An Post returning packages from outside the EU-See 1st post

Are you missing many from EU countries, and what delay?

I've emailed them with no reply twice now, I've no intention of paying the overcharge in fairness to the company who shipped it they're willing to send another FOC but I said to hold off as I want to try fix it with AnPost first and if not I'll send to a UK relative and have them resend it so I'm sure of getting it. I'll give it until Wednesday then take them up on it.

Damn, I haven't had anything in a while but got some medical supplies back in March without issue so was hoping it would be the same.

Two inside Ireland, one from Denmark at the moment, all of them not hugely delayed but about a week at the moment. And then there's the two from UK, one of them resent and "delayed" and one stuck in Dublin mail centre.

This is getting ridiculous with nothing moving anywhere. I have already prepared everyone for the likely outcome of not having much of a Christmas this year, the plan was to get one or two presents for family members but at the moment it seems no-one will be getting anything unless it can be found in a store right here in this city.

I am assuming it's not just An Post anymore but courier firms too. DPD has now returned my order from UK twice and the shop won't send it again. No reason given from the shop or from DPD. I guess Ireland is now blacklisted or something.

They tried. DPD won't give them any reason for it.

Just an update on my situation.

My fortnightly orders from uk since may kept getting sent back so I was missing 14 at this stage.

4 arrived today in the one box but they arrived by fastway.

No customs charge but parcel has a cn22 label and contains a 10 digit taric code.

So some bit of progress eventually, hopefully the rest on the way.

I've just had the 8th or so case of this so far this year - I've had 2 orders go missing from the US (both had problem custom forms), 2nd of 2 from UK last week, and at least 3 more, except that unlike yourselves I lost 2 packages from inside the EU and 1 from Cork (was the same week as 2 other packages went missing, 1 US and 1 from Germany).

All except for the latest UK case were accommodating and resent the orders without addition cost to me. I am waiting on An Post's excuse for the latest but part of the issue in many instances is that they don't clearly mark what the problem was on their website - so they might report it as "undeliverable" when the problem was actually a missing or incorrect customs form. What I did notice earlier in the year was that 4 of the missing deliveries were sent via DHL packaging services (2 in the US, 1 in Poland and 1 in Germany), so its possible that there was inconsistencies there regarding DHL. All of this started in July, and prior to this in about 10 years I think I've missed about 2 packages. Its not just smaller sellers.

It would actually help if An Post recorded this properly on their website, as the latest UK case is using the excuse that An Post "tried" to deliver even though I told her that they won't release UK packages for delivery (it was a package worth £51 pounds) without duty and VAT being collected, which never happened. Seriously, there needs to be somewhere to collate the list of failed deliveries and record them, because its happened to me a lot, on at least 3 occasions with Irish or EU orders as well as non EU.

Yes - seeing this also - if you phone them or put in a support request sometimes they do dig and tell you it was a customs issue.

But if your sender sees this they then have a handy excuse to blame you and the post service for this, even if it was actually a customs form incorrectly filled.

The problem with DHL is when non EU deliveries are shipped via their EU incoming (Expert) customs clearance facility in Niederaula in Germany. They scan, clear for customs, and often relabel your goods then forward it to the respective EU country using it's postal service for the last leg. It's now got an EU origin. AnPost are having none of it though, and without explanation, or an attempt to establish any charges due, they will return your packet. But to Niederaula, not to your supplier. They will update your tracking as 'Delivered', ffs, and you're left staring into the empty post box. It was only when I entered the tracking no. into a DHL tracker that I seen the true destination of my packet. Packets returned here often enter a black hole according to other blogs I read. At least my supplier was aware of the packets fate, so they processed a refund, without any idea of the next move of the goods, but it was not possible to reship from this limbo. I've yet to reorder, the noises from this thread and the blacklisting of Ireland packet post by Australian postal services only leaves me DHL as an option. It would seem that rubber stamping a packet as having an EU customs cleared status so that it can be reshipped in the internal market, with a valid EU compliant label is not being accepted by AnPost. You'd need a degree to manually sort mail with all these extra rules, the default response is return, which is akin to dispose.

thank you so much for sharing, I'm linking it around now, most of my friends that also had parcels sent back was orders from Japan

• Six months now and still waiting, actually I've written it off but it's entertaining to watch its progress as it meanders its way around the worlds shipping services.
• It's with Easyship now, whoever they are?
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• 16 Dec 2021
• 05:48
• Your shipment is being returned due to issues encountered.
• United States
•  EASYSHIP
• 16 Nov 2021
• 11:54
• Your shipment is being returned due to issues encountered.
• United States
•  EASYSHIP
• 20 Oct 2021
• 14:09
• Arrived at origin return facility
• Melrose Park, IL, US
•  DHL ECOMMERCE
• 13 Sep 2021
• 18:31
• Processing completed at origin
• Niederaula, DE
•  DHL ECOMMERCE
• 13 Sep 2021
• 14:50
• Enroute to origin return facility [reason unknown]
• Niederaula, DE
•  DHL ECOMMERCE
• 13 Sep 2021
• 14:28
• Undeliverable [reason unknown]
• Niederaula, DE
•  DHL ECOMMERCE
• 13 Sep 2021
• 14:28
• Processed
• Niederaula, DE
•  DHL ECOMMERCE
• 13 Sep 2021
• 14:21
• UNDELIVERABLE - RETURNED TO SENDER
• IPZ Niederaula, DE, Germany
•  EASYSHIP
• 13 Sep 2021
• 14:21
• Undeliverable - returned to sender
• IPZ Niederaula, DE
•  DHL ECOMMERCE
• 13 Sep 2021
• 07:10
• Package received at DHL eCommerce distribution center
• Niederaula, DE
•  DHL ECOMMERCE
• 25 Aug 2021
• 14:10
• DEPARTED FROM LOCAL DISTRIBUTION CENTER
• IEDUBA, IE, Ireland
•  EASYSHIP
• 25 Aug 2021
• 13:56
• PROCESSED AT LOCAL DISTRIBUTION CENTER
• IEDUBA, IE, Ireland
•  EASYSHIP
• 24 Aug 2021
• 14:54
• ARRIVAL IN COUNTRY
• IRELAND, Ireland
•  EASYSHIP
• 24 Aug 2021
• 14:54
• ARRIVAL AT DESTINATION COUNTRY
• IRELAND, Ireland
•  EASYSHIP
• 24 Aug 2021
• 14:54
• ARRIVAL IN COUNTRY
• DUBLIN FWD, IE, Ireland
•  EASYSHIP
• 23 Aug 2021
• 05:08
• PROCESSED AT TRANSIT FACILITY
• GERMANY, Germany
•  EASYSHIP
• 23 Aug 2021
• 05:08
• ARRIVED AT TERMINAL LOCATION
• FRANKFURT, DE, Germany
•  EASYSHIP
• 26 Jul 2021
• 16:19
• Processing at Consolidation Center
• United States
•  EASYSHIP
• 25 Jul 2021
• 08:02
• Arrived at Consolidation Center. Shipment is being processed.
• CINCINNATI, OH, 45235, USA, United States
•  EASYSHIP
• 24 Jul 2021
• 10:06
• Arrived at USPS Regional Destination Facility
• CINCINNATI OH NETWORK DISTRIBUTION CENTER, United States
•  EASYSHIP
• 24 Jul 2021
• 10:02
• Arrived at Post Office
• CINCINNATI, OH, 45235, USA, United States
•  EASYSHIP
• 23 Jul 2021
• 09:45
• Arrived at USPS Regional Facility
• PITTSBURGH PA NETWORK DISTRIBUTION CENTER, United States
•  EASYSHIP
• 22 Jul 2021
• 11:21
• Arrived at USPS Regional Facility
• CINCINNATI OH NETWORK DISTRIBUTION CENTER, United States
•  EASYSHIP
• 22 Jul 2021
• 08:40
• Departed USPS Facility
• INDIANAPOLIS, IN, 46242, USA, United States
•  EASYSHIP
• 22 Jul 2021
• 04:38
• Arrived at USPS Facility
• INDIANAPOLIS, IN, 46242, USA, United States
•  EASYSHIP
• 21 Jul 2021
• 06:55
• Departed USPS Regional Facility
• YBOR CITY FL DISTRIBUTION CENTER, United States
•  EASYSHIP
• 21 Jul 2021
• 04:18
• Arrived at USPS Regional Facility
• YBOR CITY FL DISTRIBUTION CENTER, United States
•  EASYSHIP
• 21 Jul 2021
• 02:00
• Departed USPS Regional Facility
• FORT MYERS FL DISTRIBUTION CENTER, United States
•  EASYSHIP
• 20 Jul 2021
• 19:49
• Arrived at USPS Regional Origin Facility
• FORT MYERS FL DISTRIBUTION CENTER, United States
•  EASYSHIP
• 20 Jul 2021
• 16:31
• USPS in possession of item
• PORT CHARLOTTE, FL, 33948, USA, United States
•  EASYSHIP

Hi Folks , iv had things returned like everyone , this is the most recent , can anyone tell what the sender could have done different ?

MESSAGE FROM SELLER

Hi joe

It’s made it’s way back here ,

Along with 80 per cent of everything I try to send across there - they’ve got to be going out of thier way to arkward as sending stuff to Australia /states etc don’t need half this lot

Here’s the pics of the Jiffy bag - with the tariff code - and iOSs tax paid symbol - I’m not sure what else I can add to the parcels

I’ll refund you so hopefully I can recoup my selling charges

But I can’t get the postage charge back - at the moment I’m in the hundreds now with postage I’ve paid and can’t claim , if it carries on like this I’m going to have to fall in line with other sellers and take it off the postal list

Take a look see if you can spot what’s missing !

New message from: chasemg

(32,138

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€10 postage down the drain.

Imageanpost1.jpgUploaded 7:52 pm359.69 KB

I know but i figured iv nothing to hide , anyone who wants to steal my solid alloy gear knob .... i dont have it ! :v