Help me to keep the trust

GalwayBmw

I've been to O'Brien's Sandyford liquors just today - after being charged an extra ~10 Eur for 4 bottle of wine comparing to the aisle prices - so I asked the manager how come? He replied to me saying it's a genuine mistake refund to follow no question. All's fine unless it'd be a second encounter within a month. Is this how the people make extra money? This is very annoying, not too many people check their receipts (specially elderly ones) I had a feeling that the guy at the till had a micro stroke when I asked for the receipt - as least his eyes showed that. Selling is always a scum in a good way, but should it go to that extent??

batman75

https://www.boards.ie/discussion/2058370907/help-me-to-keep-the-trust

I'm struggling to follow your post. If you clarify I'm happy to answer. I work in retail.

Atlantic Dawn

Did he scan the barcodes when totalling up the bill or manually enter the prices on the till?

GalwayBmw

https://www.boards.ie/discussion/comment/122661403#Comment_122661403

Should people accept the mismatch between the price displayed in the aisle and the money actually charged from the card? This looks like a scam to me. Not sure if I can be more clear on this.

GalwayBmw

https://www.boards.ie/discussion/comment/122661406#Comment_122661406

He just charged me an extra 10 euro I asked for the receipt to ensure it wasn't my mistake then I went back to the aisle and call the manager. Exactly the same as it was 3 weeks ago. I know it sounds stupid to come over after the first encounter, but I have my consumer rights don't I. After all there aren't many places to get a good wine in Sandyford unfortunately.

The staff in Sandyford's Obrien's was always a bit weird - after my fav wine was discontinued they offered me a "black" deal for getting 6/12 bottles of it right at the till. Very weird.

dubrov

https://www.boards.ie/discussion/comment/122661412#Comment_122661412

Plenty of people check their receipts.

Unless the emplyee didn't scan it, for it to be a scam, management and the employees would have to be in on it.

Certainly not worth the effort given what O'Briens charge

Allinall

https://www.boards.ie/discussion/comment/122661425#Comment_122661425

Your main right is to not shop there.

That’s what I’d be doing.

GalwayBmw

https://www.boards.ie/discussion/comment/122661431#Comment_122661431

I'd love to. But I've no choice. Dunnes isn't up to scratch re wines unfortunatelly…

Atlantic Dawn

Maybe ask before he totals up can you get a receipt with it, that should steer him with the correct pricing. He could be skimming off the top and entering the correct amount in the till and taking an extra amount on top for himself.

GalwayBmw

https://www.boards.ie/discussion/comment/122661468#Comment_122661468

Not sure, but I used to have trust to the large trading companies. I had a hard budget of 100Eur, so I picked 4 bottles to fit it. When I heard 100++ I knew that something is wrong. Very pity to see places like O'Brien's turning into Asian bazars. No disrespect to the latter, but it'd be a different type of game altogether.

Jim_Hodge

https://www.boards.ie/discussion/comment/122661482#Comment_122661482

You lost me there…

GalwayBmw

https://www.boards.ie/discussion/comment/122661493#Comment_122661493

Nice one, Jim!!! keep it coming!!

Jim_Hodge

https://www.boards.ie/discussion/comment/122661511#Comment_122661511

I genuinely couldn't make out what you meant in that post. As has been said you only have one consumer right here and it's to shop elsewhere.

GalwayBmw

https://www.boards.ie/discussion/comment/122661540#Comment_122661540

So you offer me to go to D3 from D18 just because of some smart arses scammed me, have I got it right?

Jim_Hodge

https://www.boards.ie/discussion/comment/122661560#Comment_122661560

Jeez, pull in the horns. I didn't scam you. I didn't applaud them for scamming you. Did you let rip at them for scamming you? Did you ask the manager how come it has happened to you, in his store, twice in three weeks if it was a genuine mistake? What did he say?

What exactly are you asking here, then?

GalwayBmw

https://www.boards.ie/discussion/comment/122661585#Comment_122661585

Did I blame you did you read my post at all? This looks very much like scam, I've never seen it before. A small amount on top of the displayed price which is only caught if/when you check the totals. Of course this could be a genuine mistake, but I have a gut feeling that it wasn't based on the seller's reaction. Ireland, where do you go to?? That was a rhetorical one no need to answer.

batman75

From the retailer's perpsective you bring an item to the counter. The assistant scans it. At that point if the price is wrong then they have to inform you. At that point they are not obligated to charge the price either on the item or the shelf. Once they take your money and issue a receipt you are entitled to get the item for the displayed price.

irishneo

Mate, there's no scam.

its just put out in the wrong place and the label or sign wasn't changed.

not everything is a scam or conspiracy.

if it bothers you that much call the CCPC.

if they are wrong they get a big fine.

LambshankRedemption

https://www.boards.ie/discussion/comment/122661482#Comment_122661482

You are claiming they over charged you by 10 euros on a budget of 100 euros?

To put that into context, they charged you 27.50 on a bottle that should have been 25 euros.

Clearly this is a sophisticated scam.

GalwayBmw

https://www.boards.ie/discussion/comment/122665397#Comment_122665397

I don't know, not to disrespect your opinion but I don't see any sophistication here - if it's a scum, it's rather a basic one, which is based on assumption that 2-3 Eur is a small enough amount to go unnoticed, just pick the right person and the right volume, don't use it for single bottle purchases. I bought 4 bottles of 2 types, each bottle was overcharged - one by ~1.5EUR each and another by 3.5EUR each.

I was as pissed off as it gets. Their "No need to worry we will refund you" just drove me nuts. But then I thought - how do I know for sure if it was a scum? Can I totally rule out the possibility of a genuine "back office" mistake? I probably can't. The whole place started to look dodgy - they try pushing they own "products" as an alternative to genuine ones when you ask for advise. For instance they sold me a 40eur+ pinot noir bottle of their own produce, which was watery and smelt spirit. Maybe that combined lead to my overall reaction.

LambshankRedemption

Have you thought about getting your wine delivered if you don't want to venture further than that one off license?

GalwayBmw

https://www.boards.ie/discussion/comment/122666480#Comment_122666480

Just checked the online price - believe it or not it's 21.95, I paid 25 Eur. So this must be scum! This basically means that they couldn't increase the price to match what they charged me (contrary to what they said) - as that'd probably raise questions from their management. So I was likely scammed.

GalwayBmw

https://www.boards.ie/discussion/comment/122666480#Comment_122666480

Just to get over the potential scam? I do things the way it suits me. Or you're just trolling me? 😀

LambshankRedemption

https://www.boards.ie/discussion/comment/122666642#Comment_122666642

The online price is always cheaper because it costs a lot less to run a warehouse than a bricks and mortar shop. I thought everyone knew that.

Just to get over the potential scam? I do things the way it suits me. Or you're just trolling me? 

Jesus H Christ. You are pissing and moaning about being scammed out of 1 euro 50 on a 25 euro bottle of wine and you call me the troll?

Deub

Was the receipt showing the amount you paid?

GalwayBmw

https://www.boards.ie/discussion/comment/122666725#Comment_122666725

Of course it was.

GalwayBmw

https://www.boards.ie/discussion/comment/122666729#Comment_122666729

I don't want to continue this. Just if you read about scam in sandyford obriens once more - then it must be scum. Otherwise - a genuine mistake. Mods please drop the topic.

GalwayBmw

https://www.boards.ie/discussion/comment/122666688#Comment_122666688

Watch your mouth. I'm trying to understand the situation, you offer me to switch to online shopping. Who of us is a troll now??

P.S. If you have difficulty to understand this is not about money. This is about trust, don't bother replying. thanks.

crybaby

It’s good you spoke up, but how often it happens to people who don’t check their receipts.

GalwayBmw

https://www.boards.ie/discussion/comment/122666799#Comment_122666799

the trick is to understand if the person does it before charging them. lol. poor people working for peanuts serving the needs of old alcoholics like myself, surely they deserve a bit of an extra compensation every now and then. 2-3 Euro isn't the money which make people poor or rich, but being combined it can do a real miracle.

JVince

https://www.boards.ie/discussion/comment/122666688#Comment_122666688

That's an often stated phrase and not overly true

There are substantial costs for running an online store compared to a physical store. Whilst it is lower, it's not substantially lower.

Higher marketing costs, packaging costs, delivery costs, software costs, additional staff costs.

The only savings are in retail rents and associated costs.