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Argos & faulty product!

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Comments

  • #62
    [Deleted User]
    Posts: 14,708 ✭ [Deleted User]


    Stewball wrote: »
    When they refused to acknowledge the fault after I showed them video evidence - I asked if I could return it under the 'change of mind' policy - they refused.

    I wasn't going to be left with a €500+ hole in my pocket and a faulty TV.

    What makes me laugh is all the 'holier-than-thou' posters in this thread who would do the exact same thing if they were in my position. :rolleyes:

    I wouldn’t. Personally, I would have checked the sound with another device. But hey, maybe your experience helped you in these types of matters.


  • #63
    Treppen
    Registered Users, Registered Users 2 Posts: 4,733 ✭✭✭Treppen


    Jim_Hodge wrote: »
    HE maintains it is faulty but was willing to box it up, say nothing in a second store and let another buyer have his 'faulty' TV. Jammy fast one by anybody's book.

    But that's on the store. They maintain its not faulty so let them flog it as good working condition.

    I remember getting given a product from Argos and noticed box lid was carefully taped back with sellotape. I asked her it been opened before, they said yes but it was working fine as they tested it. I said no and to give me an unopened box.

    If they want to flog a previously owned product for full price 'as new' that's on them.
    If they want to offer same at discount and purchaser is aware then that's on the purchaser.

    We've all heard the stories from returning laptops that didn't work from Currry's and the song and dance of their repair process. And being told it works fine etc.

    Few times I've had the 'works fine for me' and I just go back to different server or another store. If it worked fine why would I be hopping into my car wasting 2 hours of my life arguing with someone behind the counter wood under pressure for returns or hasn't the authority to refund but didn't want to call their manager.


  • #64
    Stewball
    Registered Users, Registered Users 2 Posts: 764 ✭✭✭Stewball


    Dav010 wrote: »
    I wouldn’t. Personally, I would have checked the sound with another device. But hey, maybe your experience helped you in these types of matters.

    Ok so you're telling me, after paying €500+ for a new TV you intended to use 95% of the time with a Sky box (but may have worked perfectly on a firestick), you would have happily kept the TV with all the 'hissing' noise coming from the speakers when you're trying to watch sports/movies etc on Sky?

    If that's the case Dave, more fool you!


  • #65
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    The fault was probably with the sky box, so the TV is not faulty, hence op effectively accepted that it did not have a fault and therefore took advantage of the Argos 30 day change of mind option.


    Yes, I would have probably done that as it wasn't faulty, it just wasn't compatible, so op fully entitled to return under the change of mind policy of Argos.


  • #66
    [Deleted User]
    Posts: 14,708 ✭ [Deleted User]


    Stewball wrote: »
    Ok so you're telling me, after paying €500+ for a new TV you intended to use 95% of the time with a Sky box (but may have worked perfectly on a firestick), you would have happily kept the TV with all the 'hissing' noise coming from the speakers when you're trying to watch sports/movies etc on Sky?

    If that's the case Dave, more fool you!

    If it was the skybox/RF cable rather than the tv, I’d be on to Sky to get an upgrade and HDMI cable.


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  • #67
    Stewball
    Registered Users, Registered Users 2 Posts: 764 ✭✭✭Stewball


    Darc19 wrote: »
    The fault was probably with the sky box, so the TV is not faulty, hence op effectively accepted that it did not have a fault and therefore took advantage of the Argos 30 day change of mind option.


    Yes, I would have probably done that as it wasn't faulty, it just wasn't compatible, so op fully entitled to return under the change of mind policy of Argos.


    I still can't see why the fault has to be with the Sky box. It works perfectly with the other TVs in my house.

    At the end of the day, I couldn't care less anymore. I've already spent my refunded money on a new TV (different manufacturer) which I'm picking up from Harvey Norman tomorrow.

    Hopefully it works well with Sky :D


  • #68
    Stewball
    Registered Users, Registered Users 2 Posts: 764 ✭✭✭Stewball


    Dav010 wrote: »
    If it was the skybox/RF cable rather than the tv, I’d be on to Sky to get an upgrade and HDMI cable.

    So after checking all the other TVs in your house with the Sky box and there being no issue whatsoever with the sound - you'd go to the trouble of changing the Sky box instead of returning the TV with the dodgy sound?

    You're funny Dave. :)


  • #69
    [Deleted User]
    Posts: 14,708 ✭ [Deleted User]


    Stewball wrote: »
    I still can't see why the fault has to be with the Sky box. It works perfectly with the other TVs in my house.

    At the end of the day, I couldn't care less anymore. I've already spent my refunded money on a new TV (different manufacturer) which I'm picking up from Harvey Norman tomorrow.

    Hopefully it works well with Sky :D

    Old technology is not always seamlessly compatible with new technology, it’s probably 20 yrs since I used an RF connection, but I wouldn’t be surprised if you had to do some fiddling with both menus to improve sound. Certainly a quick google shows plenty of sites referencing sound interference on RF connections.


  • #70
    [Deleted User]
    Posts: 14,708 ✭ [Deleted User]


    Stewball wrote: »
    So after checking all the other TVs in your house with the Sky box and there being no issue whatsoever with the sound - you'd go to the trouble of changing the Sky box instead of returning the TV with the dodgy sound?

    You're funny Dave. :)

    And yet you didn’t consider checking sound when another device was connected to it?

    I’d laugh if you have the same problem with the new one, though I doubt you’d admit it on here.


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