Bought car from main dealership last week and tyres in poor condition - advice please

heartofwhite · 03-08-2021 8:42am #1

Hi All,

Purchased a Used car from one of the main dealerships last week and one of the tyres got a puncture on Saturday. I have just dropped the car into a garage for check and the guy says all tyres should be replaced as they have cracks in them.

When we bought the car, the dealer supplied us with a sheet listing all the service checks done including tyres. Yet, they seem to need to be replaced.

I have ordered a new set, but wondering what I should do about the cost? Should I ring the dealer and push for them to pay the cost?

The tyre place will be taking photos of the tyres when they are up on the lift and he will send them to me.

Not had this experience before with a dealer so unsure how to approach it. Plus, the guy who sold us the car is on leave this week.

Any advice would be grateful.

Vestiapx · 03-08-2021 8:44am

Can we see a pic of the tyres?

03-08-2021 8:44am

Funnily enough, the few times I’ve got punctures, I’ve been advised to have all tyres changed as well.

enricoh · 03-08-2021 8:57am

When was it nct'd last? Some tyre places like to drum up business.

heartofwhite · 03-08-2021 8:57am

I rang back the mechanic and told them to cancel the order for tyres and to just invoice me for the inspection and to take photos. I think I am better off bringing it back to the dealer as is and let them take a look. To be fair to the mechanic he did show me the cracks. Will send on photos when I have them.

heartofwhite · 03-08-2021 8:57am

https://www.boards.ie/discussion/comment/117698065#Comment_117698065

Does not have an NCT - it is a 192

cruizer101 · 03-08-2021 9:02am

Cracking would normally be from age which shouldn't be the case on a 192.

How old are the tyres? Guide here https://www.kwik-fit.com/tyres/information/tyre-age

dudley72 · 03-08-2021 9:08am

I got brand new tires on car, went into place about two month later with puncture and was told the first two needed replacing

when I said I only bought two months ago was swiftly told they got my car mixed up with another and off they went

pure gangsters but probably doing it to every car

FishOnABike · 03-08-2021 9:09am

It would be very unusual for two year old tyres to show signs of the rubber perishing. What is the manufacturing date (week + year) on the tyre sidewall? Are the tyres the brand shipped by the manufacturer? The tyres it wheels might have been swapped out, either by the garage or by the previous owner before trading it in. Either way they should be roadworthy.

heartofwhite · 03-08-2021 9:12am

https://www.boards.ie/discussion/comment/117698094#Comment_117698094

I am waiting to get the car back from the mechanic, I will check the manufacture date then. The tyres are Dunlop from what I can remember.

stezie · 03-08-2021 10:36am

https://www.boards.ie/discussion/comment/117698070#Comment_117698070

a 192 with cracked tyres already?

Are they age related cracks? Or cracks from damage after the tyre was driven on while flat after a puncture?

noelf · 03-08-2021 10:43am

How many km on the car and has it got a service history ? Details on tyre depth should be in the service history..

rob316 · 03-08-2021 10:52am

Tyre place is pulling a fast one I'm willing to bet. How big are the cracks? small cracks on the threads are normal.

heartofwhite · 03-08-2021 10:57am

I got the car back from the mechanic and all tyres are stamped 15/19 so I assume manufactured in March 2019? As for crack, here is a picture of the punctured tyre.

heartofwhite · 03-08-2021 10:59am

https://www.boards.ie/discussion/comment/117698501#Comment_117698501

17,000 km on the clock and apart from an inspection pre-sale, it has no service history. The garage was first owner. The dealer sponsor a golf pro and gave him the car as a run around from new then we bought it.

In terms of the tyre depth, according to service sheet:

Front Offside - 5

Front Nearside - 6

Rear Offside - 6.5

Rear Nearside - 6.5

heartofwhite · 03-08-2021 11:02am

According to the mechanic, other tyres are displaying similar cracks.

Going to ring the dealer customer care team now and see what to do.

Should they be replacing all the tyres?

Cuddlesworth · 03-08-2021 11:08am

https://www.boards.ie/discussion/comment/117698467#Comment_117698467

A lot of cars sat on lots for 6+ months last year, or longer. Could have been a contributing factor in pre-aging the tyres?

MarkR · 03-08-2021 11:29am

If you contact the dealer to sort it, you may wind up with the cheapest of cheap tyres. I'd be calling the garage and asking about the car with 4 faulty tyres that they recently sold, and ask is there anything they can do about it.

They'll likely want to take care of it themselves, with budget friendly tyres. Perhaps you can come to a compromise, if you wanted more premium tyres.

heartofwhite · 03-08-2021 11:40am

https://www.boards.ie/discussion/comment/117698765#Comment_117698765

Sorry I might have been unclear. I bought the car from the main dealer. I should have said, the dealer was the first owner. No garage involved at all.

heartofwhite · 03-08-2021 11:41am

I rang the customer care team and they said they would get the manager of the dealership to ring me. I assume they will ask me to bring it in to them for a look.

noelf · 03-08-2021 12:21pm

Tyre minimum thread depth before changing here is 1.6 mm so your tyres should be OK ..

davo2001 · 03-08-2021 1:50pm

https://www.boards.ie/discussion/comment/117699088#Comment_117699088

Those tyres definitely are not OK, did you look at the pictures?

beachhead · 03-08-2021 2:01pm

Looks like off road driving there.Wouldn't perishing be on the side walls of a tyre? Would be asking the dealer to replace but as one poster said they might budget price tyres,so pick your brand and pay extra if needed-best way out of it

FishOnABike · 03-08-2021 8:09pm

Do all the tyres have similar cracks or just the one you got repaired?

Edit ->

Just reread the thread and saw your 11:02 post. If all tyres are showing similar defects I'd definitely be looking for them all to be replaced. They're a blowout waiting to happen.

You bought the car from the dealership, it's their problem to fix. If they want to take it up with the tyre manufacturer that's their business not yours.

enricoh · 03-08-2021 8:17pm

That's poor from a 2 year old Dunlop with 17k on them, if it was a dongwong I'd say fair enough!

Toyotafanboi · 03-08-2021 9:37pm

https://www.boards.ie/discussion/comment/117701461#Comment_117701461

Gas how you know it's a Dunlop without it being mentioned anywhere on thread that I can see 😀

I agree though, looks like a Dunlop. Not uncommon for them to perish that early IMO, not that that makes it ok.

Wouldn't be awfully bothered by that level of perishing on my own cars tyres but I wouldn't be wild about an approved used car being supplied like that, OP does deserve a new set of tyres and ideally not Dunlop, i find Conti are a bastid for premature perishing too.

con747 · 03-08-2021 9:47pm

https://www.boards.ie/discussion/comment/117701899#Comment_117701899

The OP's post @ 9.12am state they probably are Dunlop.

Toyotafanboi · 03-08-2021 10:03pm

Sorry, missed that, still fumbling through the relative disaster that is the new improved site.

Stallingrad · 03-08-2021 11:12pm

Which type of Dunlop tyre is that OP? Pretty shocking failure for a 2 year old big brand.

heartofwhite · 04-08-2021 2:11pm

The tyres are Dunlop Sport Blue Response.

The dealership manager rang me yesterday and asked me to bring it to the service centre so a colleague could look at them. I brought it up yesterday afternoon and they took a look at the flat tyre and saw that the crack was all the way around and there are signs of similar cracks on the others. They said it was strange for 2 year old tyres to show this. Anyway, the guy I spoke with said he would speak to the dealership manager about replacements and let me know. Not heard anything yet.

He mentioned something about a set of Hankooks. Hopefully they sort it.

colm_mcm · 04-08-2021 3:48pm

Hankooks would be in the same kind of league as Dunlops anyway and are original equipment on plenty cars.

the cracking is unusual and by no means a result of not being a top tier brand.

Bought car from main dealership last week and tyres in poor condition - advice please

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