Audi customer service takes another step in the wrong direction

Cyrus · 02-06-2022 02:57PM #1

Following on from the I4 thread and BMWs customer serivce, called Audi this morning to book in our Etron for its 2 year 'service'. They no longer offer loan cars during servicing no matter how far in advance you book, when i pointed out i spent several weeks of last summer in a loan car because the 80k+ car they sent me didnt work as it should they just shrug their shoulders.

Premium brands my backside!

bf · 02-06-2022 04:45PM

https://www.boards.ie/discussion/2058248538/audi-customer-service-takes-another-step-in-the-wrong-direction

Is this the garage you bought it from, or have you tried other Audi garages? I know the one in North Dublin did lend cars last year.

Kramer · 02-06-2022 04:54PM

They've all gone like that now. They can afford to snub customers as the market is crazy & they're not worried about losing a customer. You still need your car serviced so if they don't get your business, another of their colleagues will fleece you anyway.

Cue the Teslarati saying they always get a free (upgraded) loaner & personal massage from Elon 😆.

Cyrus · 03-06-2022 12:23PM

https://www.boards.ie/discussion/comment/119150098#Comment_119150098

its south dublin, going to north is a bit of a trek but thanks for the info.

Cyrus · 03-06-2022 12:24PM

https://www.boards.ie/discussion/comment/119150130#Comment_119150130

no cost as its covered under the service pack but its annoying!

jordan191 · 03-06-2022 12:35PM

https://www.boards.ie/discussion/comment/119150130#Comment_119150130

Na they'll just give you UBER credits now, unless you push them & they'll give you a loaner. Must push for my personal message from Elon !! i'd expected him to personally wash my car but hes also too bloody busy buying social media companies these days

Gumbo · 03-06-2022 08:27PM

https://www.boards.ie/discussion/comment/119153237#Comment_119153237

Tesla give Uber credits if the work is under a certain timeframe or if you want to book in earlier than when a loaner is available.

I had an M3P loaner last week as they were replacing my rear tail light and seat switch under warranty. I was offered an appointment 2 weeks earlier if I didn’t need a loaner or wait 2 weeks as a loaner was available then.

Either way I suppose the option is there.

We left the 530e to Duffys for a failed gearbox sensor and they took the keys and told us see ya later 🤣

the_amazing_raisin · 04-06-2022 09:43AM

I'm just glad my local garage is within walking distance 😂

My mum got a loaner from them when her ID.3 was in for an update to be fair.

Unfortunately it was a petrol Tiguan 😬

Gumbo · 04-06-2022 10:24AM

https://www.boards.ie/discussion/comment/119156751#Comment_119156751

I’d be grateful with a 97 punto to be honest.

It’s not the car, it’s the gesture that shows customer appreciation IMO.

unkel · 04-06-2022 08:11PM

https://www.boards.ie/discussion/comment/119150130#Comment_119150130

You keep saying that all over the forum, but it is incorrect. Tesla always give you a loaner car if you insist and if your car is under warranty. Believe me, I have been there a good few times 😂

I've been offered an uber voucher alright but I dismissed that as inadequate.

That is of course if you need to bring your car to Tesla for a fix / service. A lot of the time they come to you and fix you car at your home or your work. I don't think any other make of car dealer offers that sort of service?

Audi customer service takes another step in the wrong direction

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