Help me to keep the trust

GalwayBmw

I've been to O'Brien's Sandyford liquors just today - after being charged an extra ~10 Eur for 4 bottle of wine comparing to the aisle prices - so I asked the manager how come? He replied to me saying it's a genuine mistake refund to follow no question. All's fine unless it'd be a second encounter within a month. Is this how the people make extra money? This is very annoying, not too many people check their receipts (specially elderly ones) I had a feeling that the guy at the till had a micro stroke when I asked for the receipt - as least his eyes showed that. Selling is always a scum in a good way, but should it go to that extent??

batman75

https://www.boards.ie/discussion/2058370907/help-me-to-keep-the-trust

I'm struggling to follow your post. If you clarify I'm happy to answer. I work in retail.

Atlantic Dawn

Did he scan the barcodes when totalling up the bill or manually enter the prices on the till?

GalwayBmw

https://www.boards.ie/discussion/comment/122661403#Comment_122661403

Should people accept the mismatch between the price displayed in the aisle and the money actually charged from the card? This looks like a scam to me. Not sure if I can be more clear on this.

GalwayBmw

https://www.boards.ie/discussion/comment/122661406#Comment_122661406

He just charged me an extra 10 euro I asked for the receipt to ensure it wasn't my mistake then I went back to the aisle and call the manager. Exactly the same as it was 3 weeks ago. I know it sounds stupid to come over after the first encounter, but I have my consumer rights don't I. After all there aren't many places to get a good wine in Sandyford unfortunately.

The staff in Sandyford's Obrien's was always a bit weird - after my fav wine was discontinued they offered me a "black" deal for getting 6/12 bottles of it right at the till. Very weird.

dubrov

https://www.boards.ie/discussion/comment/122661412#Comment_122661412

Plenty of people check their receipts.

Unless the emplyee didn't scan it, for it to be a scam, management and the employees would have to be in on it.

Certainly not worth the effort given what O'Briens charge

Allinall

https://www.boards.ie/discussion/comment/122661425#Comment_122661425

Your main right is to not shop there.

That’s what I’d be doing.

GalwayBmw

https://www.boards.ie/discussion/comment/122661431#Comment_122661431

I'd love to. But I've no choice. Dunnes isn't up to scratch re wines unfortunatelly…

Atlantic Dawn

Maybe ask before he totals up can you get a receipt with it, that should steer him with the correct pricing. He could be skimming off the top and entering the correct amount in the till and taking an extra amount on top for himself.

GalwayBmw

https://www.boards.ie/discussion/comment/122661468#Comment_122661468

Not sure, but I used to have trust to the large trading companies. I had a hard budget of 100Eur, so I picked 4 bottles to fit it. When I heard 100++ I knew that something is wrong. Very pity to see places like O'Brien's turning into Asian bazars. No disrespect to the latter, but it'd be a different type of game altogether.

Jim_Hodge

https://www.boards.ie/discussion/comment/122661482#Comment_122661482

You lost me there…

GalwayBmw

https://www.boards.ie/discussion/comment/122661493#Comment_122661493

Nice one, Jim!!! keep it coming!!

Jim_Hodge

https://www.boards.ie/discussion/comment/122661511#Comment_122661511

I genuinely couldn't make out what you meant in that post. As has been said you only have one consumer right here and it's to shop elsewhere.

GalwayBmw

https://www.boards.ie/discussion/comment/122661540#Comment_122661540

So you offer me to go to D3 from D18 just because of some smart arses scammed me, have I got it right?

Jim_Hodge

https://www.boards.ie/discussion/comment/122661560#Comment_122661560

Jeez, pull in the horns. I didn't scam you. I didn't applaud them for scamming you. Did you let rip at them for scamming you? Did you ask the manager how come it has happened to you, in his store, twice in three weeks if it was a genuine mistake? What did he say?

What exactly are you asking here, then?

GalwayBmw

https://www.boards.ie/discussion/comment/122661585#Comment_122661585

Did I blame you did you read my post at all? This looks very much like scam, I've never seen it before. A small amount on top of the displayed price which is only caught if/when you check the totals. Of course this could be a genuine mistake, but I have a gut feeling that it wasn't based on the seller's reaction. Ireland, where do you go to?? That was a rhetorical one no need to answer.

batman75

From the retailer's perpsective you bring an item to the counter. The assistant scans it. At that point if the price is wrong then they have to inform you. At that point they are not obligated to charge the price either on the item or the shelf. Once they take your money and issue a receipt you are entitled to get the item for the displayed price.

irishneo

Mate, there's no scam.

its just put out in the wrong place and the label or sign wasn't changed.

not everything is a scam or conspiracy.

if it bothers you that much call the CCPC.

if they are wrong they get a big fine.

LambshankRedemption

https://www.boards.ie/discussion/comment/122661482#Comment_122661482

You are claiming they over charged you by 10 euros on a budget of 100 euros?

To put that into context, they charged you 27.50 on a bottle that should have been 25 euros.

Clearly this is a sophisticated scam.

GalwayBmw

https://www.boards.ie/discussion/comment/122665397#Comment_122665397

I don't know, not to disrespect your opinion but I don't see any sophistication here - if it's a scum, it's rather a basic one, which is based on assumption that 2-3 Eur is a small enough amount to go unnoticed, just pick the right person and the right volume, don't use it for single bottle purchases. I bought 4 bottles of 2 types, each bottle was overcharged - one by ~1.5EUR each and another by 3.5EUR each.

I was as pissed off as it gets. Their "No need to worry we will refund you" just drove me nuts. But then I thought - how do I know for sure if it was a scum? Can I totally rule out the possibility of a genuine "back office" mistake? I probably can't. The whole place started to look dodgy - they try pushing they own "products" as an alternative to genuine ones when you ask for advise. For instance they sold me a 40eur+ pinot noir bottle of their own produce, which was watery and smelt spirit. Maybe that combined lead to my overall reaction.

LambshankRedemption

Have you thought about getting your wine delivered if you don't want to venture further than that one off license?

GalwayBmw

https://www.boards.ie/discussion/comment/122666480#Comment_122666480

Just checked the online price - believe it or not it's 21.95, I paid 25 Eur. So this must be scum! This basically means that they couldn't increase the price to match what they charged me (contrary to what they said) - as that'd probably raise questions from their management. So I was likely scammed.

GalwayBmw

https://www.boards.ie/discussion/comment/122666480#Comment_122666480

Just to get over the potential scam? I do things the way it suits me. Or you're just trolling me? 😀

LambshankRedemption

https://www.boards.ie/discussion/comment/122666642#Comment_122666642

The online price is always cheaper because it costs a lot less to run a warehouse than a bricks and mortar shop. I thought everyone knew that.

Just to get over the potential scam? I do things the way it suits me. Or you're just trolling me? 

Jesus H Christ. You are pissing and moaning about being scammed out of 1 euro 50 on a 25 euro bottle of wine and you call me the troll?

Deub

Was the receipt showing the amount you paid?

GalwayBmw

https://www.boards.ie/discussion/comment/122666725#Comment_122666725

Of course it was.

GalwayBmw

https://www.boards.ie/discussion/comment/122666729#Comment_122666729

I don't want to continue this. Just if you read about scam in sandyford obriens once more - then it must be scum. Otherwise - a genuine mistake. Mods please drop the topic.

GalwayBmw

https://www.boards.ie/discussion/comment/122666688#Comment_122666688

Watch your mouth. I'm trying to understand the situation, you offer me to switch to online shopping. Who of us is a troll now??

P.S. If you have difficulty to understand this is not about money. This is about trust, don't bother replying. thanks.

crybaby

It’s good you spoke up, but how often it happens to people who don’t check their receipts.

GalwayBmw

https://www.boards.ie/discussion/comment/122666799#Comment_122666799

the trick is to understand if the person does it before charging them. lol. poor people working for peanuts serving the needs of old alcoholics like myself, surely they deserve a bit of an extra compensation every now and then. 2-3 Euro isn't the money which make people poor or rich, but being combined it can do a real miracle.

JVince

https://www.boards.ie/discussion/comment/122666688#Comment_122666688

That's an often stated phrase and not overly true

There are substantial costs for running an online store compared to a physical store. Whilst it is lower, it's not substantially lower.

Higher marketing costs, packaging costs, delivery costs, software costs, additional staff costs.

The only savings are in retail rents and associated costs.

Jim_Hodge

https://www.boards.ie/discussion/comment/122667547#Comment_122667547

That still doesn't change the fact that, as stated (in this case wines), are quite often cheaper online than from the same seller's physical stores.

Dial Hard

https://www.boards.ie/discussion/comment/122666965#Comment_122666965

Perhaps you'd get a bit more sympathy if you stopped speaking in tongues. Just a suggestion.

Lewis_Benson

Did the manager explain what happened?

IIs it possible the staff member accidently scanned a bottle twice?

Or that the price was simply set incorrectly in their POS system?

What did the receipt show?

watchclocker

Is that the shop in the Beacon? I was in that shop recently and offered a receipt without asking for one and the staff were all very nice

witchgirl26

OP - a lot of places will have the price cheaper on the website than in a physical store. That is their right & is not a scam as long as it is advertised as such.

In terms of a "scam" in the shop. If the receipt matched the amount you paid (& not the amount you expected to pay), then it's not the staff scamming at all. Because the receipt is matching what was scanned in. Likely it's that the system hadn't been properly updated to reflect an offer or a change in price on the items. It's annoying but it does happen. And is an accident. The company is not making loads extra off €2.50 extra on bottles of wine. And an employee isn't getting anything if it's what the system is showing. The only way this could be an employee scam is if the receipt matched the expected amount & not what you actually paid.

Not everything is a scam, some are genuine errors. And if they're working off an older software on their tills, it could be that it's not updating as quick as it should. The only consumer issue you would have here is if they refused to honour the price indicated on the shelf & refused to issue a refund. Then yes, it's a problem.

8mv

When I worked in Superquinn many years ago, we had one employee whose only job was to scan items with her PDA and check that the price that came up was the same as the price displayed on the shelf. Even with that, there would be the occasional mis-match, which would be corrected immediately. It's not a deliberate scam - it never is.

WildCardDoW

Not a scam, just lazy staff not updating shelf prices.

Online price v retail price being different also isn't a scam.

whippet

There ain't no scam going on here - just a labelling mistake on the shelf.

OP - if you really think the shop assistant on the till is pocketing the difference you have no real understanding how modern tills, barcodes and POS systems work. There is probably zero chance that the person at the till has any ability to change the pricing that comes up when they scan the barcode - this would be all done centrally in O'Brien's HQ some where. A store manager might be able to amend some pricing.

Regardless - whatever the till scans it in as is what needs to be cashed up at the end of the shift - so the worker isn't skimming off the top.

Just relax and shop elsewhere if you really have an issue

GalwayBmw

https://www.boards.ie/discussion/comment/122697998#Comment_122697998

It was the store manager who overcharged me. The till price was higher comparing to both the shelf and the online ones. There's just one place you can get good quality sangiovese where I live and it's O'B. We aren't going to go anywhere else, but this time we just make sure the phone camera is on. If it repeats it surely is a scam.

witchgirl26

https://www.boards.ie/discussion/comment/122699383#Comment_122699383

It's not a scam!!! If the price that was on the receipt is the same as what you paid, no one is scamming you. It's incorrect scanning prices which probably just means that either the shelf sticker or the system hasn't updated to reflect the other. If it was a scam, they wouldn't have shelf prices up so you wouldn't be able to query it. The manager isn't scamming you because the receipt & what you handed over matching means they get literally nothing out of you. And as has been said, the online price does not have to match the prices in store at all. Please stop calling this a scam. It was a mistake which they rectified when pointed out to them. Why would you record them? What will that show? Literally nothing. Also there's CCTV so if there really was a scam, the business could check that but again what are you expecting it to show?

Buddy Bubs

was the wine nice?

Jim_Hodge

https://www.boards.ie/discussion/comment/122700391#Comment_122700391

At those prices it would want to be.

GalwayBmw

https://www.boards.ie/discussion/comment/122700336#Comment_122700336

the price on the receipt was was higher than the displayed price. this is a scum (in a situation when you have no trust). refusing to update the displayed price after it's been pointed out as a mismatch is defo a scam.

GalwayBmw

https://www.boards.ie/discussion/comment/122700391#Comment_122700391

I drink sangioveses of all kinds for many years, yes it is good for me. Amarone (or maybe even Tignanello, who knows) one a good day, or just a bottle of descent valpolicella is a great treat. Yeah, I like it.

witchgirl26

https://www.boards.ie/discussion/comment/122700764#Comment_122700764

It's not a scam at all. They aren't trying to scam you. It was a mismatch between shelf label & the system which, when you noted it to them, they corrected. It's only a scam if someone benefits which no one did as you knew the price per the shelf label & asked about it. Who said they refused to update the displayed price? They don't have to update it there & then to appease a customer. They can either update the display price to match the system or the system to match the display. Neither of which do they have to inform a customer of.

If the manager had benefited somehow by skimming off the top, that's a scam. If the company hadn't honoured the shelf label, that's a scam. What you witnessed was a mistake. Are those not allowed anymore?