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Not paid Expenses

  • 14-11-2024 03:04PM
    #1
    Registered Users, Registered Users 2 Posts: 3


    Hi, Just looking for a second opinion or a bit of advice. I did a 6 month internship at a pharma company as part of my college course and was invited to an “All expenses paid” trip to Dublin for an award ceremony. Fast forward to a year later and still no sign of the expenses being reimbursed. I’ve emailed once a month and get a vague response pushing me off. It’s not a huge amount of money only a few hundred quid but it’d help out greatly to a student so I’m eager to resolve the situation. Any Advice?

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  • Registered Users, Registered Users 2 Posts: 922 ✭✭✭65535


    Yes, Send them a Post Card - Not sure if you can get them any more but maybe in the post office - it's not an envelope just a card - on the back you write - That you want your expenses paid or you will take legal action - give your name and any other details.

    If that then fails - send a Registered Letter that they have to sign for - in the letter outline the situation and tell them that legal action will be taken if no response is received.

    Last option then is to go to the Local Citizens Advice Centre

    https://centres.citizensinformation.ie/

    If no help there then contact the small claims court via a solicitor and claim your expenses (plus the expenses that you have spent in getting this far)



  • Registered Users, Registered Users 2 Posts: 3 throwaway1411


    They’ve used the excuse that their PayPal isn’t working. At first I didn’t think much of it but I find it hard to believe that a multinational pharma company still can’t figure out how to use Paypal a year later. Thanks for the advice I know a few solicitors so I might ask them aswell



  • Registered Users, Registered Users 2 Posts: 922 ✭✭✭65535


    Here is the page on the Citizens advice

    https://www.citizensinformation.ie/en/justice/courts-system/small-claims-court/

    The problem may very well be that they are too big of a company to issue/use PayPal - send them your IBAN Bank details and tell them to transfer it to that.

    Good Luck



  • Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,856 Mod ✭✭✭✭Kimbot


    Well tell them you dont want paypal you want it transferred to your back account from theirs.



  • Registered Users, Registered Users 2 Posts: 3 throwaway1411


    Did that months ago, sent my bank details and was just told it’d be passed on to the team in charge of it. Think I’ll just have to wait it out. It was the company’s idea initially to use PayPal instead of Bank Transfer



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  • Registered Users, Registered Users 2 Posts: 11,000 ✭✭✭✭28064212


    One email a month? Pick up the damn phone and ring them

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  • Registered Users, Registered Users 2 Posts: 12,981 ✭✭✭✭the_amazing_raisin


    So ironically I was kind of on the other side of this many years ago. Basically the team in the company I was working for was sponsoring some students in the local university, and I was handling the department expenses

    Actually getting the money to them was basically impossible because (unsurprisingly) large companies aren't setup to drop cash into someone's bank account. They require stuff like invoicing and purchase orders

    The reason they're using PayPal is probably because they can use a company credit card to get money into the recipient bank account

    It took months to get it sorted, and frankly it felt a lot like it'd get you into trouble as an employee

    So it's quite possible it's genuinely stuck in some approval process in the company

    I'll be honest, I wouldn't trust anyone who advertises anything as "all expenses covered" unless they're paying on the spot. I'm not saying they scammed you, more that some middle managers made a promise before figuring out all the details

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 250 ✭✭treascon


    At this stage it’s unlikely you’ll get your money back voluntarily from them. Small Claims Court. Very easy to do. No solicitor required. Only used them once but got my money back very quickly.



  • Registered Users, Registered Users 2 Posts: 2,885 ✭✭✭wandererz


    Send them a Revolut.me link for the amount due.



  • Registered Users, Registered Users 2 Posts: 23,019 ✭✭✭✭Tell me how


    It could literally cost them more to pay you than the amount you are owed. In terms of the time it may take to set up to pay you I mean.

    Companies can be very sticky in terms of having procedures for invoices being paid (my company has revenue of few hundred million, but if an invoice from a customer does not mark the Purchase Order which must match the Quote to. the. cent. Then it won't be paid. Your company might have issues with actually setting up to pay you outside of payroll when you aren't on their vendor list.

    Might be worth reaching out to the manager of the Dept you worked in. They might tell you to call in and they'd give you cash or something and they could find a way to get it expensed back to them.

    If you plan on going back there again, maybe suggest an email saying you will be paid via payroll at that time might be another option.



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  • Registered Users, Registered Users 2 Posts: 4,639 ✭✭✭Ezeoul


    Send them an invoice. You'll get a simple template online.

    Include an itemised breakdown of expenses, and copies of any receipts.

    Give you personal details (name, address etc) and bank details again, and request payment within 15 days.



  • Registered Users, Registered Users 2 Posts: 26,519 ✭✭✭✭Mrs OBumble


    To pay that, they will need to set him up as a supplier in their finance system, and pay for an expense incurred in the previous financial year. Doubt that's gonna happen.

    OP if you didn't get it at the time, I don't think you will now. Unless the manager feels sorry for you, or wants you out of their hair, and pays out of their own pocket. Phone them - weekly for a month, or daily if that doesn't work.



  • Registered Users, Registered Users 2 Posts: 19,180 ✭✭✭✭Del2005


    The problem isn't that the company is refusing to pay, they don't have a system to pay the OP. If the OP was still on payroll it would be paid, no one is going to risk their job to authorise the pay off the system.

    Also as an FYI. The small claims procedure is a great consumer protection system. But getting a judgement for debt is easy in this country, getting a debt paid is nearly impossible if the debtor doesn't want to. Big companies regularly write off 4 figure debts here, in other countries you can be bankrupted for a few hundred Euro of debt.



  • Registered Users, Registered Users 2 Posts: 250 ✭✭treascon


    Well I can only speak from my experience. Having used the small claims court once, having been fobbed off by a company for months and months, I had my money back within a week of the small claims court contacting them. Maybe they wouldn’t want the hassle.



  • Registered Users, Registered Users 2 Posts: 506 ✭✭✭Murt2024


    A voucher might be much handier for them. One threat to the smalls claims court and they'll pay up.



  • Registered Users, Registered Users 2 Posts: 12,010 ✭✭✭✭GBX


    But probably no use to the OP. Definitely court option. Will hopefully light the fire under them to sort it.



  • Registered Users, Registered Users 2 Posts: 3,975 ✭✭✭irelandrover


    Ireland is a small place. I'd think long and hard about threatening to take a company to court over unpaid expenses. There is an excellent chance that you encounter them again in your future career.



  • Registered Users, Registered Users 2 Posts: 4,639 ✭✭✭Ezeoul


    And the problem with doing that is what?

    We do it in my Dept all the time (make provision for accruals).

    No big deal, or great difficulty.



  • Registered Users, Registered Users 2 Posts: 12,010 ✭✭✭✭GBX


    That may be true but after a year, they are being backed into a corner by the big company or those representing them. They are entitled to what they are owed.



  • Registered Users, Registered Users 2 Posts: 26,519 ✭✭✭✭Mrs OBumble


    Small one-off suppliers are expensive and troublesome. Most MNCs have very tight controls on supplier creation because of this.



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  • Registered Users, Registered Users 2 Posts: 4,639 ✭✭✭Ezeoul


    Adding a supplier to a database is expensive and troublesome? ok. 🙄

    @OP - send them the invoice. They owe you the money. How they figure out how to pay it is their problem, as is the fact that they've let it drag on this long.



  • Registered Users, Registered Users 2 Posts: 12,981 ✭✭✭✭the_amazing_raisin


    Regardless of the actual difficulties in the software, most finance departments I've worked with in large companies are an absolute pain

    There's a huge number of hoops to jump through to get a supplier approved

    Sending an invoice without an approved purchase order is pointless, the company will simply ignore it

    Typically when employees incur expenses they have to file them through the company system, and can only do it while they're an employee. Perhaps the expectation was the OP would do this but their internship was over before they got a chance

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 12,981 ✭✭✭✭the_amazing_raisin


    Normally I call BS on this attitude, I've literally worked with one person who knew someone I knew from a previous job, and they were talking for all of 5 mins in a pub in the US

    However, the pharma industry is very insular, you can work with the same person across 2 or 3 companies

    While I agree that taking the company to court isn't the smartest idea, they should probably ask to have a call with their former manager to see what can be done. It would be more effective than monthly emails

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 270 ✭✭AnnieinDundrum


    tricky one.

    My company is so cumbersome to set up and pay suppliers. But a year is crazy. I’d call and speak to whoever deals with payments and ask them what you can do to expedite the process



  • Registered Users, Registered Users 2 Posts: 4,639 ✭✭✭Ezeoul


    Suppliers can be set up, and Purchase Orders can also be raised after an invoice is received. I do it every day.



  • Registered Users, Registered Users 2 Posts: 26,519 ✭✭✭✭Mrs OBumble


    Goodness only knows how much fraud you are facilitating.

    MNCs are wise to that craic, and will just ignore any invoice because there will be controls in place to stop it.



  • Registered Users, Registered Users 2 Posts: 12,981 ✭✭✭✭the_amazing_raisin


    Again, I'm not debating the technical feasibility of it, more whether it'll be entertained by the company. Finance departments in large companies will just flat out refuse anything outside their procedures

    There's always an exception process, but it probably requires some very high level approval and I doubt a manager is going to solicit a VP on behalf of an intern they had a while back

    As I've said, in my experience the way this was done was using the department credit card or expensing it as an employee expense through whatever system the company uses

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



  • Registered Users, Registered Users 2 Posts: 4,639 ✭✭✭Ezeoul


    None, it's a large government Department, with extremely tight controls, don't you worry your head about it.



  • Registered Users, Registered Users 2 Posts: 26,519 ✭✭✭✭Mrs OBumble


    Ahh, yeah. Built any bike-sheds lately? But thanks for the laugh.

    OP - I'm convinced that getting your manager to pay you directly, from their own pocket, is the way to get paid. He'll find a way to expense it, but it won't be using any "invoice" you make.



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  • Registered Users, Registered Users 2 Posts: 13 sickntyred


    Hi, as another poster has suggested, call them on the phone and get the name of someone in the relevant department who can get things moving (accounts/finance/HR/payroll).   Speak to that person and ask them why it's taking so long. If, as some posters are suggesting, it's a difficulty in paying a relatively small amount to someone who is not a supplier or employee, suggest they can pay you with a One-for-all card.  This might be the simplest solution for both them and you. Loads of employers give these to employees, especially around Christmas so they probably already have a process in place to buy them.  Hope it works out for you.



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