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Brake Pad fell off car

2

Comments

  • Registered Users Posts: 537 ✭✭✭Speedline


    Agreed. Although it was only the lining that escaped this time.

    Slightly off topic, we do exchange calipers in work. I've seen the outer part of calipers worn down where the pad has fallen out and they kept driving with the caliper against the disc! I can only imagine the noise and sparks from whatever it was.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    But the OP was told their brakes would last to the next service and I don't know any car which has 6 month couple of thousand km service interval. Under consumer law defects within the 1st 6 months are manufacture issues, the OP had work done on their brakes just over 6 months ago.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 50,175 CMod ✭✭✭✭magicbastarder


    we still don't know what work was done on the brakes though; the €137 line item mentions brakes, true, but it also mentions the clutch and the OP states there was a part swapped out there which could easily account for the €137.

    it'd be one thing if the pad failed the day after inspection, when you could argue the issue would have been visible during the service; but we're talking six months passing, on a part the garage said was near EOL but didn't actually replace. it's quite possible the issue wasn't visible six months ago without removing the part for inspection.

    it's possible the OP could ask for a courtesy swap out for free, but i can imagine the garage owner's reaction - 'we told you you'd need to replace the parts within a year, and you've arrived within a year and claimed the failure of the parts is on us?'



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


     'we told you you'd need to replace the parts within a year, and you've arrived within a year and claimed the failure of the parts is on us?'

    They told the OP they'd last to the next service. A garage should never send a car out that has items that won't last till the next service, especially safety equipment. If a customer is taking a vehicle that has parts that won't last to the next service and has been informed of this the garage should make a note on their system and have the customer sign a declaration that they are taking it at their own risk.



  • Registered Users, Registered Users 2 Posts: 6,059 ✭✭✭kirving


    It doesn't matter if the car did 2k, 10k, or it was 2 or 10 years since the last service - there is absolutely no way that the friction material should delaminate as it looks to have done. It also appears to have happened over a period of time, as it doesn't look to be a clean break.

    Is the fact it happened the garage's fault? No.

    Should they have noticed it during the brake work? Probably, in my opinion. If they're going to specifically charge for brake work, at minimum they should be doing a thorough check.

    Should they have told the customer, after checking the pad thickness, in their professional opinion, it's OK to wait until the next service before changing the pads? No. They should be doing proper checks (not just thickness) before making statements like that on what is a wear part near the end of it's life, and the number one safety component of the car.

    That of course rests on it taking over 6 months for the pads to degrade from OK with no sign of failure, to falling apart. I can't go back in time and check, but looking at the pictures I would think that the degradation took much longer.



  • Registered Users, Registered Users 2 Posts: 2,882 ✭✭✭sc86


    Cant believe some of the expert comments here, do you guys look for warranty on other wear and tear items like tyres also?

    The garage told you they needed to be changed 6 months ago , you would swear you bought the car new from them 6 months ago with some of the comments.



  • Registered Users, Registered Users 2 Posts: 1,605 ✭✭✭cpoh1




    Find it hard to believe that as an experienced mechanic for a dealers here that you wouldnt stand over an OEM part that is defective, regardless of whether its a wear and tear item and one that had been inspected and signed off as ok on a previous service.

    Theres plenty of meat left on that pad, it shouldnt be failing like that.



  • Registered Users, Registered Users 2 Posts: 23,462 ✭✭✭✭mickdw


    Yes actually.

    I successfully got 2 new tyres from pirelli. Their tyres came from factory on a new Passat and we're showing cracking at 3 year old with about 40k km done. They were on rear and strangely o ly about half worn. One then blew out.

    Went in to tyre shop and asked that they were sent back to pirelli. We're expecting a few quid off. They sent 2 new tyres.

    So even though they have done most of expected life and were 3 years old, they were replaced because they were not fit for purpose and being a safety critical item, should not fail in that way.



  • Registered Users, Registered Users 2 Posts: 8,239 ✭✭✭saabsaab


    They need to do the same, absolutely. A safety issue not on in this day and age.



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  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi



    I really dont see why you would stand over it. It's not the dealers position to put an indefinite warranty on every part of the car because they put a spanner to it before.


    If the car was under warranty, yes. If the car was marginally outside of warranty, yes. If the dealer had fitted those pads to it at any point before, yes. If the dealer had been working on any part of the brakes on that axle at any point in time, probably yes. If the owner is a good customer and is very unhappy, we'd look to meet them somewhere in the middle as a goodwill gesture. If a customer told me it was my issue to fix, no, absolutely not.


    Ffs, the car is 3 years out of warranty. At what point does the car begin belonging to the owner for the owner to take responsibility for covering repair costs?


    Granded it's an unusual and an unsafe failure but the car is 6 years old with 100k kms on it. Nobody died, fit new pads, move on.


    You could give stuff away all day in a main dealer but the dealership is a franchise you cant just open the floodgates to replacing things for nothing because the customer feels thay way inclined. What if the steering rack failed in another 3 months time on OP's car, should the dealer stand over that too because it was serviced 9 months previously by them and the dealer said the steering components were acceptable until the next service?


    Conponents can fail between services. It's not the dealers job to stand over them when they do.



  • Registered Users, Registered Users 2 Posts: 18,495 ✭✭✭✭bucketybuck


    Its good to see that even though the boards software has changed, that the "consumer law sale of goods act" lads are still the same. As in, they still don't have a clue what they are talking about.



  • Registered Users, Registered Users 2 Posts: 18,495 ✭✭✭✭bucketybuck


    When you touch a car you become responsible for it indefinitely, don't you remember signing that contract?



  • Registered Users, Registered Users 2 Posts: 23,462 ✭✭✭✭mickdw


    To be honest, as per your second paragraph there, that's all anyone would be expecting but you have argued against this all along.



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    I think some people misconstrued that I was blaming the garage. I was seeking opinions from others who may have better knowledge than me.

    The garage worked on the car six months ago because the cylinder in the clutch went. They replaced it, changed the timing belt and did other work which cost over €1,000. So I’m not a person who is trying to avoid paying for work as some people seemed to state here.

    I bought the car second hand from another main dealer in another county in November 17. It had a full dealer service history then and has only been worked on by the main dealer in my own county since. Services have always been completed on time.

    The garage’s exact line to me leaving was “that’s you done for a long while now” when I paid in June. They did have the brake pads as an orange item on the service doc stating they should be changed at the next service.

    Since then, the car has been used 2-3 times most weeks but has only covered less than 2500kms.

    I’ve changed garage now to the garage that works on my other car. It’s a main dealer for a rival brand but I really don’t have faith in the garage after the brake pad part fell out - maybe it’s not their fault but my confidence is gone. As others have said, I’m lucky it fell out when I was just reversing slowly at home.

    The brake pads and discs have been replaced and I’m told the hub was also replaced.



  • Registered Users, Registered Users 2 Posts: 1,171 ✭✭✭Whocare


    Nearly had an Fatal crash went pad separated from backing plate on me few years ago. Coming down hills to T Junction going about 80km hit brakes Pedal went to the floor straight out cross Junction if was car or truck on coming game over . In my case it was cheap brake pads Mintex pads that was only changed at most 2 years before hand back.



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  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    It's a good job that consumer law means that a company has to stand over their work. The fact that you keep going on about warranty shows how little you know an

    I pity your customers.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    Show me where in the Sale of Goods and Supply of Services Act that I'm wrong and I'll happily stop posting advice to others that they have very strong protection under consumer laws when dealing with the motor trade. Prove I've no clue what I'm talking about instead of saying it.

    Here's the Act as you appear to not know about it.



  • Registered Users, Registered Users 2 Posts: 2,843 ✭✭✭Buffman


    Glad you got sorted OP.

    In fairness, I don't think anyone was saying you were being a 'cheapskate' when it came to maintenance. 👍️

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles or cartons to avoid the DRS fee.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi



    Del, they didn't work on the brakes. There's nothing to stand over.



  • Registered Users, Registered Users 2 Posts: 18,495 ✭✭✭✭bucketybuck


    Whats hilarious about you lads is that you use the same logic as those freeman on the land cranks, you think shouting "consumer law" "sale of goods act" is some magic word that automatically wins the case.

    What you always, always fail to do is demonstrate exactly why a far reaching act applies in this or any specific situation.

    Show you where you are wrong? You haven't even said anything to disprove, you haven't shown which part of the act applies here or what the basis of a judgement would be. No, all you do is shout "sale of goods act" as if that is all it takes.

    You may as well have just said, "The LAW says they have to pay for it".



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  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    The car has a full dealer service history!! But then you don't think that businesses have to stand over their work, so as I said I pity your customers.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    So there's nothing in the Act which says I'm incorrect. Thanks.

    And people wonder why the motor trade has such a bad reputation. No idea of the law and zero customer service and think that once out of warranty it's the end all of their responsibility.



  • Registered Users, Registered Users 2 Posts: 18,495 ✭✭✭✭bucketybuck


    Very notable that you still don't explain why the act applies here.

    You don't even try to. That says it all, you clearly haven't a clue why the act would apply.

    Its like saying that the OP is covered by the Customs act 2015 and then when called on it just claim that there is nothing in the act that says you are incorrect. Its amazingly ignorant.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi



    But they never replaced the brakes!

    The brake pad was acceptable at last service but flagged as due for replacement at next service. They didn't build the car, it's several years out of warranty.


    If the engine threw a rod after the service should the garage be paying for a new one because they service the car?



  • Registered Users, Registered Users 2 Posts: 1,605 ✭✭✭cpoh1


    Forget about who replaced the pads and warranties for a second. Focus on what failed. Its a genuine manufacturers serviceable part that failed before well before its end of life unexpectedly. Sh*t goes wrong with cars and thats life, been there done that, but a supposedly high quality OEM part thats la few years old?

    I hate this sale of good crap as much as the next guy but this falls directly within that category, its not unreasonable to expect for these pads not to fail like this, its a defective part.

    What kind of conversations would solicitors be having if there was a serious accident involved.



  • Registered Users, Registered Users 2 Posts: 2,787 ✭✭✭9935452


    To be fair , assuming the parts were the original brake pads , they are 6 years old minimum, could be more .

    Any parts that you buy new , you get a year or 2 years warranty with it . I dont see this as any different.

    Parts fail especially wearing parts.

    Personally id say what caused this was the car essentially lying idle for 6 months , most likely the car has practically nothing done for the last 2 years with covid .

    I know when i wash my car , if i dont drive it and dry out the back discs and pads will be stuck the following morning. Combine this with car lying up, maybe with frost, i wouldnt be surprised they failed in the way they did.



  • Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi



    I dont know what kind of conversation they'd be having, but I'd imagine they'd be making you well aware of the costs of trying to fight to get a manufacturer to stand over a 6 year/ 100,000+ km old brake pad that was flagged as close to end of life 6 months previously.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    Warranty has nothing to do with this and constantly saying the warranty is out is irrelevant.

    What the issue here is that a person was told that their car with a main dealer service history was good to go till the next service. A part that's obviously got a lot of corrosion has fallen off after 5 months a few thousand km, what inspections were the main dealer doing to not notice the badly corroded parts? If the pads where 6 years old that's an even bigger miss be the dealer.

    They where told you are good till the next service, which company does 6 month or 5k km service intervals.



  • Registered Users, Registered Users 2 Posts: 4,426 ✭✭✭maestroamado


    Have you confirmed if it is from your car... i expect not as i do not think it is possible for a brake pad to fall out.....



  • Registered Users Posts: 537 ✭✭✭Speedline


    It certainly is possible. I have seen it a few times.

    In relation to spotting the corrosion between the friction material and backing plate, that would be near impossible to see without removing and inspecting all 8 brake pads at each service. That just doesn't happen. Should it? Maybe. But standard practice is to report on how much friction material is left. Which is what they did.



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  • Registered Users, Registered Users 2 Posts: 1,475 ✭✭✭JustJoe7240


    It is possible, Happened to me about 6 months ago, Pad was overdue to be changed though



  • Registered Users, Registered Users 2 Posts: 23,462 ✭✭✭✭mickdw


    I've not seen an oe quality pad lose its friction material other than when down to about 3mm and it just breaks off.

    Shite aftermarket pads I have seen come apart many times.

    It's a safety critical item and it failed. It's not acceptable - simple as that.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    If you advertise this then you'd better be doing better inspections than a quick visual of the friction material

    "Whether you have a new or used ŠKODA, you can choose a ŠKODA Service Plan that covers either two or three services.

    COVER INCLUDES:

    • Oil and filter changes.
    • Complete vehicle health check."




  • Registered Users, Registered Users 2 Posts: 12,605 ✭✭✭✭Flinty997


    That happened to my 2nd car. Left sitting for long periods, did less around 1500 in the year of the first lockdown. One morning, brake was sticking as went to pull off and it ripped off the lining. Did no damage other needed new pads. Don't they suggest you start and move a car you're not using exactly to prevent this.



  • Registered Users, Registered Users 2 Posts: 4,426 ✭✭✭maestroamado


    That looks the metal backing in the pic... it also looks like it has had no contact from piston for a time... i would not be surprised if i am wrong and it is just the braking part of the pad...

    I think if i had a 5 year old car and the complete pad came off i would be talking to whoever manufactured the car as it be design fault...

    The OP may decide to let us know...



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 50,175 CMod ✭✭✭✭magicbastarder


    would be curious as to how complete 'complete' is. were you to be a pedant, you could argue that it means they check every single part on the car, as well otherwise, it's not complete.



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    I already responded above and said I have lost faith in the dealer so I went to a different garage and they have replaced the brake pads, discs and the hub.

    Car driving like a dream now.



  • Registered Users, Registered Users 2 Posts: 4,426 ✭✭✭maestroamado


    My question was it the metal backing or the pad attached to same that fell to ground... if the metal backing fell to the ground there is a serious problem with the car...

    For me it basically cannot happen... Not much point in trusting anyone if this can happen...



  • Registered Users, Registered Users 2 Posts: 22,251 ✭✭✭✭Lemlin


    I put up a picture of the part that came off. It’s been looked at by a different garage and repaired and running well. I’m not technically minded so didn’t ask for the ins and outs of exactly what came off because it might as well be Dutch to me.



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  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,731 Mod ✭✭✭✭Hellrazer


    Would you care to tell me how you know what the life expectancy is on a set of pads - or any other part for that matter. I could be a millionaire overnight if I knew the when something was going to fail.

    The facts are the car is almost 6 years old with 107000 on the clock.FWIW I dont think Ive ever seen a set of pads last 107k and Id question if they were done before - the car could have been almost 2 years old when the OP bought it.


    Pads were inspected and it was "advised" that they need changing at next service based on the amount of friction material left - we`re not Nostradamus able to tell when something is going to fail. We dont have a crystal ball that we can look into and tell a customer that their brake pad is going to fall out sometime in December 2021.


    2000km later this happens to the OP which is unfortunate but not the fault of either the garage or the manufacturer. Brake pads are a wear and tear item and lookign at the brake pad it looks like a caliper has possibly seized, worn the pad down to the metal and it fell out. So while it may have been ok at the inspection with the dealer its possible for a caliper to seize and this to happen within 2000 kms.

    Like most of these threads theres sometimes a bit more to this than we`re being told -Id be asking why did they fit a hub.

    I cant see any reason why a hub would be fitted when doing brake pads and discs. Unless the bearing was so bad that there was uneven wear on the brake pad which caused the issue in the first place. Possibly missed by the first dealer or the bearing failed since it was inspected.


    Theres something not sitting right with me with this - theres always a reason for a failure of a component and in this case something caused that pad to fall out.

    Either cheap pads fitted previously , seized caliper or that hub that was fitted.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 50,175 CMod ✭✭✭✭magicbastarder


    FWIW I dont think Ive ever seen a set of pads last 107k and Id question if they were done before

    i recently - six months ago - had the pads changed on the rear of the car, also an octavia, with 117k on the clock at the moment so probably nearly spot on 110k when done. i bought the car from my father, who had it from new, first time the rear has been done. the mechanic reckoned there was still a year left in them, but since he was working on the rear of the car anyway (springs were being replaced) i decided it was time to to them when he was in there anyway.



  • Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    The car was only worked on main dealers. So as you and I both think a mistake was made, but regardless its still the garages fault not the OP's.



  • Registered Users, Registered Users 2 Posts: 1,605 ✭✭✭cpoh1


    World of difference in wear rates of front and rear pads. Never heard of front pads lasting over 100k myself, its a fair bet these were changed at some stage over the life of the car.



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,731 Mod ✭✭✭✭Hellrazer


    Sorry Del but I have to completely disagree - there is no way in hell that there was no noise from that pad failing whether it was a caliper, wheel bearing or just a pad disintegrating.


    There would have been some abnormal noise either a rumbling sound ( bearing), scraping sound ( caliper seized) or a knocking sound (brake pad coming loose)



    This was definately not a dealer or manufacturer fault - In my opinion its the drivers fault. A brake pad just doesnt break away like that without some warning noise and its likely the driver didnt hear it / choose to ignore it.



  • Registered Users, Registered Users 2 Posts: 12,605 ✭✭✭✭Flinty997



    You'd think if they made a mistake it wouldn't have lasted 6 months and 2k of driving....



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  • Registered Users, Registered Users 2 Posts: 12,605 ✭✭✭✭Flinty997




  • Registered Users, Registered Users 2 Posts: 12,605 ✭✭✭✭Flinty997


    Can you let us know what brake pads are guaranteed never to fail.



  • Registered Users, Registered Users 2 Posts: 35,486 ✭✭✭✭Hotblack Desiato


    The photograph of what fell off clearly is the friction material not the backing pad.

    Scrap the cap!



  • Registered Users, Registered Users 2 Posts: 1,605 ✭✭✭cpoh1


    Call me pedantic but I would expect all OEM pads from an established car manufacturer like VAG to come with a full lifetime guarantee against falling apart with 25% wear remaining? After all these are the only things that ultimately stop your car from ending up in a ditch or on top of a pedestrian, theres a higher standard of reliability expected with certain safety items.



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 10,731 Mod ✭✭✭✭Hellrazer


    As I said previously these didnt "Just fall apart" -- Something caused this to happen and until we know that you cant keep saying it should be warrantable or the fault of the dealer or manufacturer.


    We`re not getting the full story here - friction material doesnt just fall off absolutely with no warning and its surprising no one has questioned this instead of jumping down the "its the dealers and manufacturers fault" line of questioning.


    Im still questioning why a hub was fitted - it just doesnt make sense to fit a hub / bearing if all it needed was pads and discs.


    It took 2000kms for the pads to apparently **** themselves with no warning - somethings not right with this story.



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