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Shop refuses to replace

Alerium · 2024-01-07 10:05:48

Hello I bought a TV 11 months ago which has suddenly stopped working. I had the receipt and brought it into the shop where I bought it to be repaired but they said it would take 3 weeks so I told them if they can’t fix it within 10 days, I would be requesting a replacement. As per new Consumer rights since Nov 2022, I am…

Answers

#62 08-01-2024 02:39PM

ThreeGreens

Registered Users, Registered Users 2 Posts: 340 ✭✭

Join Date: July 2019

Posts: 331

One issue here is that by the time that SCC hearing is held, the consumer is likely to have their TV back in full working order.

The judge it likely to take that into account, and is likely to decide that the issue has been resolved and nothing more needs to be done, even if the retailer should have replaced it at the time.

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#63 19-02-2024 11:52PM

windermere was warned for this.
This content has been removed.

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