Revolut Megathread.

Have the virtual card added to my apple wallet.

Funny, I had issues topping up my revolut with my credit card (PTSB Visa), but it did work when I used the same CC via Google Pay.

When you close your BOI account they should send you a letter stating you have paid your government duty and closed the account, you can give that to Revolut who then shouldn't charge you the fees. I've to do the same.

If you go to your last payment to your cc, you can select send again, or something like that, it will have the credit card reference number auto entered as the reference and you can then change the amount you want to pay.

Can anyone offer advice?

My wife is getting asked for more & more detailed financial documentation from Revolut. I have never experienced this level of documentation demands in the many accounts we have opened with other institutions over the last decade.

She's had Revolut for 5+ years. All fine. PAYE worker. Nothing out of the ordinary.

• Mid-Mar'23: Revolut must have asked for some documents & we sent them whatever they wanted. They then said "Thanks for verifying your income. We've finished reviewing your submission and everything is in order!"
• Then sometime over the summer they "contacted you asking you to send us some up-to-date information". My wife isn't the most responsive on financial matters... she ignored it 🙄
• Sep'23: they restricted her a/c, and asked for any 2 of the following:
  • 2 recent consecutive payslips showing ER name, EE name, period, and amounts
  • Recent bank statement confirming receipt of salary
  • Work contract dated & signed by ER & EE, stating duration of employment, salary &/or additional benefits
• 6-Dec'23: again my missus is not the most responsive for financial matters... sort of falls to me to handle on her behalf.
  • I sent the payslips & bank statement. I chose Sept docs as that was our most recent joint current account statement.
• 7-Dec'23: Revolut came back and asked now for:
  • Recent one full month payslip (with details as above)
  • Latest Tax Return Statement or Tax Declaration
  • Letter from your employer confirming your salary
  • Work contract (with details as above)

That strikes me as excessively intrusive.

Again... we've had nothing like this experience with any other financial institute. No even remotely in the same ballpark.

What are my wife's options?

Is there any value in complaining to the Financial Regulator??

Any advice appreciated.

I am having the exact same issue with Bank Of Ireland. Not thinking of switching to Revolut as my main credit card (yet), but interested to see others have the same problem. BOI service for issues like this is just awful. The (several) individual agents I've talked to have all been very pleasant to work with and as helpful as they could be, but at the end of the day the problem persists over a week now and their IT department does not seem to be able to get to the bottom of it.

That is correct but the charging date for the Govt. duty is changing to January 1 from 2024 so if you're switching provider at this time of the year, you'd be as well off to close the old account before the end of December and wait until January to open a new CC account. It would save you that red tape.

The old provider will charge you €22.50 (in lieu of April 1-Dec 31 2023) when you close the account, the new provider will charge you €30 (for the calendar year 2024) on January 1, 2025.