Solis Hybrid has just died

Big Lar · 24-08-2022 07:11PM #1

At approximately 3:00PM today my Solis RHI-6K-48ES inverter stopped responding, have checked power from PV, Power from Battery and Power from grid with multi meter and all is good. I have a blank screen with the red power light flicking on every 6 seconds or so.

Any ideas appreciated 😢

Jonathan · 24-08-2022 08:50PM

Sorry to hear that Lar. At risk of stating the obvious, have you contacted Solis for a warranty repair? Any sign of magic smoke? Any blown MOSFETs etc internally?

graememk · 24-08-2022 08:52PM

Have you tried a full power down, shut off pv, ac and battery and then everything back on.

Any alarms in the app?

unkel · 24-08-2022 08:57PM

https://www.boards.ie/discussion/comment/119517180#Comment_119517180

Not sure if it is wise to open it up if it is still under warranty?

@Big Lar - sorry to hear. How old is it? Did you buy and install it yourself or did you have an installer supply & install your system? If the latter, contact them to see what they say, the warranty should go via them.

SD_DRACULA · 24-08-2022 10:18PM

Just checked the warranty docs I got with mine and Solis seems to do a 5 year warranty on them (10 if you buy the extra 5)

Big Lar · 25-08-2022 09:24PM

https://www.boards.ie/discussion/comment/119517180#Comment_119517180

I did not witness the inverter going into a Coma so dunno if we had smoke or not, maybe an internal fuse also (Fingers crossed)

https://www.boards.ie/discussion/comment/119517193#Comment_119517193

No alarms in app, tried the full power off and still nothing

https://www.boards.ie/discussion/comment/119517219#Comment_119517219

Installed myself

I sent Solis an email last night but no reply, will phone them tomorrow

Ubbquittious · 25-08-2022 09:31PM

That is a bummer

Big Lar · 26-08-2022 12:09PM

No problem says Alex with Solis they will replace the inverter, but they wont be able to send till end of September

Big Lar · 21-10-2022 09:35AM

So yesterday the replacement inverter landed. However it is the incorrect type, I received a 3 phase inverter 3P6K-HVES-5G whereas my faulty inverter was single phase 6K-48ES-5G.

They are just pure useless to answer the phone and emails seem to get no response, I gave over an hour on the phone yesterday on hold so eventually hung up and this morning 30 mins so far. I am half thinking of putting the three phase inverter on done deal and buying another inverter altogether.

Need some morale guidance here

Paul Kiernan · 21-10-2022 10:31AM

https://www.boards.ie/discussion/comment/119773849#Comment_119773849

Can you use the 3 phase? Leaving 2 terminals unconnected? Just a thought!

jspuds · 21-10-2022 11:30AM

https://www.boards.ie/discussion/comment/119773849#Comment_119773849

Sent you a PM

Big Lar · 22-10-2022 10:52AM

https://www.boards.ie/discussion/comment/119774085#Comment_119774085

Probably only be 2kw per phase so I'd say twould blow

graememk · 22-10-2022 10:58AM

https://www.boards.ie/discussion/comment/119778476#Comment_119778476

Also it's for high voltage batteries too. 100-600v

Big Lar · 09-11-2022 11:19PM

Well good news, the new inverter arrived today.

No talk of taking anything back so I am just going to waiting and see, the 3P is of no use to me but I will store it for the time being.

Be great thou if I could get the old single phase one repaired as it may be handy down the road.

Got a different model this time also, S5-EH1P6K-L as opposed to the RHI-6K-48ES-5G I had. Dont see any big difference in the spec sheets thou so i wonder if its for another market even thou it had the Irish Grid standard available in the settings

Datasheet_RHI-(3-6)K-48ES-5G.pdf

Datasheet_S5-EH1P(3-6)K-L_GBR_V2.1_2022_10.pdf

Jonathan · 10-11-2022 12:38AM

https://www.boards.ie/discussion/comment/119855352#Comment_119855352

That is one of the S5 "refresh" versions to replace the original RHI 5S hybrid series. Once you get it rigged up (note I think the meter has changed from Acrel to Easton), would you mind checking to see if the 100A -> 70A charge limiting is still in place on that version?

Big Lar · 10-11-2022 09:04AM

According to the install guide the meter is either/or. Easton meter actually came with it but I said I would leave well enough alone.

Lots of setting for charging the battery, which one should I check

Solis Hybrid has just died

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