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Ticketmaster and dynamic pricing

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Comments

  • Registered Users, Registered Users 2 Posts: 13,585 ✭✭✭✭Exclamation Marc


    Yep, Seatwave. The new ticketing law made it no longer viable to run (for them).



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    yeah that’s a fair point, but the uniqueness and extreme irritating nature of it , it looks possible that it will be stopped in future. As I think you said it won’t alter overall prices or anything for something that’s in demand but it will be a lot more transparent and if you see yourself in a big queue number at least you can say ah they’ll probably be the mad dear ones, I’ll duck out.



  • Registered Users, Registered Users 2 Posts: 13,585 ✭✭✭✭Exclamation Marc


    Fully agree. The sales process doesn't bother me much at all. But the queuing for hours seems so needless and a waste of people's time. They need a better infrastructure for handling more users at a time and get people through the queue quicker.



  • Registered Users, Registered Users 2 Posts: 6,243 ✭✭✭Zardoz


    Seatwave closed in 2018, 3 years before the Irish legislation was introduced.



  • Registered Users, Registered Users 2 Posts: 225 ✭✭mazza


    The CCPC investigated Ticketmaster in late 2021…and here we are today.

    https://www.ccpc.ie/business/enforcement/civil-competition-enforcement/civil-court-cases/ccpc-publishes-report-on-ticketing-investigation/

    The report is well worth a read into how the industry works behind the scenes.



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  • Registered Users, Registered Users 2 Posts: 64 ✭✭mcdonut


    There was a parliamentary question regarding this subject in February.

    As I see it the law doesn't properly protect consumers. If your exercised by the issue of platinum tickets and dynamic pricing, I'd suggest contacting local representatives and lobby for the law to be changed.

    https://www.kildarestreet.com/wrans/?id=2024-02-27a.479&s=Dynamic+pricing+models#g480.q



  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    It doesn't change the fact that you have no idea what options you will actually get when you get to the top of the queue untill you get there. All you know is the range you might get, you'll still have to make a decision.

    There's obviously enough people out there for an event like this who are willing to pay four or five hundred euro for a ticket and if the artists wants to they will take advantage of this, no matter the pricing details.



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    It changes the fact that you know the range of options. It is 100% better than not knowing before a lengthy queue. Course you still have to make a decision lol.



  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    But all you will know is the possible list of options. You won't know what options are available to you until they are available to you, at which point it will be very clear what is available to you. What I am saying is they should publish the price ranges but for a gig like this it doesn't make a blind bit of difference to the issues of not enough tickets for demand or indeed the cost of the tickets.



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    ah you don’t get it. It is a small difference but an important one.



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  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    Literally a first world problem. Go back twenty years and see how painful actual queueing is.

    I amnt a complete tech head but I know that for something like the situation you had Saturday and the amount of moving parts, it's not as straightforward to scale to the levels you are looking for.



  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    It's not really when you see 6 days later people snapping up tickets at 400 and 500(probably one of the worst seats in the place) euro when they are fully informed and have had plenty time to consider their options(buy or don't buy) the length of queue, time to purchase etc make no odds. There are just people willing to do that.



  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    In this instance it wouldn't have made a blind bit of difference. Gig would have sold out same as, and people would have been complaining anyway of the high prices.

    People need to stop paying these prices. Only way to change things.



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    what are you saying like, I know people loads that baulked at the 400 standing, if they’d have known the range they could have taken into account right im 40k in a queue no way am I getting original face value ill duck out and won’t waste Saturday. You just seem intent on defending a practice that is not seen in any other retail sale in history apart from other dynamic priced gigs.



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    Jesus Christ , it would have made a difference to plenty of people , how can you not understand that.



  • Registered Users, Registered Users 2 Posts: 19,347 ✭✭✭✭kippy


    Were people naive enough to think that all tickets were priced at 89.50?

    Look, I can't see how it would have made any difference to the end result.

    Ticket prices seem to have been 90, 120, 156, 170, 210, 415, 500 and possible a few in the middle of those. Even the "demand pricing" points seemed to be in an around there.

    Do you think that information would have made any difference to how people approaced the sale? It was common knowledge that the starting point was 90 odd euro.

    I am not saying they were right in not publishing the figures - they should be made publish them - my point is for a gig that was ridiculously oversubscribed and where people are still paying 400-500 euros it wouldn't have made a blind bit of difference.



  • Registered Users, Registered Users 2 Posts: 1,592 ✭✭✭forumdedum


    That's the one. I was delighted to see the end of them. Awful crowd



  • Registered Users, Registered Users 2 Posts: 965 ✭✭✭ledwithhedwith


    You are arguing something completely different. Enjoy your weekend.



  • Registered Users, Registered Users 2 Posts: 13,868 ✭✭✭✭dulpit


    If tickets were sold on the basis that x were €85, x were €110, x were €250 and so on and that was flagged in advance it would have allowed the consumer to know, in advance, what the ranges were, what the likelihood of getting a ticket in a particular range was and decide, in advance, what range they were happy with.

    Not knowing, having a massive queue which crawled and then getting presented with an expensive ticket with 6 or 7 minutes to decide is a massive pressure tactic. Yes, the tickets sold. Yes, they would have sold regardless. But the consumer is not being protected here, and they should be.



  • Registered Users, Registered Users 2 Posts: 13,585 ✭✭✭✭Exclamation Marc


    Jeez…hostile much? Was just pointing out it was a pain in the ass. Chill out a bit.



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  • Registered Users, Registered Users 2 Posts: 13,585 ✭✭✭✭Exclamation Marc


    Yes that's true but it did closed down as the bill was introduced to the Dail (which was in 2018).



  • Registered Users, Registered Users 2 Posts: 1,046 ✭✭✭SchrodingersCat


    What if the tickets are the same price from all vendors? €250 € 400 and 500 for example? This would be defined by the artist. Granted there might be fee differences to the artist and the consumer.

    If there was more than the one company, Ticketmaster, selling the tickets, there would be more competition between them to provide lower prices and a better service to customers. If a company develops a bad name for its service or high service costs, i.e. Ticketmaster, customers would be more likely to go to one of the others for their purchases. If a company brought in dynamic pricing and the other didnt, I know which company I would be going to.

    There is no way that Ticketmaster could not have announced the prices or a more accurate list of their prices before the gig. Customers would have a better idea of what they would have to pay before sitting through the indefinite queuing. They could decide then if it was worth their while or not and not waste their time. As an example, it was done for the Garth Brooks gig in 2022.

    image.png

    Even with standard tiered pricing, where the prices are published prior to going on sale, the customer doesn't know what they will be presented with until they get to the top of the queue -you get this -right?

    Patronising much? -Don't attack the poster if you cant attack the post.



  • Registered Users, Registered Users 2 Posts: 6,243 ✭✭✭Zardoz


    Just a coincidence, the bill had nothing to do with them closing.

    Seatwave operated across Europe, and its sister site GetMeIn was Uk based.

    Decisions by Irish politicans had about as much effect as a fly on an elephants back.



  • Registered Users, Registered Users 2 Posts: 13,585 ✭✭✭✭Exclamation Marc


    Fair point! Didn't think about the non-Irish side of it.



  • Registered Users, Registered Users 2 Posts: 1,598 ✭✭✭Jaffa3000


    Tickets were provided by another company is the UK, don’t change anything. That other company (SeeTickets/Gigs and Tours) provides a (imo) much more frustrating experience than Ticketmaster



  • Registered Users, Registered Users 2 Posts: 21,264 ✭✭✭✭Water John


    Well the high paying fans get the usual regard from Liam:

    https://www.joe.ie/entertainment/liam-gallagher-tells-oasis-fans-complaining-about-ticket-prices-to-shut-up-816993



  • Registered Users, Registered Users 2 Posts: 6,207 ✭✭✭Fanirish


    yeah uk and ireland have invitation to treat as basis for purchase laws I.E the price on shelves can be wrong and you’ve no right to the advertised price on the shelf, it’s only price once on the checkout Till that matters. As TM clearly state the price on the checkout screen I don’t see how either Irish or uk authorities will find wrong doing on that aspect.



  • Registered Users, Registered Users 2 Posts: 6,207 ✭✭✭Fanirish


    to be repeated for the millionth time, ticketmaster have no involvement in the ticket prices. Competition to ticketmaster would have zero impact on ticket prices

    There is the case here that venues themselves knock a quid or two off the ticket fee from what TM charge. That’s about height of reduction.

    If another ticketing company sets up tomorrow and negotiates an allotment of oasis tickets the price they charge will be the exact same as TM. The promoter/artist isn’t going to give discounted tickets to new ticket company over TM.
    this was a revenue maximisation exercise by oasis, truthfully they could have reduced the flat pricing allocation an throw thousands more on vip or dynamic and made a few million more for Croker.



  • Registered Users, Registered Users 2 Posts: 1,272 ✭✭✭crl84


    There's also several other ticketing companies operating here and in other jurisdictions.

    Artists/promoters overwhelmingly choose to go with Ticketmaster, as despite whinging about the occasional huge gig from people who have zero clue about the process, Ticketmaster does a perfectly good job for the thousands of events it sells tickets for in Ireland every year, on behalf of their customer: the promoters of those events. Those customers are perfectly happy with the service they get.

    And for the people buying tickets, Ticketmaster works exactly as it should for the dozens of events being held every single day. People who think TM deliver a "bad service" have clearly never had to regularly deal with SeeTickets, AXS or Dice.



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  • Registered Users, Registered Users 2 Posts: 6,207 ✭✭✭Fanirish


    now ticketmaster is a monopoly here and has achieved it through practices the competition authority and equivalent bodies across the world have deemed un competitive such as long term venue/promoter exclusivity deals.
    ticketmaster pays healthy rebates to promoters, venues and artists for using them.
    honestly out of all aspects of live nation monopoly ticketmaster is probably the least objectionable part. They charge fees and sell tickets.
    every year there will be issues about their service when you have a Taylor or oasis show as any system probably couldn’t handle such sales. You now have artist management developing ways and means to deal with such crazy situations and none will figure out a good and fair way when you have demand that 5x -10x the venue capacity.



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