Solis Inverter .. Increase update frequency possible ?

I emailed them on this last month asking could they do it every minute and got a one word answer in the reply from their support - no. ☹️

Email Solarman instead 😉

Try customerservice@solarmanpv.com

Wasn't for me 😉

But I also got an email from then saying to stop emailing them, probably sick of me and finally gave in haha

Hi

My 6kWp system just went live today 🤘 and I have a Solis S5 6kW inverter and I want to get my data online. I see there is an RJ45 connection on it, can I just plug this into my LAN and get connected to the cloud and send my data. From the bit of reading of the manuals and the interweb it seems to be the wireless data logger they use for this not a direct LAN connection.

Thanks

Hmm no such ports on my inverter are you sure that's not either the meter/battery canbus port?

They have a stupid 4 pin round proprietary connection for their loggers and you can't get live them from them unless you jerry-rig that port to your own modbus adapter

Cheers for that, contacted them and they have changed the logger updating frequency to every 60 seconds

Thread revival, relevant.

Solis seem quite happy to reduce the DUC to one minute now if you email them. Have done so over the last 24hrs and they have reduced it without issue.

That's what I was aiming for; that the power flow diagram in the app and on the web interface would update every minute instead of every 5 minutes. I can see from the changes they made that the Data Upload Cycle is now 60s in the details of the Inverter and the Data logger, however my app and web interface are still running to 3, 4, 5 minutes sometimes. I thought maybe it takes some time to propagate, and I've cleared the app cache and storage, but it's still the same. When I reverted to them to say it was still 3-5 minutes they said that in their end when they test it, it's 1 minute and suggested I contact the API developer (I feel that's a typo and they mean app), but I'm not sure what benefit that would bring. It's all coming from their servers anyway.

I'll leave it a couple of days to see if it settles. A friend of mine is requesting the same so I'll see how he goes also.

Shall report back.

I got confirmation from Solis this morning that they updated the datalogger frequency from 5mins to 1 min.

I am seeing no difference in the data shown in the app or on Desktop so I am not sure if there is a benefit?

I might restart the inverter/ datalogger tonight to see if that changes anything?!

To be fair to them, it worked!!

The overview screen on the app is still showing every 5 mins or so but if you click on device and view the data in there it's every minute.

Hi all, looking for advice, I submitted ticket to Solis Helpdesk to increase update frequency to 60 seconds and this is the reply I got.

"The default uploading frequency is 300 seconds, and it can't be changed 60 sec uploading frequency is removed from datasheet, and it only opened for commercial demonstrations and internal testing, not for end customer's daily use."

Any advice on how to respond or is there a different email address to use rather than submitting a ticket to get them to increase update freqency to every minute?