Fastway/Parcel Connect

Gwynston · 28-04-2023 04:46PM

Add me to the list of people to be scammed by Fastway 😡

I would usually try to avoid them, but I ordered something from an EU online store which was actually shipped from Spain, via Netherlands and UK before unfortunately ending up with Fastway in Ireland 😫

Surprisingly, their tracking website actually worked and I was able to monitor my parcel making its way to Galway Monday morning, being registered on a local van and heading out for delivery. Well, it never arrived!

The status got updated to "Unable to Attempt" - whatever that means! And later that day it updated again to "Rang - no answer", which is a complete fabrication - I never got any call.

I actually managed to get a helpdesk ticket opened on their website and even got some responses over the course of the week, but they were little more than some central Administrator checking the tracking status themselves and insisting they were going to send it out again. They did send on my phone number to my local depot, but I never got a call.

So we get to the end of week and I update my helpdesk ticket saying I've still not received or heard anything. Then soon after, the status magically gets updated to "On Board with Courier" saying it's out for delivery. And then spookily, 14 seconds later it updates to say:

"Authority to Leave – Your parcel has been delivered. According to your instructions a signature is not required."

I saw no-one come to my house all day. I had a look around the driveway, garden, outside the front wall etc. Can't find anything 😲

This is absolutely scandalous service. MOD: <SNIP> Please read the charter. I can only presume my parcel is lost somewhere. They simply gave up until I contacted them again and then blatantly changed the status to delivered!

I know advice on this thread is to contact the seller as they have a contract with the courier company. But in this case, the seller used a courier network in Spain called Spring GDS and so know nothing about Fastway and their incompetence / dishonesty. And in fact the lies on Fastway's tracking system have propagated right back to the Spring GDS one, so as far as they're concerned (and the seller), my delivery is complete!

So what can I do now? I have no comeback with the seller. Do I need to drive to Fastway's depot and have it out with them?

whiterebel · 28-04-2023 04:56PM

Your contract is with the seller.They paid the courier in Spain to get it delivered. It hasn't happened. Tell them you will do a chargeback if they don't get it sorted out with their courier.

Hotblack Desiato · 30-04-2023 03:37PM

This 100%. It's entirely the seller's responsibility to get the item to you safely and they have failed to do this. Who did or didn't do whatever along the line is no concern of yours, it's entirely the seller's problem.

tom1ie · 08-06-2023 11:24AM

Does anyone have a contact number for fastway couriers?

Im in south dublin.

Their mobile website doesn’t have contact details and their is supposedly some magic contact button on the bottom right of the screen which doesn’t exist.

Explosive_Cornflake · 08-06-2023 11:29AM

It's on the bottom left, works for my on mobile and desktop.

Victor · 08-06-2023 11:32AM

Customer care page: https://www.fastway.ie/customer-care/

Depot finder: https://www.fastway.ie/depot-finder/

---------------------------------------------

Fastway Greenogue (near Rathcoole)

Fastway Dublin - Greenogue

1B, Greenogue Logistics Park, Rathcoole,

Dublin, D24 DH9Y

11:00 AM - 07:00 PM

Mon, Tues, Wed, Thur, Fri

Our new facility in Greenogue boasts Leed Silver green building accreditation, reflecting our commitment to sustainability, which will pave the way for current and future facilities. With a floor area of over 90,000 sq. ft. and using the latest state-of-the-art technology, provides greater efficiency and more operational capacity, to meet ever-increasing operational demands while enhancing the levels of service provided to our clients, and parcel receivers alike.

---------------------------------------------

Fastway Dublin - Swords (between airport and Finglas)

Unit D5, Horizon Logistics Park, Harristown, Swords,

Dublin, K67 K5T8

11:00 AM - 07:00 PM

Mon, Tues, Wed, Thur, Fri

Our local service area includes the greater Dublin region, including (but not limited to) Finglas, Dun Laoghaire, Bray, Dublin City Centre, Stillorgan, Leopardstown, Dublin Airport, Crumlin, Ballymount, and Malahide.

patmahe · 08-06-2023 11:33AM

I can't help but I've been there when looking for a lost package, eventually a neighbour came around with it, they had delivered to wrong address. I was never able to contact them. I did however complain to the company I had ordered from and told them if they continued to use fastway I'd have to reconsider shopping with them again and that I was happy to pay more for an alternative courier. They told me they would talk to their fastway rep and all of a sudden all my parcels handled by them started to turn up. They are still unreliable (a day late here and there) but not as awful as they once were (packages being weeks later or gone to wrong address). No other courier company has ever had a problem finding my house by the way.

Hotblack Desiato · 09-06-2023 10:45PM

https://www.boards.ie/discussion/comment/120693656#Comment_120693656

Contact the seller.

It's up to them to sort out the problems created by their choice of shít courier.

Given that postage costs are usually passed on to the buyer there is no excuse for this crap.

Lime Tree Farm · 14-06-2023 03:11PM

https://www.boards.ie/discussion/comment/120693656#Comment_120693656

I tried the Dublin no, no joy, an automated message.

I have been on to the seller, who inform of a refund when FastWay return the item . I am beginning to think FastWay don't deliver, say they called- no body home, the aim being that you should collect the item yourself from their local depot

Lime Tree Farm · 18-06-2023 05:28PM

Still haven't received delivery. Are sellers obliged to refund my payment if Fastway don't ever deliver. How many days should I wait, from purchase price & delivery charge being debited, before I look for a refund.

Lime Tree Farm · 04-07-2023 11:24AM

The product wasn't delivered, tracking says its been returned to sender over 2 weeks ago. Sender says it hasn't been received yet, so can't refund. What can I do now?, what if it's never returned ?

VG31 · 04-07-2023 05:52PM

https://www.boards.ie/discussion/comment/120803249#Comment_120803249

The seller has to refund you. It's their problem. Request a chargeback with your bank if they still refuse. If you paid with PayPal file a claim with them. I always pay with PayPal where possible as it's much easier and quicker than a chargeback.

Lime Tree Farm · 05-07-2023 09:53AM

https://www.boards.ie/discussion/comment/120805313#Comment_120805313

Thanks for the reply. One thing I did learn fastway have a non existent customer service, same automatic reply every time, even when complaintants write bad reviews on trustpilot.

VG31 · 05-07-2023 01:12PM

https://www.boards.ie/discussion/comment/120807614#Comment_120807614

I wouldn't ever suggest contacting the courier yourself. That's the seller's responsibility. Maybe if it's something irreplaceable it might be worth trying, but otherwise it's not a good idea.

Lime Tree Farm · 05-07-2023 05:47PM

https://www.boards.ie/discussion/comment/120808684#Comment_120808684

Thanks. This is the first time I've had this type of experience with a courier in over 20 years of buying online. I've never had a reason to fault the others.

irishgeo · 07-08-2023 10:51PM

I'm working on a crowd sourced Google sheet that will list out the retailer's that use Fastway.

I have 3 columns so far the Retailer/website name, fastway only or fastway with others.

Anything else people might want to include?

I had have to be careful we are not getting into legal trouble so it's going to pretty tight rein on it.

manna452121 · 08-08-2023 08:42AM

https://www.boards.ie/discussion/comment/120951008#Comment_120951008

Anything from China with Yun Express change to Fastway.

z80CPU · 16-08-2023 07:46PM

https://www.boards.ie/discussion/comment/120807614#Comment_120807614

Like I did

z80CPU · 16-08-2023 07:48PM

https://www.boards.ie/discussion/comment/120803249#Comment_120803249

Is the seller Trade-inn ?

This is the same line that I was given.

What will happen is that your product will end up in some loot crate.

gavanb · 23-08-2023 09:28AM

Does anyone know what's the story with Fastway tracking? Does it ever work? I regularly buy records on Discogs, where sellers have always been trustworthy and reliable. Unfortunately a seller there who I bought from before, who used a perfectly good service (PostNL) last time sent my most recent purchase by SPRING GDS with Fastway their ' deliver partner' in Ireland. So far, not a massive delay but longer than usual for a delivery from Germany. The thing that is slightly worrying to me is that the SPRING tracking last updated on 18th August saying: "INTERNATIONAL TRANSPORTDEPARTURE SOUTHALL, MIDDLESEX". Naturally I expected the next thing to be "arrived in destination country" or something, followed by item's appearance on Fastway tracking site, but five days later, still nothing on Fastway tracking, and their 'help' button says it's not on their system yet. Most likely it just hasn't been scanned yet, but I'm interested to know has anyone else had similar issues? Thnx

whiterebel · 23-08-2023 09:38AM

Fastway's tracking usually only updates when it arrives in Ireland. They don't seem to have access to originating couriers.

gavanb · 25-08-2023 07:47PM

Dunno if I was just very lucky or what but Fastway were 100% efficient with my delivery. As soon the item arrived in Ireland on Wednesday, their tracking updated to say " we have your item at our central hub and it will be delivered in 1-2 working days". Yeah, right, I thought. Then, early on Friday I got an email saying package would be delivered by 6PM. As I had to go out, I left asking them to please leave package at door. Got home at 5ish, there it was( also got an email saying exactly where it had been left. After reading all the bad stuff here about Fastway,I was expecting problems, but I was impressed!

ShayNanigan · 04-09-2023 03:54PM

Got my parcel, which I'm very grateful, although some sort of estimate on roughly what time it would arrive would've been nice. It took me about ten seconds to get to the door by which time the delivery guy was already almost back to his car. So luckily picked up my parcel leaning to my front door but I can't figure out what they meant with "left in a safe place: in mina". Did not find any "minas" anywhere and no idea what that might've meant.

edunne2010 · 05-09-2023 08:42PM

Another company that uses Fastway is TEMU. Disgracefully service.

Plenty of excuses.

Can't find address EIRCODE PROVIDED

PARCEL LOCKERS FULL OR OUT OF SERVICE OOPHOD has no issues. AN POST DELIVERED TO SAME ONE TODAY.

YET RECEIVED PARCEL VIA FASTWAY TOOK 6 DAYS TO GET TO ME.

COURIERS NOT ABLE OR WANTING TO USE OOHPOD .

ANOTHER ONE SAYS THAT HE CANT UNDERSTAND WHY PEOPLE USE OOHPOD. TOLD HIM I AM THE CUSTOMER ITS MY CHOICE.

Sorry for shouting !

edunne2010 · 07-09-2023 06:33PM

https://www.boards.ie/discussion/comment/121074220#Comment_121074220

Had a parcel from Temu, FASTWAY in their wisdom put an notice on the parcel we dont delivery to OOHpod Lockers, Last one coming then I am deleteing my acccount with TEMU, AND BOYCOTTING ANY BUSINESS THAT USES FASTWAY.

irishgeo · 12-09-2023 05:58PM

The fastway spreadsheet is below. I will leave it as edit to everyone for a week or two so people can add it any retailers they know that use Fastway.

Any suggestions please let me know.

https://docs.google.com/spreadsheets/d/12nJO1bmZUpJbhr8uWK_IK_95BIIdWZTWtsO8YnUpdNs/edit#gid=0

z80CPU · 13-09-2023 07:05PM

https://www.boards.ie/discussion/comment/121102308#Comment_121102308

Kicked it off for ya!!

z80CPU · 13-09-2023 07:07PM

https://www.boards.ie/discussion/comment/121074220#Comment_121074220

OOHPOD in Ratfarnham Shopping Centre too. Used to be Parcel Motel. Used to see actual other customer collecting stuff there. Now just Mr White Van man.

Hotblack Desiato · 14-09-2023 11:15AM

New Fastway depot in Cork, I suppose they need to store all the lost parcels somewhere 😜

https://www.irishexaminer.com/business/companies/arid-41219791.html

calgary bound · 11-10-2023 09:34AM

Hi, does anyone know what this means on my Fastway Tracking:

Fastway/Parcel Connect

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