Your best and worst customer service experiences [rant & praise]

A lift in a hotel I was staying in malfunctioned this morning. Gave us three right old jolts that went right through our backs. No phones with us, but managed to contact the lift management company through the alarm button. They dispatched an engineer who was absolutely lovely. We spent about an hour in it. Backs still really sore tonight. Instead of asking us what happened, the manager in the hotel tried to tell us that the engineer must have knocked off the electricity to the lift for a couple of minutes while he was servicing it. The same engineer who was only there because he'd been dispatched to free us. Never asked were we ok. Didn't even get an offer of a late checkout from him.

Druids Glen

Great customer service in NCT centre recently.

I turned up on wrong day for retest then spent 2 days to no avail trying to get retest booked.

I had only 3 days before I would have ran out of time for retest and faced having to do full test again.

I was ringing the call centre, some staff tried to ring local centre but told me ring back as they got no answer. Some staff just said they could do nothing, I should try to book online. There were no online slots available for the next few days when I triedto book myself.

I eventually tock a chance and went in person to the centre and the wonderful receptionist found me a slot that evening. She listened, she understood and did her best to help. So I got the retest in time. And of course the icing in the cake was I passed.

All the mentions of your back problems doesn't do you any favours to be honest (especially with your username), but if your original post is completely true I'd be looking for a lot more than a free dinner.

It wasn't their fault but they are responsible and they should have responded appropriately. I would have been pissed as well.

I've had the username since I was a teenager. It's a reference to an old computer game. I've stated numerous times, here, on the review I left and in my correspondence with the hotel, that the hotel was not to blame. The customer service was awful. That's what this thread is about.

Little update on the lift situation. I have tonight received an email response to the feedback survey I filled in. They have apologized for the incident, but more importantly, they have apologized for the way it was handled, and have said there will be an internal investigation. They have also asked for me to let them know a suitable time to discuss the matter. I wasn't expecting them to apologize before even talking to me, so I am pleasantly surprised.

Aer Lingus, worst customer service ever. I and my buddy were denied boarding as the check in staff in Berlin had made a haems of checking in our luggage correctly. We were sitting on the plane, were summoned up front, and told as our bags were not checked correctly (sporting equipment), they could not load the equipment, and as such, we had to leave the flight.

After much toing and froing, we eventually got a flight 11 hours later. Lodged a claim with AL under EU261/2004 on 5th September. Despite trying to contact them on the chat (hanging for 3+ hours only to be told to try again), via phone (got through once to be told all they can do is email the relevant team) and even 2 emails to the CEO there has been absolutely no reply from AL.

Worst company I've ever had the displeasure of dealing with.

Extremely positive feedback for Fulton Umbrellas - these are premium umbrellas, my Cyclone (quite storm proof) developed a fault (design flaw) in the carbon fibre umbrella shaft which snapped and splintered just near the release button. I decided to contact their CS team through their website - they were excellent in sending me a replacement though sent it with DPD, which then wanted 'import charges' even though it was marked as replacement - I then went back to the Fulton CS team, who got one of their partners already in ireland to send me one. Cost me nothing other than a few emails and I was absolutely floored by this positive experience. Highly recommend them for both service and quality of item.

Just dont lose them. This is my 3rd Fulton in my life, lost the other 2 over past 15 years, this was my 3rd one. Theyre worth the money if you dont lose them. Incredible quality - my thought is 100% worth it.

Do definitely recommend buying through irish vendor as if you buy direct from them, it looks like it gets DPD'd. I had bought mine on Amazon through a BF sale three years ago, but Brown Thomas have them here in Ireland. https://www.brownthomas.com/brands/fulton/

https://www.brownthomas.com/brands/fulton/

Apalling experience with www.waterbottlesaleireland.com

Ordered at the start of December. Website said they expected to ship in 7-15 days, and that "If your order has not shipped after three business days, you will receive an email notifying you"

No contact from the vendor until Dec 31st when I learned that my order was being processed in Australia. The only way to contact the vendor is through a form on the website - have tried that 4 times so far and there has been no response.

Am opening a dispute with CC company, but would avoid this organization like the plague in future.

The fact that their new customer promotion is in $$ doesn't make it sound very credible either.

I see the dates are way off as well.

Hi, sorry for the delay, I don't visit boards often nowadays. I agree their website is horrible for navigating. In the end I've managed to send an email to.

consumercare@PG .com

They asked some questions, where did I buy it, proof of purchase etc. They gave me a reference number and I shipped it to Olympic Shaver Centre Ltd. PO box 6151 Dublin 2. Then they shipped it to the UK for the actual repairs..

The whole system is horrible to use. You'd think with the amount of items they sell in Ireland, they'd have a dedicated service hub here.

I sent an email to that address and got an immediate bounce-back response that said:

"Your email has reached a “no reply” SPAM address at Procter & Gamble. We would like to assist you, but emails sent to this address will not be reviewed. Please visit us at  https://us.pg.com/contact-us/  or one of our brand websites and select the “Contact” or “Contact Us” section to contact our P&G Consumer Relations Team directly."

So that's turned out to be yet another dead end, unfortunately. This really is utterly tiresome. So I went through their linked portal and received this in response (from another no reply email address):

"Your question has arrived at P&G Consumer Relations and our aim is to get back to you as soon as possible.

If you haven’t received a response from us within 5 working days of sending your email please check your spam folder as occasionally emails can get held up by spam filters. If this is not the case, please give us a call on our Freephone number listed on our website at https://consumersupport.pg.com/ContactUs (This is the same useless number on their useless Irish Service center webpage that, without ringing, just goes straight to a voice recording that says it's "only available to callers from specific regions" 🤬)

We’ve assigned your email the reference number and we’ll be using this number in any correspondence we have with you on this topic. If you happen to contact us about this via phone or letter please quote this reference number to enable us to find your details."

Do you have any direct contact details (email or phone number) for Olympic Shaver Centre altogether?

Or is that just a PO Box?