


    My first thought when I read the OP was, I wonder is it the program/setting.

    I moved into my place over a year ago. I've only used the oven about 3 times as I use the airfryer for nearly everything. The first time I used the oven I thought it wasn't heating up, turns out the icon which I was sure was the oven setting, turns out is just for turning on the light.

    According to https://www.belling.com.au/en-au/support/belling-oven-functions

    It has a slow cooker setting. Is there any chance the OP is accidentally using that setting?



  • Registered Users, Registered Users 2 Posts: 2,524 ✭✭✭skinny90


    Sure I barely know the difference between convectional and conventional! our new Bosch has about 6 different oven settings and we just use the one!. I can only imagine a range style cooker has more programs and functions



  • Registered Users, Registered Users 2 Posts: 11,666 ✭✭✭✭LambshankRedemption


    One thing I love about my airfryer, it doesn't look like the bridge of the USS Enterprise. It has a temperature knob and and a timer knob and thats it.

    I only know how to use one function on the microwave, and that was only from watching a video on youtube.



  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    Oven is relatively simple to use, there is defrost mode, warming mode and and fan oven mode and then you just set the temp



  • Registered Users, Registered Users 2 Posts: 14,190 ✭✭✭✭Flinty997


    Do the times match the specification. Because those times sound terrible.



  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    They don't give times in the specification unfortunately, the manual is also extremely sparse



  • Registered Users, Registered Users 2 Posts: 6,030 ✭✭✭daheff


    Have to say we got a new oven in the last year also. The new oven takes quite a lot longer to heat up to temperature than the previous one.

    I think it may be that newer models are less powerful than older models for efficiency purposes. Just a guess



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  • Registered Users, Registered Users 2 Posts: 14,190 ✭✭✭✭Flinty997




  • Registered Users, Registered Users 2 Posts: 14,190 ✭✭✭✭Flinty997


    Had the same issue with a microwave. I think that's a cop out. If the power rating is the same there should be no difference.



  • Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭JVince


    If you put up the model number you would get better replies.

    My guess is the temperature sensor is not working properly and turning the element off at a temperature lower than you have set.

    It should take no more than 5min to heat up to 200 degrees.

    I suspect it is about 25% off which would explain the 50+ min for chips.

    As for those saying an air fryer is the be all and end all, try doing roast beef, roast veg, roast potatoes, stuffing and an apple crumble all at the same time!

    Air fryers are good, but a decent oven will beat them hands down in many areas.

    Even a decent size frozen pizza needs an oven especially to get a crisp base



  • Registered Users, Registered Users 2 Posts: 973 ✭✭✭mk7r


    They don't really do model numbers is the issue they just have ranges of cookers.

    A belling cook center 110 is the closest thing to a model number and then there is a serial number you give them for support.

    As said it was tested and confirmation be working as intended so I'm not so sure about it being faulty



  • Registered Users, Registered Users 2 Posts: 1,521 ✭✭✭NewClareman


    There is either a fault with that appliance or you're using it incorrectly. Which.co.uk has a review of Belling Range Cookers. It might be worth buying this to see what they have to say.

    I would write to the Retailer and tell them that the the appliance is not fit for purpose, explaining why. Ask them to propose a suitable remedy (repair/replace/refund), giving them something like three weeks to reply. If they don't offer a satisfactory solution I would raise a claim with the Small Claims Court.



  • Registered Users, Registered Users 2 Posts: 6,030 ✭✭✭daheff


    I don't think I've ever had an oven that gets to 200c in 5 mins.



  • Registered Users, Registered Users 2 Posts: 11,666 ✭✭✭✭LambshankRedemption


    5 mins is a bit short, but mine gets up to temp in about 10 minutes.



  • Registered Users, Registered Users 2 Posts: 5,538 ✭✭✭Widdensushi


    Is there enough power going to it?



  • Registered Users, Registered Users 2 Posts: 824 ✭✭✭jsd1004


    Who uses an oven anymore? A counter top Ninja will do everything twice as quickly at half the cost.



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  • Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭black & white


    have you tried YouTube, there’s a lot of info on faults on appliances/ operating instructions etc available. I’ve used it to descale a coffee machine and find out how to work a new tumble dryer.



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