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Brake Pad fell off car

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Comments

  • Registered Users Posts: 537 ✭✭✭Speedline


    Just for the record, a quick Google suggests Hella Pagid are the OEM brake pad manufacturer.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    Because some places are happy to facilitate people who think more expensive is better.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    Well it was your claim that that brake pads can't fail and if they do its the fault of the garage that touched any car, even if they don't work on the brakes at all. So for that to be true brake pads would have to 100% never fail. So let us know where you get these indestructible brake pads.

    Post edited by Flinty997 on


  • Registered Users, Registered Users 2 Posts: 4,426 ✭✭✭maestroamado


    Generally speaking solicitor conversation is to know if there be funds available for "the fee"



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005



    The whole point of paying a premium for a main dealer service is to make sure that the experts are working on the car and the amount of corrosion on the part that fell off isn't fresh and won't have happened in isolation.

    If you advertise a complete vehicle health check it's bad form if you have a safety critical failure 2k km later. If you say that you're good till the next service and then a part with obvious issues falls off it's a serious issue.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    Have you figured out which part of the sales of goods and services act covers this yet, as you are such an expert



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    He hasn't and he wont, because there isn't any.


    The health-check is based on the information and the car as it is presented on the day. The car could be exposed to anything after it leaves the workshop.


    If the pad broke up the follow day, or even a week later i think it'd be a valid conversation with the garage but 6 months later, ffs.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 50,157 CMod ✭✭✭✭magicbastarder


    my experience of taking an out of warranty car to a main dealer for a service is so they can quote me for an eye-watering list of work which turns out not to be necessary at all.



  • Registered Users Posts: 537 ✭✭✭Speedline


    To be fair to the OP he says he's not mechanically minded. He most likely thinks the best place to bring his car for work is a main dealer. If he is willing to pay a premium for that, who are we to argue.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    There's no pleasing folk though.


    If you err on the side of caution, you're seen as shilling un-necessary work.


    If you take a pragmatic approach in that something may "do another turn, last another while" and it fails, you are worlds worst.


    I would certainly be telling staff to err on the side of caution for the very reason that is the likes of this thread. I'd rather someone has to replace their consumables a little too soon that face the likes of this shite as the public give you no reprieve.



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  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    I'll take that avoidance of the questions asked, and the gibberish that followed to be blanket admission you haven't a clue what you are talking about.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    What you do is give the customer the choice, not present them with fait accompli and bill shock when they turn up to collect the car.

    If they refuse advice, they sign a waiver.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    The issue with the OP is that he won't listen. Not that he decided to go somewhere else.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi



    I agree with that but i think you'd agree it's a fine line.



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    Won’t listen to what exactly? What have I not listened to?



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    The main place the car goes to is a public football pitch with plenty of people in the area who are all neighbours being there in the car park when I leave. If the car was making a warning noise of some sort, do you not think people would be telling me there is a strange noise coming from my car? There are plenty standing about whenever I leave the pitch and also arrive to it.

    In relation to ignoring it myself, my son is generally in the car with me and we are driving to training so why would I ignore a noise at the tyre to put him in jeopardy? We are also driving without music on so it’s not as if it would be drowned out.

    The first warning sign was when I went out, reversed the car and heard/felt the rubbing immediately. I pulled the car forward, then reversed it again and saw the part I pictured on the ground. It was clear there was a brake issue when I pulled forward so I parked up.

    I sent a picture of the part to a friend who is a panel beater and he immediately told me not to drive it and to get it collected by my breakdown assistance which I did.

    The car was bought from a main dealer and has been regularly serviced by a main dealer.

    I’m not sure where you’re getting from this that I’ve been irresponsible somewhere?



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 50,157 CMod ✭✭✭✭magicbastarder


    this is boards. the whole point is finding fault with the OP.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997



    There's no point asking a question then ignoring the advice given. It makes answering the question pointless.

    The OP doesn't know why all the new work was done. So if something else happens he's back in the same situation again.

    At the very least appreciate things can fail and be no one's fault. A car that's not used much still should be started and moved on a regular schedule.

    That's not blaming anyone. It's just being practical.

    https://www.theaa.com/driving-advice/laying-up



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin



    I’m not sure why you’re saying “the OP” when replying to me and I am the OP.

    Again, I’ll ask, what advice have I ignored? What have I not listened to? Do you see me shouting anyone down and disagreeing with their replies? The only replies I’ve taken issue with are ones which are blaming me for a problem on a car that I’ve always driven responsibly and maintained to a high standard.

    I asked a question. I’ve monitored the thread but most of the replies I’m listening to now are just an argument it seems between people who support the garage because they appear to work in the industry and people who don’t work in the industry.

    Either way, I was going to the dealer for the last five years (before this Skoda, my wife had a Seat) and, during that time, they didn’t fill me with enough confidence from their service level that I felt they could be trusted in this issue.

    Hence they’ve now lost a customer as I won’t be going back to them.

    The new garage have said that problems like this can be a common issue in Seats, VWs and Skodas.

    I was also advised to ensure I am driving the car more which I am now doing.

    In relation to the hub, the garage commented that when they replaced the disks and pads, they weren’t happy when they did an alignment check. It may not have been an issue but they wanted to change the hub to rule out any potential issue. They have however absorbed the cost of that as it may not have been necessary to replace it - that’s something the dealer would never have done. The dealer were always quick to charge and charge well.

    It is worth mentioning though I am a regular customer of this new garage with my other vehicle and did buy my last vehicle off them so that is probably reason why they did this - in saying that, as pointed out above, the dealer in question would still never have done this.

    I was given other info but, like I’ve already said, I’m not mechanically minded so it was double Dutch to me.



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  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    I see. So people aren't giving you common sense practical advice based on experience they are just defending the garage.

    It's a handy way to dismiss anything that disagrees with you alright. So what was the point of this thread then?



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,729 Mod ✭✭✭✭Hellrazer


    Lemlin,

    Im not going to quote your whole post. What I said was that this issue

    "In my opinion its the drivers fault. A brake pad just doesnt break away like that without some warning noise and its likely the driver didnt hear it / choose to ignore it."

    And I stand by that - From experience there was no way that brake pad just fell out with absolutely no warning.

    If I came across as blaming you that wasnt personal - I just feel that theres more to this and you being non - technically minded youre hearing both sides of the argument - one from people saying the dealer is in the wrong and others saying they arent.

    I still question why a hub was fitted - a hub doesnt affect vehicle alignment.


    I also understand where you are coming from reading different views from those in the trade and those not and its hard to know who to listen to.


    Apologies if I came across the wrong way but the whole dealer bashing that goes on in here gets on my nerves- we`re all useless until people need us. And then we`re the worst in the world when we do give bad news.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    And worse again when we charge for it. Everything should be free at the dealers.



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    You seem to be looking for an argument here? Go look for it somewhere else.

    Exactly what advice have I ignored or dismissed?

    The point of the thread was to seek advice from people from mechanically minded than me but it appears there are very different views on the topic.

    What it came down to for me in the end was I just didn’t have confidence in the dealer so have now moved my business elsewhere going forward.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    There really aren't different views. The majority of people are telling you more or less the same thing bar the odd exception who don't seem to know anything about cars or consumer law.

    Post edited by Flinty997 on


  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    While there are good and bad in every industry, and it's true you mainly hear bad news on the internet. But car dealer are the cause of much of their own woes. No smoke without fire.

    In this example you have a customer who has paid for work done and really had no idea what was done, from either garage While it's true they had little interest in finding out or educating themselves, there's an opportunity missed in elevating the garage above others in demonstrating their expertise to the customer.

    Had work done in my own car recently under garage warranty and when I asked for a print out of work done for my records I was told they don't issue print outs for work done under warranty to customers. In fairness to the girl in the office she had no problem telling me in detail what was done. But I was baffled by the garage policy.

    While I have had some good experiences with dealers. The majority were negative. If the industry wants to improve it's public image it needs to work on it.



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  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,729 Mod ✭✭✭✭Hellrazer


    Had work done in my own car recently under garage warranty and when I asked for a print out of work done for my records I was told they don't issue print outs for work done under warranty to customers. In fairness to the girl in the office she had no problem telling me in detail what was done. But I was baffled by the garage policy.



    Actually we were told that we cant supply warranty invoices to customers for warranty work as it falls into GDPR territory ie the invoice is made out to the manufacturer and not the vehicle owner so I dont think its garage policy - it could be GDPR related.

    I cant even supply service histories anymore to a new (used) vehicle owner without removing names and addresses from the invoices.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    Generally you wouldn't be in a position to generate a warranty invoice at the point the car is returned to the customer, it's usually only processed and paid in the following weeks.


    Generally, i wouldn't be keen on giving them out as it's not really the customers business in terms of the rates agreed between ourselves and the manufacturer, part prices etc. A zero value cash sale invoice can work with a bit of a write up on it if the owner wants doccumentation, however i'd also err on the side of it's not the done thing if at all possible.


    GDPR is tricky alright, i wouldn't give anything other than a verbal confirmation on a service history, dates, mileages and parts fitted, nothing else. Very easy for GDPR to slip in a service dept with things like that. We are even at a point of adding it to every used vehicle preparation to delete old phone names from tbe bluetooth and if "home" is saved on the sat nav to delete it.


    Anyway!



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    They might use the excuse of GDPR but tbh I'd lay good odds its about putting yet another layer of abstraction between the customer and information about the car, to increase dependency on the dealer/manufacturer.

    Wiping a built in GPS is a no brainer.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    To be fair any manufacturer i've ever dealt with has been very particular about how warranry repairs are carried out down to nuts, bolts, gaskets etc, the spend on a warranty repair is never an issue, the biggest issue is making sure the repair is lasting and correct. If anything they should find a way to shout about how good warranty repairs generally are.


    That being said, i dont think the warranty invoice from the dealer to the manufacturer is any of the owners business to request. No problem discussing or putting in writing what was replaced but I dont think there's an entitlement to a copy of the warranty invoice for the consumer.



  • Registered Users, Registered Users 2 Posts: 23,459 ✭✭✭✭mickdw


    Having warranty work, I wouldn't care what it cost but I'd certainly want some form of record. Be it Job sheet or redacted invoice or whatever but it would need to describe work done and parts replaced.

    Too often with warranty you are offered nothing only 'you are all good now'.



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  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    And this is? I’m reading a number of pages of people giving plenty of different opinions.

    If you’re talking again about the car moving regularly, it moves at least 3 times each week to go to football training which is a 10km or so journey. That’s the least it would have done each week but it has moved each week.

    2000 kms divided by 26 weeks gives you an average of 76kms a week. Perhaps not as active as it should be but not lieing idle for long periods either.

    The article you linked to earlier is not at all relevant to my vehicle:

    My car has never not been driven in two weeks. I did clearly state earlier at the start of the thread that the car was driven 1-2 times at least every week.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    Its a general guide not meant to be taken literally.

    You don't have to park a car for a long time for a brake to seize up. Anything mechanical can fail for a multitude of reasons.



  • Registered Users, Registered Users 2 Posts: 8,238 ✭✭✭saabsaab


    Failures can happen but the friction material dropping off like that shouldn't happen in the circumstances given.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997




  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin



    The article, that you chose to post here, says any car should be fine even if left parked up for two weeks. My car has never even been left parked up for one week so what is the relevance of the article?

    I’m also waiting for you to outline what “same thing bar the odd exception” all the posters were telling me?

    For the third or fourth time I’ll ask, what advice given have I chosen to ignore?

    Much like your chosen, but irrelevant article, that you are now stating is “not meant to be taken literally”, a lot of your points seem very “general” and when you are questioned on them there isn’t a lot of concise backup.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    I'm beginning to see the futility of trying to explain the practicalities and limitations of materials and mechanics "...knows very little about cars...".

    Changing garages was the best course of action for all involved. The old garage is happy you've moved on. The new garage is happy to charge you more, and you're happy to pay more. Everyone's happy.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    I wonder how many people here who take an interest in their cars. Check before getting work done (and after) that dealers use OEM parts, and have actually fitted them if they claim to do so. Is what they've used documented on the invoice.

    There is probably some obligation in franchises, but I've been caught out before assuming this.



  • Registered Users Posts: 706 ✭✭✭blackvalley


    But the Op didnt ask you to " explain the practicalities and limitations of materials and mechanics ". He simply asked you to back up your assertion that he had ignored advice. Actually asked you several times.



  • Registered Users, Registered Users 2 Posts: 12,586 ✭✭✭✭Flinty997


    He was advised why it couldn't have been the garage fault. That pads are not infallible and you can only explain that by explaining the rest of it. If you dismiss those as possiblities what is the other conclusion.

    Blackvalley what's your own conclusion was it the garage that caused it. If so how. Are brake pads 100% reliable.

    Post edited by Flinty997 on


  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    And how exactly have I ignored that opinion then?



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  • Registered Users, Registered Users 2 Posts: 73,477 ✭✭✭✭colm_mcm


    What was the outcome of this? Thread is nearly 2 weeks old



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    Didn't go back to the dealer, got pads fitted at an indy.



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,729 Mod ✭✭✭✭Hellrazer


    And got a hub fitted for some strange reason - Im still wondering why.



  • Registered Users, Registered Users 2 Posts: 2,787 ✭✭✭9935452


    To be fair to the op, he did say he has gone to a main dealer of a rival brand , not an indie

    Post edited by 9935452 on


  • Registered Users, Registered Users 2 Posts: 8,238 ✭✭✭saabsaab




  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,729 Mod ✭✭✭✭Hellrazer




  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin




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