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Courier Messed up

  • 14-04-2023 1:34pm
    #1
    wotzgoingon
    Registered Users, Registered Users 2 Posts: 14,309 ✭✭✭✭


    Hi I hate to be that guy but I received yesterday a package from your courier. well it wasn't as plain sailing as that. He delivered it to the wrong house despite nobody having the same Eircode. Anyway a lot of hassle going around to neighbours houses looking for it and eventually found it and the guy who received it had opened it up and scratched the panel in multiple places for some reason. The box is since destroyed. I am looking for a replacement panel.


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    https://www.boards.ie/discussion/2058292373/courier-messed-up

    Hi Wotzgoingon.

    Sorry to hear you had issues with your delivery.

    Unfortunately I will need you to email your full name and address along with the above to Emma who deals with all our web and logistics. I can't seem to locate you via your boards name

    Her emails address is EmmaJ@Richersounds.ie

    Perhaps you may have already reported the delivery missing when you realised it was showing as delivered but you didn't have it?

    If you can also include some phots of the scratches she will be able to have this investigated by the courier.

    Unfortunately I can not authorise a replacement screen until we have had the chance to look into this.

    Emma will be able to look after things for you.

    Kenny.



  • #3
    wotzgoingon
    Registered Users, Registered Users 2 Posts: 14,309 ✭✭✭✭wotzgoingon


    Resolved, thanks once again.



  • #4
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    https://www.boards.ie/discussion/comment/120478215#Comment_120478215

    Thanks again for your post wotzgoingon and I'm glad to hear it was sorted.

    If you do need anything else please let us know!

    Kind regards

    David



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