Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact [email protected]

Argos & faulty product!

  • 25-06-2021 6:52pm
    #1
    Registered Users Posts: 624 ✭✭✭


    Hi,

    I bought a TV from Argos on Monday. Connected it to my Sky box that evening and could hear a hissing noise from the speakers.

    Brought the TV back on Wednesday and was told they need to check out the fault, got a call yesterday saying they couldn't find a fault with the sound, I was told to bring the TV home and record/video the 'hissing' noise and come back in to show them video.
    I did that today and was told by two employees they can't hear the noise. They said they'll have the manufacturers' repair guy check it out.

    They have a 30 day change of mind return policy, but I was told because I opened the box I can't avail of that. OF COURSE I opened the bloody box!!:rolleyes:

    What are my options here to get my money back?
    Chargeback?


«13

Comments

  • Registered Users Posts: 445 ✭✭Garibaldi?


    I bought a small Lenovo laptop in Argos a couple of years ago. The screen just showed all coloured lines when I took it home. They refunded the money to my credit card immediately. Another time I bought a self-assembly shopping cart and a wheel was missing! I was asked a lot of questions. It was as if they thought I had lost the wheel myself.One guy suggested that I should have a thorough look at home. The item was only €50 but I was given the third degree. I explained that I had gone straight to my car and home with the product, a present for a friend. I had unwrapped it immediately, to find three wheels! I think it depends on who you are dealing with. They refunded the cost, but a bit reluctantly. I would insist on a refund.


  • Registered Users Posts: 3,817 ✭✭✭Darc19


    They have to check and see/hear the fault themselves.

    Is there anything that could be causing interference?

    Have you checked if it's the sky box that is at fault? Some SkyQ boxes have issues with some TVs.


    Edit - just found this
    https://helpforum.sky.com/t5/Sky-Q/Loud-static-noise-after-changing-channels/td-p/3489134


  • Registered Users Posts: 782 ✭✭✭FobleAsNuck


    Ask for replacement. If the fault is spotted within first 6 months of use it is assumed it was there from the moment it was bought (EU regulations).

    Don't buy into this "employees think there's nothing wrong" BS - if you still have the TV try a different shop (if within range). Talk to manager and not to till people.


  • Registered Users Posts: 3,817 ✭✭✭Darc19


    Ask for replacement. If the fault is spotted within first 6 months of use it is assumed it was there from the moment it was bought (EU regulations).

    Don't buy into this "employees think there's nothing wrong" BS - if you still have the TV try a different shop (if within range). Talk to manager and not to till people.

    You still have to be able to show the fault and as above, the skyQ box is known to cause similar issue.

    Not Argos problem if a third party instrument is the cause of the issue


  • Registered Users Posts: 2,419 ✭✭✭antix80


    Op, does the same hissing noise happen with other HD devices?


  • Advertisement
  • Registered Users Posts: 624 ✭✭✭Stewball


    antix80 wrote: »
    Op, does the same hissing noise happen with other HD devices?

    I plugged the SkyHD box into another TV and there is no issue. Even made a video of that to show them but they didn't care - because it was a newer OLED TV.
    Which makes no sense!

    If I take the TV to another store and try and return under the change of mind 30 day policy. Will they have a record of me trying to return it in the original store?

    Reading their return policy - I can't see why they have an issue taking it back.
    ReturnsAndRefunds

    If they don't believe me when I say it's faulty - then why not accept it under the 30 day change of mind policy??
    I know that policy says 'unused' but all I did was take it out of the box, plug it in, heard the fault, and returned it the next day.
    Since I've bought the bloody thing they've had it in their possession longer than I have!!


  • Registered Users Posts: 2,171 ✭✭✭ForestFire


    I think the video needs to be posted here so we can all analyse, before giving our expert opinions ;-)


  • Registered Users Posts: 3,817 ✭✭✭Darc19


    Stewball wrote: »
    I plugged the SkyHD box into another TV and there is no issue. Even made a video of that to show them but they didn't care - because it was a newer OLED TV.
    Which makes no sense!

    The skyq box has issues with some oled tv's. Check the sky forums and see if others have an issue with your model.

    If you have netflix, see if the issue happens with netflix or other direct app.

    If it doesn't, then the issue with with the sky box.

    If the issue does happen with other apps when not connected via sky q, then its the tv.


    But I suspect it's the sky box where the issue is


  • Registered Users Posts: 624 ✭✭✭Stewball


    Darc19 wrote: »
    The skyq box has issues with some oled tv's. Check the sky forums and see if others have an issue with your model.

    If you have netflix, see if the issue happens with netflix or other direct app.

    If it doesn't, then the issue with with the sky box.

    If the issue does happen with other apps when not connected via sky q, then its the tv.


    But I suspect it's the sky box where the issue is

    I don't have SkyQ. I'm still using the old SkyHD box.

    The faulty TV isn't OLED, but my other TV which I also tested with the same Sky box/cable is - there was no 'hissing' to be heard.

    I'll try to post the video later.


  • Registered Users Posts: 624 ✭✭✭Stewball


    https://www.youtube.com/watch?v=Y9EyVwfDcW4

    It's difficult enough to hear it when there is dialogue etc from a tv show, but when it goes silent you can hear.

    I pause the program so you can hear it and when I mute the speakers it goes.


  • Advertisement
  • Registered Users Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    Sorry but that's a definite fault. The problem is is it with the Sky Box or the TV. Have you got something else you can try like a playstation? Only other thing I can think of and it's a longshot is trying a different wall socket.


  • Registered Users Posts: 2,419 ✭✭✭antix80


    Stewball wrote: »
    I plugged the SkyHD box into another TV and there is no issue.

    That doesn't answer the question... does the same hissing noise happen with other HD devices?


  • Registered Users Posts: 624 ✭✭✭Stewball


    antix80 wrote: »
    That doesn't answer the question... does the same hissing noise happen with other HD devices?

    I haven't tried any other HD device. Why would it only happen on one TV and not the other, if it was a problem with the Sky box?
    The Argos employee said he put a Firestick into the TV and there was no issue.


  • Registered Users Posts: 2,419 ✭✭✭antix80


    Stewball wrote: »
    I haven't tried any other HD device. Why would it only happen on one TV and not the other, if it was a problem with the Sky box?
    The Argos employee said he put a Firestick into the TV and there was no issue.

    Could be an issue with the sky box.

    You'll need to rule that out first.


  • Registered Users Posts: 624 ✭✭✭Stewball


    antix80 wrote: »
    Could be an issue with the sky box.

    You'll need to rule that out first.

    Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?


  • Registered Users Posts: 10,161 ✭✭✭✭Jim_Hodge


    Stewball wrote: »
    Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?

    Would you not just connect some other device to the Tv, even an old DVD player, and see what the sound is like?


  • Registered Users Posts: 3,817 ✭✭✭Darc19


    Stewball wrote: »
    Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?

    No, because it's a different TV. The sky box has issues with some oled TVs. Some conflict in software.


  • Registered Users Posts: 624 ✭✭✭Stewball


    Jim_Hodge wrote: »
    Would you not just connect some other device to the Tv, even an old DVD player, and see what the sound is like?

    I would if I still had the TV. Argos still have possession of it since Friday.


  • Registered Users Posts: 624 ✭✭✭Stewball


    Darc19 wrote: »
    No, because it's a different TV. The sky box has issues with some oled TVs. Some conflict in software.

    The TV with the fault isn't OLED.
    My other TV which I also tested the Sky box on is an OLED TV and there is no issue with the speakers.


  • Registered Users Posts: 1,518 ✭✭✭Gooser14


    Have to checked whether the noise is there with the TV connected to a terestral aerial only? If the noise is still there when connected to the terestral aerial only then it's the TV that is the problem.


  • Advertisement
  • Registered Users Posts: 624 ✭✭✭Stewball


    Gooser14 wrote: »
    Have to checked whether the noise is there with the TV connected to a terestral aerial only? If the noise is still there when connected to the terestral aerial only then it's the TV that is the problem.

    I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

    Longterm this is how the TV would likely be used as it's for a bedroom.


  • Registered Users Posts: 10,161 ✭✭✭✭Jim_Hodge


    Stewball wrote: »
    I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

    Longterm this is how the TV would likely be used as it's for a bedroom.

    Still through the sky box. It needs a straight test beyond Sky.


  • Registered Users Posts: 1,518 ✭✭✭Gooser14


    Jim_Hodge wrote:
    Still through the sky box. It needs a straight test beyond Sky.


    Would agree with that. Unplug the cable from the RF input on the Sky box & plug in to the RF input on the TV.


  • Registered Users Posts: 2,419 ✭✭✭antix80


    Stewball wrote: »
    I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

    Testing is when you change one of the variables.


  • Registered Users Posts: 624 ✭✭✭Stewball


    antix80 wrote: »
    Testing is when you change one of the variables.

    Like when I plugged the Sky box into a different TV?


  • Registered Users Posts: 624 ✭✭✭Stewball


    Jim_Hodge wrote: »
    Still through the sky box. It needs a straight test beyond Sky.

    I only use Sky though.
    If the TV can't handle a Sky box which is working perfectly with other TVs then the new TV is useless to me.


  • Registered Users Posts: 422 ✭✭thereitisgone


    What if like previous posters have said if with a updated different sky box the tv would work
    Just plug it into the wall and test, its a known problem


  • Registered Users Posts: 7,661 ✭✭✭whippet


    Stewball wrote: »
    I only use Sky though.
    If the TV can't handle a Sky box which is working perfectly with other TVs then the new TV is useless to me.

    It might be useless to you alright but does not mean the TV is faulty.

    It’s sounds like your input is the problem. Why not talk to sky and see about getting a new box or an upgrade ?


  • Registered Users Posts: 782 ✭✭✭FobleAsNuck


    Ok, I can clearly see some people are almost offended when using the word "faulty".

    https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html#l3eee1
    pIKTyR7.png

    OP, take it back as "not fit for purpose", end of story.

    This means you do not have to prove anything.


  • Advertisement
  • Registered Users Posts: 13,741 ✭✭✭✭Dav010


    Ok, I can clearly see some people are almost offended when using the word "faulty".

    https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html#l3eee1
    pIKTyR7.png

    OP, take it back as "not fit for purpose", end of story.

    This means you do not have to prove anything.

    You don’t think the op should check that it isn’t an issue with the device connected to the tv? Seems the op’s check has been limited to connecting the sky box to another tv rather than connecting another av source to the “faulty tv”.


Advertisement