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Revolut Megathread.

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Comments

  • Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭optiplexgx270


    I don't see any mention of the interest rates mentioned above in the terms and it's 1800 every 35 days and cashback is capped at 10€ a month.

    Also it's not open to all accounts it's on invitation only.

    Who is eligible for this Promotion?

    To participate in this Promotion, you must meet the following “Eligibility Criteria”:

    you must have received an Invitation Email directly from us and/or communications within the app inviting you to participate in this Promotion. These communications are sent out randomly;

    https://www.revolut.com/en-IE/legal/boosts-offer-existing-customers/



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    I notice it says you must not have topped up your account by 1800 or more in the 30 days before so that’s me out of an invite. Good rates for those who do get it though



  • Registered Users, Registered Users 2 Posts: 1,099 ✭✭✭feargantae


    Interesting. I wonder is this selectively enforced as I topped up ~€2.5k last month and I'm eligible for this promotion.

    (you can check if you tap the barchart icon in the top right of the homescreen)



  • Registered Users, Registered Users 2 Posts: 1,099 ✭✭✭feargantae


    I've added the €1,800 to my account and Boost seems to be working grand. I wonder does it combine with the fantastic (/s) 0.1% cashback as a Metal customer to get 1.1%!

    Reminds me of the old KBC days where you could essentially recycle the same money with lodgements/withdrawals and over and over to avail of the €2,500 free fees!



  • Registered Users, Registered Users 2 Posts: 5,172 ✭✭✭wassie


    Stories like this are why I'll never rely solely on a neo-bank. When the sh!t hits the fan, you can't contact anyone.

    As frustrating and as backward as our native banks are, at least you can talk to a human (even if it is torturous in doing so).



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  • Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭optiplexgx270


    Load of waffle in media as per usual casting a shadow on neo banking.

    I went into AIB with an issue and the staff were no better than not having them there at all and the end result was leaving it unresolved. I believe PTSB just direct you to the tele support also so no better there either.

    I'm not sure why people have this psychological idea that a person makes a difference.

    In the article linked it is your responsibility to secure your account and that includes your phone and what apps you install to allow people gain access to your device and information.

    Being careful of the source of your device if bought second hand and always using a credible repair shop.



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    any time I had to go to bank of Ireland, and it was only to sort out a mortgage with a different bank, you’d go to the counter and they’d point you to a pc or phone - they had zero interest in dealing with you person to person even though the things I wanted it was stated I could only do in branch. If people think a branch is going to be any better I think they’re delusional



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    You could still speak to a human being on the phone. The service provided by traditional banks with regards support is far better than Revolut. If people think Revolut support is on par with traditional banks, I think they're delusional.



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    to be honest I have to disagree, be kept on hold for ages as opposed to a chat that I can return to at my convenience and any issues I have had which have been minor have been resolved very quickly. Would rate Revolut support far better but I prioritise my time over getting to speak to someone on a phone



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    I have to disagree, I've never been kept on hold for ages and the issue gets solved immediately. I prefer that to randomly getting an update at some point in time in the future. There are countless examples online of Revolut support simply not working and never getting a response. Peoples accounts being closed for weeks with no update. I've never heard of that with a traditional bank.



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  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    it happens with traditional banks - I have a friend who works in fraud, the press are just not as manic to report it, or people think that because they talk to someone on the phone they’re getting somewhere.

    I’ve wasted hours with bank of Ireland travelling to a a branch only to be passed along somewhere else and then somewhere else and then having to pay fees for that. But people are happy to keep the bar low with what they accept from bank just so they can go to a building and receive poor customer service



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    Thats a single data point. Its all anecdotal. I find the customer service of Open24 excellent. I find the customer service of Revolut awful (as do countless other examples online). Its nothing to do with media reporting.

    We're simply not going to agree.



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    no probably not, as I said I value my time and convenience and have yet to have any issue or have anyone within my circle of friends complain. There is plenty to counteract all of these online horror stories - which can usually be traced back to someone making a silly mistake that would also happen with a traditional bank



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    I value my time and convenience. Thats why I prefer Open24.



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    well I’m glad you seem to have experienced the exception to the rule with open 24, a quick google will show the amount of complaints and I did look into it when considering between ptsb and another bank for the mortgage and moving accounts



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    well I'm glad you seem to have experienced the exception to the rule with Revolut support, a quick google will show the amount of complaints.

    Easy to do isn't it?



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    well I always say research is important and I’ve had large amounts deposited to Revolut and before this I did google (yes very easy) then and reading such reviews I quickly learnt that as long as you can provide proof of sources of income and you’re not doing anything dodgy no problem. I had 35k frozen for all of 20 mins after I uploaded the solicitor documents they were released. Simple and yes I would recommend Google and some comprehensive thought and analysis



  • Registered Users, Registered Users 2 Posts: 15,508 ✭✭✭✭dulpit


    I'm in same boat. Use Revolut and ptsb. Nearly all my day to day is Revolut, but salary goes into ptsb. I don't often need to liaise with customer support for either, but open24 phone support is good and usually quite quick. Revolut is a disaster. It's slow, scripted answers that don't address the full query, stuff like that. Get what you pay for I guess.



  • Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭optiplexgx270


    It's simple we can all agree that revolut are just better with no competition by legacy banks even with their abysmal support - end of discussion.

    If you want a shoulder to cry on n26 has phone support 7 days a week for the paid plans. Bunq have a sos line also.



  • Moderators, Business & Finance Moderators Posts: 7,330 Mod ✭✭✭✭Sheep Shagger


    This could happen with a legacy bank too though?



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  • Moderators, Business & Finance Moderators Posts: 7,330 Mod ✭✭✭✭Sheep Shagger


    Heard the Chairman of Revolut speak at a recent conference in Dublin. some of the stuff he said won't be news to some.

    1. Ireland is one of their most successful markets in Europe in terms of market penetratation. Based on customer count only, they are as big as AIB or BOI.

    2. He acknowledged the customer service can been delayed/poor but given their customer numbers AI/bots is the only way they can economically service those on free account plans.

    3. Target in Ireland is to get more people using Revolut as their main bank with their salary mandated.

    4. Even though they have a high customer number here, the average Revolut balance is only €600

    5. They want to ramp up savings account options here.

    6. They spend more than their legacy Irish banks on AI around fraud prevention.



  • Registered Users, Registered Users 2 Posts: 11,533 ✭✭✭✭Collie D


    Have been asked to verify funds. Was given a specific amount to validate. Salary the bulk of it, savings make up another chunk (just completed a house purchase and Revolut is now my main bank so had to transfer via Revolut) but still a few thousand short of Revolut’s “target” - a lot of small transfers for various things from other people making up the balance - do I need to validate all of these?

    Will start the validation process tomorrow and find out soon enough either way - just looking for an idea of what to expect.



  • Moderators, Business & Finance Moderators Posts: 11,174 Mod ✭✭✭✭Jim2007


    Yep this is a standard MLA type request and the usual outcome if you fail to do so is that your accounts will frozen and you ultimate you will be reported as a suspected money launderer. And that is a place you do not want to be in.

    There is no reason why you should not be able to account for every in flow in your account. Telling a bank that you have no idea where the flows came from and their purpose is a big red flag for a bank, because a bank and it's employees can be found to be colluding in money laundering if they knowingly failed to react.



  • Registered Users, Registered Users 2 Posts: 11,533 ✭✭✭✭Collie D


    Yeah, I get all that - just hoping I don’t have to individually explain to a bot the couple of hundred tenner transfers for football thing I organise or the repayments for concert/match tickets, etc.

    Thanks for the response



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    I was similar to you as well and was falling short but I provided p60 and my final expenses claim that showed year to date and my mortgage document to explain large drawdowns. I was told if they required anything further they would be in touch and my account was never restricted during this time


    form what I saw online no one’s account get a restricted whilst your documents are being reviewed and the worst case scenario is that they inform you that they are closing your account and give you a period to withdraw funds. Only time I saw a account getting restricted is when they didn’t provide any documents



  • Moderators, Business & Finance Moderators Posts: 11,174 Mod ✭✭✭✭Jim2007


    Well it this is going to be your primary banking account, once you have sorted this out, then perhaps move all of that stuff to a paypal account or something similar.



  • Registered Users, Registered Users 2 Posts: 11,533 ✭✭✭✭Collie D


    All sorted. Uploaded the payslip and savings accounts which left me a few grand short of the amount they queried but message about two hours later to say all good



  • Registered Users, Registered Users 2 Posts: 971 ✭✭✭crinkley


    yeah it’s painless and easy. I remember years ago my parents being asked for proof of funds from aib. All had to be photocopied and brought into branch and took ages



  • Registered Users, Registered Users 2 Posts: 7,984 ✭✭✭bren2001


    it’s online with open24 as well, you don’t have to go to the branch. Difference is, you have the option of going to the branch if you want….

    Comparing something in 2024 to something “years ago” in a traditional bank is **** pointless.



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  • Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭optiplexgx270


    Being forced into a branch to do legacy banking really sucks. NEEDING to go into a branch to move > 10k in one go with AIB is a pain that must be endured every now and then and spending 10 days doing it online is a joke and just not feasible.



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