Imagine LTE Rural Broadband

Tommy Lagahan · 23-06-2022 10:25PM

Cutting out all day again...

05-07-2022 05:59AM

Extremely slow here since yesterday

2 or 3 Mb down 5 up

Even the tune in radio app is struggling

I may ring them

mossie · 05-07-2022 07:23PM

Anyone having issues this evening. Mine is completely down for the last hour

05-07-2022 08:16PM

https://www.boards.ie/discussion/comment/119295082#Comment_119295082

I plugged out the modem for a minute

Speed back to normal when I plugged it back in 🧐

NIMAN · 05-07-2022 08:28PM

The sales team have been in contact again with me, hard sell will be on again now.

This thread has always made me reluctant to sign up!

mossie · 05-07-2022 09:07PM

https://www.boards.ie/discussion/comment/119295330#Comment_119295330

I've unplugged mine several times but nothing doing. I only have the first 2 lights on modem. I'm beginning to think it's an issue at my end as they usually text if they're aware of any issues.

05-07-2022 09:36PM

https://www.boards.ie/discussion/comment/119295557#Comment_119295557

1st 2 lights ?

Your aerial has gone off centre

mossie · 05-07-2022 10:42PM

Yes, first 2. Don't know how it could have gone off centre, no wind or anything over last few days.

Tommy Lagahan · 06-07-2022 09:43AM

https://www.boards.ie/discussion/comment/119295713#Comment_119295713

Every time my mast is down this happens, antenna hasn't moved. It was off center for the first year I had it, installed pointing at the wrong mast. Went from 1 bar to 4 -_-

Mine cut out for 5 mins last night, and cut out for most of the day last Friday again. Same thing where only the power and sys lights were on. Not sure if their mast backhaul is having issues or what - happening to my neighbor as well.

06-07-2022 09:46AM

High Trees in full bloom in your line of sight ?

mossie · 06-07-2022 11:30AM

https://www.boards.ie/discussion/comment/119297014#Comment_119297014

I had considered this but it's been pointing the same way for the last 12 months with no issue. I was on to them now and they said my router hasn't connected to Imagine for 87 days which is strange as it's been working all that time. I did get it put into bridge mode around then but he said that shouldn't be the issue. Anyway I've got to call them back later when I get home to reset the router so we'll see what happens then.

mossie · 06-07-2022 08:45PM

When I got home I called them again and was told there had been a fault on the high site and restarting the router got me back online.

mossie · 07-07-2022 09:38AM

Down again this morning. Fairly frustrating to be honest.

Edit: sill down as if now (7pm), going to have to take time off work again tomorrow and hope I get it sorted this time.

sebna · 10-07-2022 10:22AM

I am with Imagine for 4 years now. I have been on two different masts. The key to success is the distance to the mast and of course number of customers on it.

Currently in optimal distance to a mast and I am getting off-peak blips to 200mbit/s with quite a constant 150mbit/s. Peak time is degrading with every month past since the mast went up about 2 years ago. I don't really care about peak time that much as long as I get 15-20mbit during that time when on off chance I want to watch Netflix during that time. ATM I am just about getting it. 15 on a bad day 25-30 usually.

On my first mast, from which I was just too far, it was a nightmare (first 2 years). I basically accepted that all I can do is browse the internet and not so reliably... but I waited it out (no real alternatives) and after two years when they transferred me to the new mast I am very happy with the service although it is degrading month by month as described above. If it degrades much past the current point I will be back to the unhappy territory at which point, if it ever comes to be, I will move to Starlink (pending confirmation of a few technical aspects I am wondering about).

mossie · 10-07-2022 10:42AM

Finally got back online yesterday. Apparently a combination of a fault on the high site and a failed firmware upgrade on my router caused the issue.

https://www.boards.ie/discussion/comment/119316162#Comment_119316162

Yeah, this is pretty much my position at the moment, good speeds off peak poor speeds at peak times just about good enough for Netflix etc. Fine for 2 years and gradual decrease over last 6 months. Starlink too expensive to justify for me though.

dunleas · 14-07-2022 11:30AM

Service very poor here in North Cork over the last two days. Drops frequently, very noticeable on Zoom calls. Generally if slow in the evenings is not a big issue for me but dropping during the day puts me in a dire situation with WFH.

mossie · 14-07-2022 02:20PM

https://www.boards.ie/discussion/comment/119335860#Comment_119335860

Also in North Cork. Haven't been at home during the day but evening speeds are very poor for me at them moment.

dunleas · 14-07-2022 05:52PM

Sent them an email with ping results, it shows frequent drops.

mossie · 15-07-2022 07:52AM

https://www.boards.ie/discussion/comment/119337924#Comment_119337924

I'm still waiting for replies to 3 emails sent over the last several weeks. You'd be better off phoning them.

mossie · 24-07-2022 07:42PM

Imagine is pretty much unusable here now in the evenings and at weekends. Back to buffering on streaming services after 2.5 years of decent service. Two weeks ago I was promised a call back after the technician referred my issue to second line support but, of course, no such call has been received and emails are never answered Unfortunately, I have no other option than Imagine as NBI is at least 24 months in the future for me. Very frustrating feeling with this.

dunleas · 25-07-2022 06:13PM

https://www.boards.ie/discussion/comment/119381831#Comment_119381831

I got an email last week from them after a few days of dire service. Service went back to normal the same day the email arrived, usual speel in email "all looks good when we remoted in'. Like yourself mossie have it nearly 3 years now so I know when it's poor as I work from home. Evenings can be hit or miss but if Streaming is poor we just revert to the SKY 'live' channels. If you perform a ping - t 8.8.8.8 from a laptop in the evening are you seeing slow responses and drops?

mossie · 25-07-2022 06:57PM

https://www.boards.ie/discussion/comment/119386223#Comment_119386223

I actually got a call from them this evening. Basically they have me an excuse about more people working from home etc but the slow speeds have really only started in the last two months and only in evenings so I don't see that as a real explanation. He did tell me that at 1045 last night there were 60 users online on my cell. I don't know if that's excessive or not but I think it's probably down to overloading the mast more than just more people at home.

Quin_Dub · 25-07-2022 07:31PM

https://www.boards.ie/discussion/comment/119386377#Comment_119386377

They are overselling like crazy.

My location is due to be covered by NBI next spring (Jan-March) and despite having told everyone 6 months ago that the node was full and no new people could join , now that NBI is moved to "Network build in Progress" all of a sudden they are back to those same people offering big discounts if they sign up to an 18 month contract...

mossie · 25-07-2022 08:32PM

https://www.boards.ie/discussion/comment/119386471#Comment_119386471

They are pushing for sales in my area too even though NBI is probably 2years away (had an email saying survey done estimated install July to Dec 2024) so I'm dreading how bad it will get in the meantime. Having said that I'm getting 80mbps down at the moment, maybe related to my call? Upload is under 3mbps though.

Killed · 19-08-2022 11:23AM

Has anyone had an issue with connecting with apple devices, the connection keeps dropping but the Samsung, amazon devices are connecting ok to the imagine broadband.

Quin_Dub · 19-08-2022 12:29PM

I lost connection earlier this week and they decided to completely reset the router , now following that my speeds have gone up significantly.

Previously the connection was fairly stable getting about ~70Mb/s down and about 8Mb/s up , but now I'm getting over 275Mb/s down and ~20Mb/s up..

No Idea where those speeds came from but they've been solidly at that level for the last 3 or 4 days.

Long may it continue I guess..

mossie · 19-08-2022 01:36PM

https://www.boards.ie/discussion/comment/119493303#Comment_119493303

You're lucky! Mine gets to 100+ after midnight but rarely hits 20 in the evenings. Been sliding for the last 8 weeks or so and had the router reset in that time.

Nalz · 30-08-2022 09:22PM

Is anyone having daily droppages with all lights on the router lighting up except the SYS?

When I ring imagine tech support they say that's very unusual. They then tweak the frequencies to avoid "interference" from neighbours routers etc and tell me to monitor it.

It's happening all month now. Getting very frustrating and I know I'll get nothing off them in terms of compensation.

mossie · 31-08-2022 08:49AM

I've been having a lot of dropped connections but not sure what lights are on.

Shee7 · 03-09-2022 10:30PM

Apologies if this has been asked already but I have a NetGear router I want to use with my Imagine broadband.

I asked Imagine for the router logins and they gave them but I can't find an option for bridge mode.

Model is WVRTM-127ACN.

Wondering if they only gave me user access and I need an admin profile? Or is there a way of configuring within the logins they've given me?

Imagine LTE Rural Broadband

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