Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Dublin Airport Mayhem

  • 28-12-2021 02:24PM
    #1
    Registered Users, Registered Users 2 Posts: 797 ✭✭✭parc


    Dublin Airport was a mess yesterday. Got there just over two hours before my flight was due to leave and I still missed it.

    The Dublin Airport website said 55 minutes through security, and then again on the screen at the airport, but it was closer to 2 hours through.

    No attempt to help passengers through. No information in the queue. Absolute shambles.

    Is it worth complaining? Doubt it would be possible to get compensated for this somehow



«13456755

Comments

  • Posts: 2,986 ✭✭✭ [Deleted User]


    I intentionally went through security check in Terminal2 to avoid Terminal1. It seems I made the correct choice.



  • Posts: 8,874 ✭✭✭ [Deleted User]


    Where were you flying to? Did you have to drop off bags and if so, how long did that take?



  • Registered Users, Registered Users 2 Posts: 483 ✭✭Fred Astaire


    I've only recently heard you can do this. How long does it take? Is it well signposted?



  • Posts: 2,986 ✭✭✭ [Deleted User]


    easy to walk to terminal 2 from terminal 1 using sheltered walkway. signs from upper floor direct to terminal 1 but I didn't even go to terminal 1, I got off the bus and at terminal 2, went through security and then walked airside to terminal1.



  • Registered Users, Registered Users 2 Posts: 16,131 ✭✭✭✭Spanish Eyes


    Sorry that you missed your flight, hope you got sorted out with another one.

    Now you do realise that folk will berate you for not being there hours and hours before the flight and you will be sick listening to it. But seriously, two hours is not enough really even at the best of times! At this time of year and with Covid and all the rest of it there are bound to be delays of some sort or another. A lot of staff are calling in sick at the last minute with positive Covid tests, and lack of staff in all public facing roles and elsewhere are suffering because of this.

    Lesson learned. Complain if you think it is worth it to DAA but I reckon they will respond with the truth - that it is hard to plan for last minute Covid absences etc.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 797 ✭✭✭parc




  • Registered Users, Registered Users 2 Posts: 2,824 ✭✭✭AngryLips


    If the security queue time exceeded the time between check-in closing and gate closing then DAA have failed to meet their SLA with the airline, you'd have a strong case to pursue further.



  • Registered Users, Registered Users 2 Posts: 797 ✭✭✭parc


    Good idea. How long did it take to get through T2 security?



  • Posts: 2,986 ✭✭✭ [Deleted User]


    20 to 25 minutes despite only two queues being opened on 27th December which should be one of the busiest days in the airport.

    Accept that the DAA don't give a damn about you.



  • Registered Users, Registered Users 2 Posts: 797 ✭✭✭parc


    I was there 2 hours 10 mins before the flight left as recommended by the airport. The app said 55 minutes to get through security before we left, and then on screen at the airport. Seems like they messed up with their information.



  • Advertisement
  • Posts: 2,986 ✭✭✭ [Deleted User]


    I received mail from Ryanair advising to arrive "at least" three hours in advance and that their check-in opens three hours in advance.

    That says something about the airport staffing levels both in Ryanair and in security check.



  • Posts: 2,986 ✭✭✭ [Deleted User]


    [quote]Due to possible long waiting times at security control, please arrive at Dublin Airport at least 3 hours before your scheduled departure time.


    Please be advise that our check in desks open 3 hours and close 40 minutes prior your schedule departure time.


    Ryanair apologises for the inconvenience caused by these restrictions which are outside of our control.


    Ryanair Customer Care Team

    [/quote]



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    Dublin Airport has been a total disaster since the pandemic started both for departures and arrivals... they are simply not up to the task in my view. I have travelled through a few Airports and i don't think i ever spent longer than 30 mins in a security queue... I personally think if people can confirm at Airport 2 hours before the flight and have no baggage they should be guaranteed to get through... They need to sort it out.

    I was not aware we could walk from terminal 1 to 2 airside and often wondered why this was the case. Its a wonder Ryanair and Aerlingus are not making a bit of a fuss about this as its their customers... imagine being asked to be at the Airport 3 hours before departure for an hour flight... crazy for me..



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado





  • Registered Users, Registered Users 2 Posts: 797 ✭✭✭parc


    I know, it's crazy. I haven't see this in any other airport I've travelled through.

    I remember I arrived late for a flight at a UK airport (my own fault) and they fast tracked me through. They also had communication to passengers at different points in the queue. No chance of that happening at Dublin airport.



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    The same happened with me at Amsterdam a few years ago.... arrived on long haul and only 90 min window... was whizzed though the Airport on the golf cart and put up on the lift they use for disabled passengers... I just sat in my seat and the plane took off...

    I think people should start making it an issue with the Airlines and the media as it is unacceptable in these times...



  • Registered Users, Registered Users 2 Posts: 24,375 ✭✭✭✭ted1


    I’ve flew in November and December, both times no bother in the airport using fast track.



  • Registered Users, Registered Users 2 Posts: 86,442 ✭✭✭✭Atlantic Dawn
    GDY151


    Are DAA assuming the planes are only partially full and staffing security accordingly? It's not like they are going to be surprised that if 200 planes are scheduled to take off that 200 take off.



  • Posts: 17,849 ✭✭✭✭ [Deleted User]


    Ryanair advice passengers to be at airport 3 hours before their flight is due to leave.

    Did you ask for help jumping the queue once you realised that you were running late? I’ve often seen staff being approached by passengers running late and they’d be helped through.

    The reasons for long queues are Covid, Covid, Covid. Staff having to isolate because they were close contacts.



  • Posts: 2,986 ✭✭✭ [Deleted User]


    ...and I once had a Dublin Airport member of staff roar at me at the top of voice that it was my fault for only arriving an hour early for my flight in a crowded departures hall.

    DAA is run for the benefit of the employees, not the travelling public.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 6,550 ✭✭✭Charles Babbage


    Travelling numbers are down, airlines have some cancellations, Dublin Airport security should be able to keep pace with that reduced demand for their services.



  • Registered Users, Registered Users 2 Posts: 31,693 ✭✭✭✭HeidiHeidi


    I presume Dublin Airport security numbers are affected equally/proportionally by covid.



  • Registered Users, Registered Users 2 Posts: 24,375 ✭✭✭✭ted1


    There’s also delays as they need to check documents



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    I think you are absolutely right to pay €10 for fast-track and be through in 5 mins... what i think is absolutely wrong is daa cannot say the approx time at Dublin airport for security check in... the OP there 2+ hours at security with a handbag... CRAZY...



  • Registered Users, Registered Users 2 Posts: 12,053 ✭✭✭✭titan18


    I mean they can't continue to use that excuse. Its not like documentation is there a few weeks or a short term thing. That's been there for months now and likely will be for at least another year. Hire more people ffs.



  • Registered Users, Registered Users 2 Posts: 1,567 ✭✭✭Deub


    I have just gone to Paris (ORY) and spent a lot more time queuing in Paris than Dublin. I had to show my passport at 3 different points…



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    The OP said arrived 2 hours + Dub to UK with handbag... whats your story...times checked not the problem as this has happened with me... entry airport... security... and airline... i think this conversation about security time only...



  • Registered Users, Registered Users 2 Posts: 1,567 ✭✭✭Deub


    and I queued more in Paris for security than in Dublin. Maybe it was a bad day in Dublin for the op but it is not every day like this. When I flew out of Dublin just before Christmas, the airline opened the check in just 2hr before departure. I had to queue for 1h to have my luggage checked in. In the 1hr left, I went trough security and went to buy few thing before boarding.



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    The OP had no luggage was there 2+ hours before flight with handbag and missed flight... your situation would be the expected norm... 2 hours to do it all... Dublin has a lot of bad days especially since people are being advised to be there 3 hours before for a hop... maybe ferry be quicker...



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 176 ✭✭it takes 2 2 tango


    It’s usually women who are the offenders here



Advertisement