PayPal protection when company goes bankrupt

foobar · 17-05-2022 10:30pm #1

I ordered an expensive robotic lawnmower from myrobotcenter, who have now gone into self-administration. I ordered using PayPal backed by my credit card. Will PayPal cover this ? Thanks.

SocialSpud · 20-05-2022 2:02pm

Same thing happened to me, hoping they'll cover it. Have you filed a dispute with Paypal?

ThreeGreens · 20-05-2022 2:10pm

Also contact your credit card company. They should be able to do a refund too.

tjhook · 20-05-2022 2:54pm

I have a vague recollection that if you cancel through your credit card company, Paypal can get snotty. I could be wrong though.

Maybe try through Paypal first, and if there's no luck then cancel through the credit card company?

foobar · 20-05-2022 9:03pm

https://www.boards.ie/discussion/comment/119089678#Comment_119089678

Yeah, and PayPal were quick to get back to me. They have gotten contact with the seller and currently waiting on a response. Hope the can sort this.

SocialSpud · 23-05-2022 11:43am

https://www.boards.ie/discussion/comment/119089751#Comment_119089751

Even if it's debit card? I ordered on April 4th too so not overly recent.

ThreeGreens · 23-05-2022 1:15pm

No a debit card doesn't have the same protection. But the OP said they used their credit card.

foobar · 29-05-2022 5:20pm

For any one interested, PayPal closed the case in my favor and said they would refunded the full amount, phew 😅.

foobar · 31-05-2022 1:11pm

Refunded, the whole process took around two weeks.

macvin · 03-06-2022 10:58pm

https://www.boards.ie/discussion/comment/119102051#Comment_119102051

A debit card has the same payment protection as a credit card.

It is visa/MasterCard protection. It doesn't differentiate between credit/debit.

You have a specific amount of time to claim after the promised date (6 months I think) subject to an overall maximum of 540 days

PayPal protection when company goes bankrupt

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