ATM retained cash

Gabriellamarsella92 · 10-03-2023 05:34PM #1

Hi there, I was at the bank of Ireland branch in rathcoole today and I was lodging money in the atm and it retained 400€ I need help please thanks

Wanderer78 · 10-03-2023 05:36PM

maybe try posting here

https://www.boards.ie/categories/bank-of-ireland

10-03-2023 05:43PM

This is Helpdesk for the website itself, you need to visit the Bank of Ireland subforum.

Also, if the ATM has retained the cash, the bank will be aware of it and it should re-credit to your account. Just give them a ring on the number on the back of your bank card and they should be able to confirm it's gone back / on its way back.

Depending on the bank's specific systems the ATMs may report these things back instantly or once or twice a day, but the machines record errors where cash isn't dispensed. There's a pretty comprehensive system to make sure that doesn't cause a loss of money.

Spear · 13-03-2023 10:15AM

And moved to a forum that's related to the topic instead.

Bank of Ireland: Eve · 13-03-2023 11:43AM

https://www.boards.ie/discussion/2058287734/atm-retained-cash

Hi Gabriella, thanks for reaching out to us here on Boards.ie.

Please be assured that the lodgement should still credit your account this morning by midday once the bookkeeping for the ATM has been done.

Thanks, Eve

ATM retained cash

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