Google Pixel 5 and Eir 5G

anyone have an update on this ?

I got a Pixel 5 earlier this year and got an Eir 5G sim plan for it and ended up giving it back to Eir within the cooling off period as I could not get 5G on it even though i was in city centre 100 yards from the mast

Eir chat and store telling me all 5G phones are supported while Google doesn't have Eir listed as a supported network in Ireland. I really doubt it will be fixed tbh seeing how it looks like even the older pixel phones are still without 5G on eir's network. If anyone has better luck than me dealing with them post here thanks!

Just got my Pixel 6 Pro and found this thread when searching for a reason why 5G was not working.

Same issue here regarding an inability to correctly change APN settings.

LTE only works, what a balls

I'm fairly certain that's on Eir, they will likely have to whitelist it on their network. I raised hell last year with Three to get the OnePlus devices whitelisted for 5G (Three forum, customer support, Twitter) and eventually it happened. Your best bet is to push it with Eir.

Eir says that Google hasn't yet certified the Pixels for 5G on their network, there's nothing on the eir network stopping it from working

and google says it's on Eir side... I think good to keep asking both companies so maybe they enable it finally

I was advised to fill below form and request 5G support for google pixel 5G phones

https://www.eir.ie/support/online-forms/mobile-log-a-complaint

GoMo SIM and Pixel 6 Pro owner here as well and no 5G!?

Now, I had 5G in many many places around Dublin when the same GoMo SIM was in my S21 Ultra. Same thing when the same GoMo SIM was in my Poco F3 5G so what the fook is up with the same SIM in my Pixel 6 Pro and no 5G!?

Tested today in a location (work) that I previously got 5G in when using the Poco and no way would anything other then LTE show on the Pixel 6 Pro!? :-(

Frustrated for sure but I am gonna keep pestering them via the feedback option on the phone....if they block me so be it! I will send one message and one message only per day....worth a try sure!

M

I just contacted GoMo using this page - https://gomo.ie/contact/

same issue with Pixel 5 - I also left feedback with Eir and Google

Same call here. Hopefully real action is being taken and not just lip service.

Just sent in one also, will see what comes of it. They already appear to have made a mess of my first bill also adding the 5G plan to an existing account and mucking it all up. never a dull moment when you change anything with eir, when things are working they are great but once something goes wrong it's luck and lots of time wasted getting the right person to help resolve it.

Eir called me the other day after I submitted the form and they told me that they are aware of the issue and that they are escalating they could not tell me when the issue would be resolved. I say let's keep submitting the form every week or so until we get an answer.