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Help me to keep the trust

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Comments

  • #32
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 12,089 ✭✭✭✭Jim_Hodge


    https://www.boards.ie/discussion/comment/122667547#Comment_122667547

    That still doesn't change the fact that, as stated (in this case wines), are quite often cheaper online than from the same seller's physical stores.



  • #33
    Dial Hard
    Registered Users, Registered Users 2 Posts: 14,646 ✭✭✭✭Dial Hard


    https://www.boards.ie/discussion/comment/122666965#Comment_122666965

    Perhaps you'd get a bit more sympathy if you stopped speaking in tongues. Just a suggestion.



  • #34
    Lewis_Benson
    Registered Users, Registered Users 2 Posts: 2,469 ✭✭✭Lewis_Benson


    Did the manager explain what happened?

    IIs it possible the staff member accidently scanned a bottle twice?

    Or that the price was simply set incorrectly in their POS system?

    What did the receipt show?



  • #35
    watchclocker
    Registered Users, Registered Users 2 Posts: 322 ✭✭watchclocker


    Is that the shop in the Beacon? I was in that shop recently and offered a receipt without asking for one and the staff were all very nice



  • #36
    witchgirl26
    Registered Users, Registered Users 2 Posts: 2,346 ✭✭✭witchgirl26


    OP - a lot of places will have the price cheaper on the website than in a physical store. That is their right & is not a scam as long as it is advertised as such.

    In terms of a "scam" in the shop. If the receipt matched the amount you paid (& not the amount you expected to pay), then it's not the staff scamming at all. Because the receipt is matching what was scanned in. Likely it's that the system hadn't been properly updated to reflect an offer or a change in price on the items. It's annoying but it does happen. And is an accident. The company is not making loads extra off €2.50 extra on bottles of wine. And an employee isn't getting anything if it's what the system is showing. The only way this could be an employee scam is if the receipt matched the expected amount & not what you actually paid.

    Not everything is a scam, some are genuine errors. And if they're working off an older software on their tills, it could be that it's not updating as quick as it should. The only consumer issue you would have here is if they refused to honour the price indicated on the shelf & refused to issue a refund. Then yes, it's a problem.



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  • #37
    8mv
    Registered Users, Registered Users 2 Posts: 462 ✭✭8mv


    When I worked in Superquinn many years ago, we had one employee whose only job was to scan items with her PDA and check that the price that came up was the same as the price displayed on the shelf. Even with that, there would be the occasional mis-match, which would be corrected immediately. It's not a deliberate scam - it never is.



  • #38
    WildCardDoW
    Registered Users, Registered Users 2 Posts: 914 ✭✭✭WildCardDoW


    Not a scam, just lazy staff not updating shelf prices.

    Online price v retail price being different also isn't a scam.



  • #39
    whippet
    Registered Users, Registered Users 2 Posts: 7,741 ✭✭✭whippet


    There ain't no scam going on here - just a labelling mistake on the shelf.

    OP - if you really think the shop assistant on the till is pocketing the difference you have no real understanding how modern tills, barcodes and POS systems work. There is probably zero chance that the person at the till has any ability to change the pricing that comes up when they scan the barcode - this would be all done centrally in O'Brien's HQ some where. A store manager might be able to amend some pricing.

    Regardless - whatever the till scans it in as is what needs to be cashed up at the end of the shift - so the worker isn't skimming off the top.

    Just relax and shop elsewhere if you really have an issue



  • #40
    GalwayBmw
    Registered Users, Registered Users 2 Posts: 151 ✭✭GalwayBmw


    https://www.boards.ie/discussion/comment/122697998#Comment_122697998

    It was the store manager who overcharged me. The till price was higher comparing to both the shelf and the online ones. There's just one place you can get good quality sangiovese where I live and it's O'B. We aren't going to go anywhere else, but this time we just make sure the phone camera is on. If it repeats it surely is a scam.



  • #41
    witchgirl26
    Registered Users, Registered Users 2 Posts: 2,346 ✭✭✭witchgirl26


    https://www.boards.ie/discussion/comment/122699383#Comment_122699383

    It's not a scam!!! If the price that was on the receipt is the same as what you paid, no one is scamming you. It's incorrect scanning prices which probably just means that either the shelf sticker or the system hasn't updated to reflect the other. If it was a scam, they wouldn't have shelf prices up so you wouldn't be able to query it. The manager isn't scamming you because the receipt & what you handed over matching means they get literally nothing out of you. And as has been said, the online price does not have to match the prices in store at all. Please stop calling this a scam. It was a mistake which they rectified when pointed out to them. Why would you record them? What will that show? Literally nothing. Also there's CCTV so if there really was a scam, the business could check that but again what are you expecting it to show?



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  • #42
    Buddy Bubs
    Registered Users, Registered Users 2 Posts: 5,418 ✭✭✭Buddy Bubs


    was the wine nice?



  • #43
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 12,089 ✭✭✭✭Jim_Hodge


    https://www.boards.ie/discussion/comment/122700391#Comment_122700391

    At those prices it would want to be.



  • #44
    GalwayBmw
    Registered Users, Registered Users 2 Posts: 151 ✭✭GalwayBmw


    https://www.boards.ie/discussion/comment/122700336#Comment_122700336

    the price on the receipt was was higher than the displayed price. this is a scum (in a situation when you have no trust). refusing to update the displayed price after it's been pointed out as a mismatch is defo a scam.



  • #45
    GalwayBmw
    Registered Users, Registered Users 2 Posts: 151 ✭✭GalwayBmw


    https://www.boards.ie/discussion/comment/122700391#Comment_122700391

    I drink sangioveses of all kinds for many years, yes it is good for me. Amarone (or maybe even Tignanello, who knows) one a good day, or just a bottle of descent valpolicella is a great treat. Yeah, I like it.



  • #46
    witchgirl26
    Registered Users, Registered Users 2 Posts: 2,346 ✭✭✭witchgirl26


    https://www.boards.ie/discussion/comment/122700764#Comment_122700764

    It's not a scam at all. They aren't trying to scam you. It was a mismatch between shelf label & the system which, when you noted it to them, they corrected. It's only a scam if someone benefits which no one did as you knew the price per the shelf label & asked about it. Who said they refused to update the displayed price? They don't have to update it there & then to appease a customer. They can either update the display price to match the system or the system to match the display. Neither of which do they have to inform a customer of.

    If the manager had benefited somehow by skimming off the top, that's a scam. If the company hadn't honoured the shelf label, that's a scam. What you witnessed was a mistake. Are those not allowed anymore?



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