Brake Pad fell off car

While there are good and bad in every industry, and it's true you mainly hear bad news on the internet. But car dealer are the cause of much of their own woes. No smoke without fire.

In this example you have a customer who has paid for work done and really had no idea what was done, from either garage While it's true they had little interest in finding out or educating themselves, there's an opportunity missed in elevating the garage above others in demonstrating their expertise to the customer.

Had work done in my own car recently under garage warranty and when I asked for a print out of work done for my records I was told they don't issue print outs for work done under warranty to customers. In fairness to the girl in the office she had no problem telling me in detail what was done. But I was baffled by the garage policy.

While I have had some good experiences with dealers. The majority were negative. If the industry wants to improve it's public image it needs to work on it.

Generally you wouldn't be in a position to generate a warranty invoice at the point the car is returned to the customer, it's usually only processed and paid in the following weeks.

Generally, i wouldn't be keen on giving them out as it's not really the customers business in terms of the rates agreed between ourselves and the manufacturer, part prices etc. A zero value cash sale invoice can work with a bit of a write up on it if the owner wants doccumentation, however i'd also err on the side of it's not the done thing if at all possible.

GDPR is tricky alright, i wouldn't give anything other than a verbal confirmation on a service history, dates, mileages and parts fitted, nothing else. Very easy for GDPR to slip in a service dept with things like that. We are even at a point of adding it to every used vehicle preparation to delete old phone names from tbe bluetooth and if "home" is saved on the sat nav to delete it.

Anyway!

To be fair any manufacturer i've ever dealt with has been very particular about how warranry repairs are carried out down to nuts, bolts, gaskets etc, the spend on a warranty repair is never an issue, the biggest issue is making sure the repair is lasting and correct. If anything they should find a way to shout about how good warranty repairs generally are.

That being said, i dont think the warranty invoice from the dealer to the manufacturer is any of the owners business to request. No problem discussing or putting in writing what was replaced but I dont think there's an entitlement to a copy of the warranty invoice for the consumer.

Failures can happen but the friction material dropping off like that shouldn't happen in the circumstances given.

I wonder how many people here who take an interest in their cars. Check before getting work done (and after) that dealers use OEM parts, and have actually fitted them if they claim to do so. Is what they've used documented on the invoice.

There is probably some obligation in franchises, but I've been caught out before assuming this.

He was advised why it couldn't have been the garage fault. That pads are not infallible and you can only explain that by explaining the rest of it. If you dismiss those as possiblities what is the other conclusion.

Blackvalley what's your own conclusion was it the garage that caused it. If so how. Are brake pads 100% reliable.

What was the outcome of this? Thread is nearly 2 weeks old

May mean a disc/rotor?