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Imagine LTE Rural Broadband

1175176178180181185

Comments

  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    There's a major outage around here, all card payment terminals and some ATM. Not just imagine



  • Registered Users, Registered Users 2 Posts: 391 ✭✭Tommy Lagahan


    Up and down all evening here, down for 5 mins at a time. Happened about 6 7 times now (went down while I was typing this). Comes back up by itself but its 20-40Mbit instead of the usual 100+.



  • Registered Users Posts: 150 ✭✭seanvanseanvan


    Tbh, Imagine are brilliant at the start if you in early on the base. But they keep selling and over subscribe and contention goes through the roofing the evenings. Of course they won't tell you this and just send out technicians who will tell you the truth. I couldn't take the problems anymore especially working from home so as soon a SL came available I jumped ship. It is costing me a lot more per month and original setup but for me it was worth it.



  • Registered Users, Registered Users 2 Posts: 391 ✭✭Tommy Lagahan


    Luckily (or more likely unluckily for me) most of the area is on the Eir rural FTTH. It ended less than 1km down the road so there's a lot less people likely to be on this mast. It seems to be back up to full speed now, it stayed connected past 10pm or so last night. They must've been doing some stuff to the network.



  • Moderators, Science, Health & Environment Moderators Posts: 16,961 Mod ✭✭✭✭Gonzo


    Imagine are likely losing customers nationwide due to FTTH becoming available in more and more rural locations and of course Starlink for those who can afford it. It will only be a matter of time before they won't have many customers left on their wireless service as the NBI expands it's coverage and Eir are still rolling out FTTH.

    I see Imagine is now listed as a FTTH service provider on the OpenEir website so they must be planning to start reselling Eir's FTTH. They can't peddle this wireless tech forever.



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  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I've been with them almost 3 years and it's only in the last couple of months there has been a noticeable drop in speeds. My evening time speeds are now down to around 20 -30 mbps compared to 80+ mbps only a few weeks ago. There are also noticeable drop outs at times which only happened once before and that necessitated moving the receiver. Starlink are too expensive for me so will just have to wait for NBI sometime in the next 24 months.



  • Registered Users, Registered Users 2 Posts: 391 ✭✭Tommy Lagahan


    Modem losing connection to the mast on and off again tonight, happening for anyone else?



  • Registered Users, Registered Users 2 Posts: 391 ✭✭Tommy Lagahan


    Cutting out all day again...



  • Posts: 0 [Deleted User]


    Extremely slow here since yesterday

    2 or 3 Mb down 5 up

    Even the tune in radio app is struggling

    I may ring them



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Anyone having issues this evening. Mine is completely down for the last hour



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  • Posts: 0 [Deleted User]


    I plugged out the modem for a minute

    Speed back to normal when I plugged it back in 🧐



  • Registered Users, Registered Users 2 Posts: 33,989 ✭✭✭✭NIMAN


    The sales team have been in contact again with me, hard sell will be on again now.

    This thread has always made me reluctant to sign up!



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I've unplugged mine several times but nothing doing. I only have the first 2 lights on modem. I'm beginning to think it's an issue at my end as they usually text if they're aware of any issues.



  • Posts: 0 [Deleted User]




  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Yes, first 2. Don't know how it could have gone off centre, no wind or anything over last few days.



  • Registered Users, Registered Users 2 Posts: 391 ✭✭Tommy Lagahan


    Every time my mast is down this happens, antenna hasn't moved. It was off center for the first year I had it, installed pointing at the wrong mast. Went from 1 bar to 4 -_-

    Mine cut out for 5 mins last night, and cut out for most of the day last Friday again. Same thing where only the power and sys lights were on. Not sure if their mast backhaul is having issues or what - happening to my neighbor as well.



  • Posts: 0 [Deleted User]


    High Trees in full bloom in your line of sight ?



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I had considered this but it's been pointing the same way for the last 12 months with no issue. I was on to them now and they said my router hasn't connected to Imagine for 87 days which is strange as it's been working all that time. I did get it put into bridge mode around then but he said that shouldn't be the issue. Anyway I've got to call them back later when I get home to reset the router so we'll see what happens then.



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    When I got home I called them again and was told there had been a fault on the high site and restarting the router got me back online.



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Down again this morning. Fairly frustrating to be honest.

    Edit: sill down as if now (7pm), going to have to take time off work again tomorrow and hope I get it sorted this time.

    Post edited by mossie on


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  • Registered Users Posts: 55 ✭✭sebna


    I am with Imagine for 4 years now. I have been on two different masts. The key to success is the distance to the mast and of course number of customers on it.

    Currently in optimal distance to a mast and I am getting off-peak blips to 200mbit/s with quite a constant 150mbit/s. Peak time is degrading with every month past since the mast went up about 2 years ago. I don't really care about peak time that much as long as I get 15-20mbit during that time when on off chance I want to watch Netflix during that time. ATM I am just about getting it. 15 on a bad day 25-30 usually.

    On my first mast, from which I was just too far, it was a nightmare (first 2 years). I basically accepted that all I can do is browse the internet and not so reliably... but I waited it out (no real alternatives) and after two years when they transferred me to the new mast I am very happy with the service although it is degrading month by month as described above. If it degrades much past the current point I will be back to the unhappy territory at which point, if it ever comes to be, I will move to Starlink (pending confirmation of a few technical aspects I am wondering about).



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Finally got back online yesterday. Apparently a combination of a fault on the high site and a failed firmware upgrade on my router caused the issue.

    Yeah, this is pretty much my position at the moment, good speeds off peak poor speeds at peak times just about good enough for Netflix etc. Fine for 2 years and gradual decrease over last 6 months. Starlink too expensive to justify for me though.



  • Registered Users Posts: 222 ✭✭dunleas


    Service very poor here in North Cork over the last two days. Drops frequently, very noticeable on Zoom calls. Generally if slow in the evenings is not a big issue for me but dropping during the day puts me in a dire situation with WFH.



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Also in North Cork. Haven't been at home during the day but evening speeds are very poor for me at them moment.



  • Registered Users Posts: 222 ✭✭dunleas


    Sent them an email with ping results, it shows frequent drops.



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I'm still waiting for replies to 3 emails sent over the last several weeks. You'd be better off phoning them.



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Imagine is pretty much unusable here now in the evenings and at weekends. Back to buffering on streaming services after 2.5 years of decent service. Two weeks ago I was promised a call back after the technician referred my issue to second line support but, of course, no such call has been received and emails are never answered Unfortunately, I have no other option than Imagine as NBI is at least 24 months in the future for me. Very frustrating feeling with this.



  • Registered Users Posts: 222 ✭✭dunleas


    I got an email last week from them after a few days of dire service. Service went back to normal the same day the email arrived, usual speel in email "all looks good when we remoted in'. Like yourself mossie have it nearly 3 years now so I know when it's poor as I work from home. Evenings can be hit or miss but if Streaming is poor we just revert to the SKY 'live' channels. If you perform a ping - t 8.8.8.8 from a laptop in the evening are you seeing slow responses and drops?



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I actually got a call from them this evening. Basically they have me an excuse about more people working from home etc but the slow speeds have really only started in the last two months and only in evenings so I don't see that as a real explanation. He did tell me that at 1045 last night there were 60 users online on my cell. I don't know if that's excessive or not but I think it's probably down to overloading the mast more than just more people at home.



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  • Moderators, Politics Moderators, Social & Fun Moderators Posts: 16,096 Mod ✭✭✭✭Quin_Dub


    They are overselling like crazy.

    My location is due to be covered by NBI next spring (Jan-March) and despite having told everyone 6 months ago that the node was full and no new people could join , now that NBI is moved to "Network build in Progress" all of a sudden they are back to those same people offering big discounts if they sign up to an 18 month contract...



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    They are pushing for sales in my area too even though NBI is probably 2years away (had an email saying survey done estimated install July to Dec 2024) so I'm dreading how bad it will get in the meantime. Having said that I'm getting 80mbps down at the moment, maybe related to my call? Upload is under 3mbps though.



  • Registered Users, Registered Users 2 Posts: 113 ✭✭Killed


    Has anyone had an issue with connecting with apple devices, the connection keeps dropping but the Samsung, amazon devices are connecting ok to the imagine broadband.



  • Moderators, Politics Moderators, Social & Fun Moderators Posts: 16,096 Mod ✭✭✭✭Quin_Dub


    I lost connection earlier this week and they decided to completely reset the router , now following that my speeds have gone up significantly.

    Previously the connection was fairly stable getting about ~70Mb/s down and about 8Mb/s up , but now I'm getting over 275Mb/s down and ~20Mb/s up..

    No Idea where those speeds came from but they've been solidly at that level for the last 3 or 4 days.



    Long may it continue I guess..



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    You're lucky! Mine gets to 100+ after midnight but rarely hits 20 in the evenings. Been sliding for the last 8 weeks or so and had the router reset in that time.



  • Registered Users, Registered Users 2 Posts: 16,822 ✭✭✭✭Nalz


    Is anyone having daily droppages with all lights on the router lighting up except the SYS?


    When I ring imagine tech support they say that's very unusual. They then tweak the frequencies to avoid "interference" from neighbours routers etc and tell me to monitor it.


    It's happening all month now. Getting very frustrating and I know I'll get nothing off them in terms of compensation.



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  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    I've been having a lot of dropped connections but not sure what lights are on.



  • Registered Users Posts: 19 Shee7


    Apologies if this has been asked already but I have a NetGear router I want to use with my Imagine broadband.

    I asked Imagine for the router logins and they gave them but I can't find an option for bridge mode.

    Model is WVRTM-127ACN.

    Wondering if they only gave me user access and I need an admin profile? Or is there a way of configuring within the logins they've given me?



  • Registered Users, Registered Users 2 Posts: 13,802 ✭✭✭✭joujoujou
    Unregistered Users


    Is there any particular feature in that Netgear you need to use? If not, why not use Netgear as access point? Disable DHCP in it, plug an ethernet cable LAN to LAN and enjoy. :)



  • Registered Users Posts: 19 Shee7


    No just the router itself would be better equipped to handle the volume of devices I intend to connect to the service.

    Forgive me, i'm not well versed in the technical side of things. In the past I had ftth with VM and OpenEir. In each case, I followed steps to configure the modem the service provider gave me to bridge mode or modem only mode. I then connected that through to the Netgear router (Nighthawk).

    I assumed I would need to follow similar configuration steps to set up the router in conjunction with the device Imagine gave me. Are you saying I can take the router and connect it directly to the cable coming in from the outside? Am I not missing a modem then somewhere?

    Thanks



  • Registered Users, Registered Users 2 Posts: 13,802 ✭✭✭✭joujoujou
    Unregistered Users


    Nope, doubt that replacing Imagine's router would work. Log on to Netgear, disable DHCP, set its LAN address to be in the same pool as Imagine's device, save and exit. Then connect each other with ethernet cable plugged into LAN ports.

    I wonder how many things you want to connect you afraid it wouldn't handle? I currently have approx 60 various devices up and running without a hiccup. :-)



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  • Registered Users, Registered Users 2 Posts: 295 ✭✭dollylama


    I was chatting to Imagine last week as I'm putting in a new router to support a VoIP system we're putting in. They say they can put their router into bridge mode for you if you request it

    Separately, does anyone notice when doing heavy upload on the service that it goes to the dogs? We get good stable speeds (approx. 150 down, 10 up) but whatever it is about their configuration, anything that involves upload kills the connection for all. I know a few big businesses using this service (20+ office employees) and they have the same issue. It's a pity as the service is fairly good but perhaps they need to tweak something so client uploads don't swamp the connection



  • Registered Users Posts: 1,464 ✭✭✭rodge123




  • Moderators, Politics Moderators, Social & Fun Moderators Posts: 16,096 Mod ✭✭✭✭Quin_Dub


    They have to put it in Bridge mode for you.

    Give them a call and ask for it - They'll ask you to send them an email accepting responsibility for any issue that bridge mode might cause but other than that they'll do it within a few hours.

    Basically the email will say something like

    "I accept all responsibility for any security and DHCP related issues as a result of setting my Imagine Router to Bridge mode"

    I have a Netgear mesh setup that I've been using for the last couple of years.

    The one caveat I'd add is that some older Imagine Routers do not support Bridge mode - My original router which was installed about 5 years ago couldn't support Bridge mode so when I wanted to change I had to pay for an engineer call-out (€100) for them to replace the router and the external aerial/receiver. But if you're router is more recent it should simply be a configuration change.



  • Registered Users, Registered Users 2 Posts: 1,239 ✭✭✭mag


    Ive been with Imagine for 7 years now, Cappagh mast. Service has always been hit & miss but generally useable... over the last few months it has become woeful - no connection for hours, any upload crashing the connection, etc..

    Ive been onto Imagine a few times but today took the biscuit - they messed around with settings, move me to a different cell and the download became ~40mb but upload still 0.7m. yerman says to me that 0.7mb is the "best youll be getting", depite the fact that ive been 7 years on the same mast getting ~3mb ul. "everyone on the mast will be getting 0.7mb" he says.

    So, Cappagh is totally over-subscribed and ul is contented to unuseable levels.

    Just wanted to note that here in case anyone is thinking of using Imagine on that site.

    Off to Starlink I go.



  • Registered Users Posts: 1,464 ✭✭✭rodge123


    Yep on the same mast and uploads kill my connection too. NBI can’t come fast enough!



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    Internet down last night 8pm to 10pm, patchy again this evening. Gone from averaging 90Mbps a few months ago to probably averaging 10Mbps now, if I can get a connection. NBI 2 years away so no choice but to stick at the moment but would advise anyone who can to look elsewhere



  • Registered Users, Registered Users 2 Posts: 13,802 ✭✭✭✭joujoujou
    Unregistered Users


    I wish I had NBI 2 years away - my area shows estimate as end of 2026. :-(



  • Registered Users, Registered Users 2 Posts: 2,238 ✭✭✭mossie


    My speeds are down 60% since April / May and Imagine thinks that's fine. Netflix is unwatchable 6-11 every evening their solution is to reduce the streaming quality nothing to do with their crap speeds.



  • Registered Users Posts: 222 ✭✭dunleas


    Service Down in North Cork


    Local Broadband Message Hi - Our engineers have identified a fault which may cause a disruption to your broadband service. We do expect this fault to be rectified quickly. We will continue to keep you informed and updated with further messages to come. Thanks Imagine.



  • Registered Users Posts: 811 ✭✭✭kazamo


    My latest bill has a lot of contact numbers starting with 1890. Not sure when 1890 numbers were done away with, but Imagine still quote them.

    Not a great sign 😕



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