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ATM retained cash

  • 10-03-2023 4:34pm
    #1
    Gabriellamarsella92
    Registered Users, Registered Users 2 Posts: 2 ✭Gabriellamarsella92


    Hi there, I was at the bank of Ireland branch in rathcoole today and I was lodging money in the atm and it retained 400€ I need help please thanks

    Post edited by Spear on


Comments

  • #2
    Wanderer78
    Registered Users, Registered Users 2 Posts: 30,443 ✭✭✭✭Wanderer78


    maybe try posting here

    https://www.boards.ie/categories/bank-of-ireland




  • #3
    Lillianna Squeaking Semifinal
    Posts: 0 ✭ Lillianna Squeaking Semifinal


    This is Helpdesk for the website itself, you need to visit the Bank of Ireland subforum.

    Also, if the ATM has retained the cash, the bank will be aware of it and it should re-credit to your account. Just give them a ring on the number on the back of your bank card and they should be able to confirm it's gone back / on its way back.

    Depending on the bank's specific systems the ATMs may report these things back instantly or once or twice a day, but the machines record errors where cash isn't dispensed. There's a pretty comprehensive system to make sure that doesn't cause a loss of money.



  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,768 CMod ✭✭✭✭Spear


    And moved to a forum that's related to the topic instead.



  • #5
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    https://www.boards.ie/discussion/2058287734/atm-retained-cash

    Hi Gabriella, thanks for reaching out to us here on Boards.ie.

    Please be assured that the lodgement should still credit your account this morning by midday once the bookkeeping for the ATM has been done.

    Thanks, Eve



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