Opening Joint Account

Will try to keep this as concise as possible:

I have a current account with BOI

Partner has a current account with BOI

Have been trying to open a joint account between us since June.

Have been asked for further documents probably around 5/6 times which I have provided

Spent an hour on the phone 3 weeks ago with someone who confirmed no further Doc's required. Told me they had logged a complaint on my behalf and that a supervisor would resolve within a day or so.

This never happened and have received no acknowledgement of the complainant being logged or dealt with.

I have put in two further calls since, neither of the ladies I spoke to could offer any real update or help progress the application.

Ive put a lot of my time into getting this sorted is there someone in BOI who could take this on and get the account opened?

Please give me some help here.