Three credits gone overnight

I'll predict three's response….

"A very small number of customers have experienced an unexplained loss of credit which we will be dealing with on a case by case bases."

Me too. €139 gone from phone. I'm not due to top up until the 28th.

Service has been coming and going intermittently during the night. I presume it's going to stop again shortly.

I can't ring them because they only work Mon-Fri.

It's actually gone again while I am typing this at 10:17am so I can't make my post yet.

It looks like I'll be WFP (Working From Pub) later so I can use their WiFi.

How did this happen?

Good Lord - I eventually found this thread after a few searches - me too!

I did have the 'charges dropped', as in smuggler.ie's post #16, but balance continued at 0. Looking again now I see

"Legacy device … Check upgrade"

hope this doesn't indeed mean they'll be forcing me off the plan

Thanks. What does "FF, Win desk" mean?

On a phone you just put a space after the link when you paste it. I don't know if it's the same on a computer.

Well my balance is still zero, but both payments I made are listed in my3

I'm a bit concerned by this. On Sunday morning it showed up on my detailed usage that they took all of my credit for data just before midnight. I wish I took a screenshot because it's disappeared now. It seems weird to remove the charge but not restore the associated credit. Do you think they're trying to hide something or cover it up?