Shop refuses to replace

If they're dragging their feet on the matter (ie, not being reasonable with the repair/replace options), I'd just be asking them the address where they'd like legal correspondence sent to, and who it should be addressed to. Then it's a matter of pursuing it through the small claims court, for the small fee (€15 or so). I wasn't aware the customer could decide the order, maybe its been changed, but I doubt it? A repair will be fine, but if they can't do it within a short enough time, and they're sitting on stock, I'd be a bit more assertive with them.

Interesting. The shop might argue the case under 23.2b though, so it's likely they'll still have control over the matter. Personally I wouldn't mind as long as it's repaired according to manufacturer specs.

Definitely 23.2b comes into play here, ie you won’t get a refund for a telly if it’s just a fuse will fix it.

I’ve worked in retail and sold various types of tools/machinery for years, and in a few cases we’ve got solicitors letters from customers and our solicitor has never being worried about them tbh,

ive rarely replaced a machine/tool I could have fixed, odd time might have to, if I couldn’t get parts etc. But it’d be a rarity and the fella who starts shouting about consumer rights and solicitors letter is the last to get a machine replacement especially if I know I’m on the right side of the legislation

Sorry should have wrote replacement not refund,

my experience is both pre and post November 2022!

what would you consider a reasonable amount of time?

You do have the right to choose. The retailer also has the right to choose under certain scenarios, as outlined above. No one here is going to be able to confirm whether one of those scenarios apply to this case.

However, even if it is established that you do have the right to choose, what are you going to do? Establishing that right is going to take much longer than three weeks. You've already stated that a repair is acceptable, just it's taking 11 days too long. If the repair has already been provided (or is imminent) by the time the case comes up (very likely), the courts aren't going to do anything

you are correct SCC doesn’t require solicitors but the value has to be less than 2k

i would suggest between 10-15 working days. Is a reasonable amount of time, and possibly longer depending upon circumstances. Usually tho electronic retailers are good to replace rather than repair if possible.

going the SCC route will probably take a least a week but likely longer if the retailer defends it, and if the court rules in the retailers favour which they probably will imo you’ll be back to square one.