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Child Item

Unhappy with new oven

mk7r

Interesting one for the consumer eagles here: bought a new belling range cooker to replace the old belling range cooker we have had for 15 years (nothing wrong with the old one, was very happy with it hence going belling again)

The new one is the same oven line just in their current updated form however performance is very poor.

The main oven takes about 3x longer than the old oven to cook the same thing and the second oven is even worse, also there is an obnoxious fan that runs constantly and for 40 minutes after the oven is turned off (measured at 80db) it's loud enough to interrupt normal conversation in a large ish kitchen.

They sent out a repair man who verified it was working as intended and that they just "don't make them like they used to"

We picked something easy to compare cooking times (frozen chips) old oven took 14 minutes to crispy and the new oven takes 55 minutes to medium rare id call it. It's so slow we have started just not using it as you need to plan so far ahead.

Technically it does work but for €2000 I'd have hoped it would be a tleast as good as the old one. What would the boardsies do?

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greasepalm

I questioned a manager in DID and he confirmed A rating does take longer to cook food.

I replaced my Miele washing machine and bought A rated Bosch 3 1/2 hour wash lol 😂

JVince

https://www.boards.ie/discussion/comment/123405622#Comment_123405622

I suspect he didn't check the temperature sensor and the issues point to that being the issue.

I'd be onto the retailer again and get them to have another person sent out to specifically test or replace the temperature sensor.

extrafluff

https://www.boards.ie/discussion/comment/123406330#Comment_123406330

At first glance, I thought you used the oven to descale a coffee machine.

mickdw

Sounds mental if it's that slow but current appliances are complete dung. The energy rating nonsense is just making everything weaker and weaker. Energy labelling should be banned from direct heating appliances as its just telling you it will heat less. Pay more for an A rated appliance - the advantage of A rating is it will do a worse job.

Don't mention tumble dryers.

cml387

https://www.boards.ie/discussion/comment/123406632#Comment_123406632

Yes, and I suspect all they use their wonder-air-air-fryer for is cooking sausages and chips.

[Deleted User]

https://www.boards.ie/discussion/2058408048/unhappy-with-new-oven

If this oven takes 50 minutes to cook chips which I would think are all dried up garbage and god knows how long to cook a whole chicken , hours probably You might try getting a clip on oven thermostat from ie Homestore €10 which are fairly accurate and run a test to time the oven to reach 190`C and if it is to slow consult the seller and explain to him that its too expensive to run. Certainly NOT A rated energy wise as Advertised or maybe the Thermostat or elements could be faulty

skinny90

https://www.boards.ie/discussion/comment/123406578#Comment_123406578

Can you take a picture of the label and post it here. Someone posted a which review link which has the belling models listed there

MacDanger

Strange how many people think that the solution to a €2k cooker not working satisfactorily is to inform the OP about a different kitchen appliance they should use instead 😂😂

mk7r

https://www.boards.ie/discussion/comment/123406415#Comment_123406415

The label is there but there is no model on it. I was told they don't do models anymore and go by lines and the serial number by the customer service team at least

skinny90

https://www.boards.ie/discussion/comment/123405622#Comment_123405622

they do models, it just might not be clear. you should see a label when you open one of the Oven doors.Take a picture of it and il tell ya what model it is.

black & white

have you tried YouTube, there’s a lot of info on faults on appliances/ operating instructions etc available. I’ve used it to descale a coffee machine and find out how to work a new tumble dryer.

jsd1004

https://www.boards.ie/discussion/comment/123403166#Comment_123403166

Who uses an oven anymore? A counter top Ninja will do everything twice as quickly at half the cost.

Widdensushi

Is there enough power going to it?

LambshankRedemption

https://www.boards.ie/discussion/comment/123406075#Comment_123406075

5 mins is a bit short, but mine gets up to temp in about 10 minutes.

daheff

https://www.boards.ie/discussion/comment/123405595#Comment_123405595

I don't think I've ever had an oven that gets to 200c in 5 mins.

NewClareman

There is either a fault with that appliance or you're using it incorrectly. Which.co.uk has a review of Belling Range Cookers. It might be worth buying this to see what they have to say.

I would write to the Retailer and tell them that the the appliance is not fit for purpose, explaining why. Ask them to propose a suitable remedy (repair/replace/refund), giving them something like three weeks to reply. If they don't offer a satisfactory solution I would raise a claim with the Small Claims Court.

mk7r

https://www.boards.ie/discussion/comment/123405595#Comment_123405595

They don't really do model numbers is the issue they just have ranges of cookers.

A belling cook center 110 is the closest thing to a model number and then there is a serial number you give them for support.

As said it was tested and confirmation be working as intended so I'm not so sure about it being faulty

JVince

https://www.boards.ie/discussion/comment/123405512#Comment_123405512

If you put up the model number you would get better replies.

My guess is the temperature sensor is not working properly and turning the element off at a temperature lower than you have set.

It should take no more than 5min to heat up to 200 degrees.

I suspect it is about 25% off which would explain the 50+ min for chips.

As for those saying an air fryer is the be all and end all, try doing roast beef, roast veg, roast potatoes, stuffing and an apple crumble all at the same time!

Air fryers are good, but a decent oven will beat them hands down in many areas.

Even a decent size frozen pizza needs an oven especially to get a crisp base

Flinty997

https://www.boards.ie/discussion/comment/123405558#Comment_123405558

Had the same issue with a microwave. I think that's a cop out. If the power rating is the same there should be no difference.

Flinty997

https://www.boards.ie/discussion/comment/123405512#Comment_123405512

I think that's deliberate

daheff

Have to say we got a new oven in the last year also. The new oven takes quite a lot longer to heat up to temperature than the previous one.

I think it may be that newer models are less powerful than older models for efficiency purposes. Just a guess

mk7r

They don't give times in the specification unfortunately, the manual is also extremely sparse

Flinty997

Do the times match the specification. Because those times sound terrible.

mk7r

Oven is relatively simple to use, there is defrost mode, warming mode and and fan oven mode and then you just set the temp

LambshankRedemption

https://www.boards.ie/discussion/comment/123404293#Comment_123404293

One thing I love about my airfryer, it doesn't look like the bridge of the USS Enterprise. It has a temperature knob and and a timer knob and thats it.

I only know how to use one function on the microwave, and that was only from watching a video on youtube.

skinny90

https://www.boards.ie/discussion/comment/123404250#Comment_123404250

Sure I barely know the difference between convectional and conventional! our new Bosch has about 6 different oven settings and we just use the one!. I can only imagine a range style cooker has more programs and functions

LambshankRedemption

https://www.boards.ie/discussion/comment/123404198#Comment_123404198

My first thought when I read the OP was, I wonder is it the program/setting.

I moved into my place over a year ago. I've only used the oven about 3 times as I use the airfryer for nearly everything. The first time I used the oven I thought it wasn't heating up, turns out the icon which I was sure was the oven setting, turns out is just for turning on the light.

According to https://www.belling.com.au/en-au/support/belling-oven-functions

It has a slow cooker setting. Is there any chance the OP is accidentally using that setting?

skinny90

what model oven is it?

ovens are becoming ever more "dynamic" with different cooking programs functions. go through the manual, im sure there is reference to what setting to cook chips on.

if its still crap, id chat to do the shop you bought it from, explain your case using the chips example. if they send someone out have them check and see how long it takes the chips to cook.

You could argue its not fit for purpose especially if you end up going down the SCC route

In these days Belling is regarded as a cheap brand. Be prepared for having to get something like a rangemaster to fill the gap and achieve good cooking all the same

watchclocker

That is absolute bullsh*t

A €2,000 oven is top of the range, a cheap oven shouldn't even take 55 minutes to cook chips and shouldn't be so loud as to interrupt conversation

Have you looked up reviews on it to see if others experiencing same?

I bought a cheap oven because I use my airfryer for pretty much everything (no kids left at home not cooking big dinners) and my only complaint about that cheap oven is it takes longer to pre-heat than I'd like but once heated it is exactly as you'd expect if not a little faster than the guide times given on most foods

greasepalm

Not used my oven for years as i have got a Ninja Foodi Twin lid and a JML Halogen oven for over a decade.

Funny how some new Foodi model is very like the Halogen i have and never got rid of mine.

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