Neighbour open a Tv that courier sent to him

I would have thought so as the courier failed to do the job they were paid to do which was to deliver the TV to you.

Then someone else opened it up making it a second had TV by the time you got it and you paid for a brand new TV.

What did the neighbour have to say for themselves?

Did they destroy the box or did you destroy it? Sometimes they ask it is returned in its original packaging etc. Any pictures of the scratches, did they open the packaging with a scissors or blade and scratch it that way, or was it possible it was damaged before / during delivery?

Would have thought it was the couriers issue (insurance) to solve since they didn't deliver to the correct house & has been opened & damaged.

I see the OP has been on to the shop that sold it, hopefully it can be resolved for them.

https://www.boards.ie/discussion/2058292373/courier-messed-up

Does a courier count as 'postal services' in the context of the act? And what in chapter 10 would be the offence in this case?

The courier is not your problem. They are employed by the company to deliver the TV to you (not a random neighbour). As others have said, get on to the company and insist they fulfil their contract with you. It's up to them to get compo from the courier.

Tone it down, massively. You can make your point without coming across as a prick.

Can you keep us updated on progress/outcome as it's such a bizarre and interesting case in terms of the damage inflicted by the neighbour. The other thread has it just marked as Resolved which I'm not surprised with given RicherSounds are involved who are nothing short of fantastic. Granted the courier is to blame for delivering an expensive item to an incorrect address but what the hell is wrong with your neighbour to firstly open it and furthermore damage it. Surely they're liable to cover some/all of the damage as it would otherwise have been a simple fix and just collect the unopened box from them. Granted you may not be kept abreast of proceedings since it sounds like RicherSounds have supplied a replacement panel and your dealings with them are complete.

Not saying it's the case here but I have to say I rarely look at the address label on a package delivered to me. I would have probably opened it wondering who had sent what to me.