on 16 Mar 2025
Two SIM with same outcome - message @01:23 "your credit low" and data disabled. Accounts display "No allowances" Both cards topped first week of March Glitch on the three system ?
Someone messed things up - started charging for data on 15th @23:30 on unlimited data plan And their web is crashing/failing to load - must be everyone woke up this morning and bombarding them with calls/chat
Grand not just me then. Web is back but lost €100 worth of credit, hopefully there's backups!
Whoever is on call deserves some extra pay
I'll predict three's response….
"A very small number of customers have experienced an unexplained loss of credit which we will be dealing with on a case by case bases."
few threads on community forum since this morning with same description, some claim topped up this morning to restore allowance to find that they are drained again
Me too. €139 gone from phone. I'm not due to top up until the 28th.
Service has been coming and going intermittently during the night. I presume it's going to stop again shortly.
I can't ring them because they only work Mon-Fri.
It's actually gone again while I am typing this at 10:17am so I can't make my post yet.
It looks like I'll be WFP (Working From Pub) later so I can use their WiFi.
Back again at 10:42am.
While their community threads piling up it seam all OLD and NEW contracts affected. I hope they can't/wont scrap OLD SIM after crawl out of this mess
There's a more active thread on this in AH just in case anybody is searching.
How did this happen?
Someone in their community page posted
Good Lord - I eventually found this thread after a few searches - me too!
Thanks - have you got a link for that? Can it be found somewhere within " https://community.three.ie/ " ? Some of my charges were from when I was sleeping last night!
ETA - found post after logginin to the community, searching for 'credit' then sorting by date
your search criteria https://community.three.ie/t5/forums/searchpage/tab/message?filter=dateRangeType&q=credits%20gone&rangeTime=24h&collapse_discussion=true
Similar: ' https://community.three.ie/t5/forums/searchpage/tab/message?q=credit&sort_by=-topicPostDate&collapse_discussion=true '
(By the way, how do you paste in a URL here without it being automatically converted to a stylised link; my workaround is putting quotes around it as here)
For the record, I now have access to data back after restarting my phone, but credit still not restored so I cannot make outgoing calls (though can call via WhatsApp)
Can confirm that allowance is restored , data back, by looks they "cleared" usage up to @20:18 of 15th Mar However, still no credits restored. Wonder if they converted all OLD plans into NEW and its gone for good…
According to posters on the other thread they've said on FB that the credits will be restored over the next few hours.
that would be nice from their side :D not every day you get your credit (€80 in my case) nibbled overnight
@nomdeboardie (By the way, how do you paste in a URL here without it being automatically converted to a stylised link; my workaround is putting quotes around it as here) Off topic, but i dont recall having issues posting links, i noticed others do as mentioned it "no griping" thread. FF, Win desk
I did have the 'charges dropped', as in smuggler.ie's post #16, but balance continued at 0. Looking again now I see
"Legacy device … Check upgrade"
hope this doesn't indeed mean they'll be forcing me off the plan
Same here this morning, had to top up another 20 to keep going. Despite topping up on Thursday for 28 days.
Thanks. What does "FF, Win desk" mean?
I'm still at 0 balance
Fire Fox browser Windows desktop computer
this might take more than "few hours", if at all
On a phone you just put a space after the link when you paste it. I don't know if it's the same on a computer.
Thanks - on a laptop but will try that next time anyway
Well my balance is still zero, but both payments I made are listed in my3
same - 0
I'm a bit concerned by this. On Sunday morning it showed up on my detailed usage that they took all of my credit for data just before midnight. I wish I took a screenshot because it's disappeared now. It seems weird to remove the charge but not restore the associated credit. Do you think they're trying to hide something or cover it up?
don't know, but my concern is that "legacy" plans could be scrapped and beyond recovery - it was effectively free money/service as many users do use those kept credits for third party services - gold mine. I was expecting this would happen sooner and know that 3support first thing would suggest to move to "new" plan - had this "excuse" at the beginning of 5G introduction. I hope i'm wrong and they cannot "legally" do this and restoring all legacy accounts to "legacy" and handing back €€€€€ sums is the delay factor. Not using, but as far i know, "new" plans , once topped-up, activates the services(allowance) but your credit stay 0, as it is currently for me
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