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Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

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Comments

  • #632
    ablelocks
    Registered Users Posts: 4,682 ✭✭✭ablelocks


    dirtyden wrote: »

    Glad to get refunds but a little annoyed about initial customer service response, which was basically you are wrong.

    in fairness to the cs agents, they weren't informed, prepared for or trained to deal with this. Can't have been easy for them trying to deal with frustrated, annoyed and disgruntled customers with limited information and direction from management and not exactly getting paid a fortune to do so.


  • #633
    leck
    Registered Users Posts: 1,357 ✭✭✭leck


    dirtyden wrote: »
    Yes, I spent a while on the chat being told how everything was correct and there was no charge error, despite sending screenshots etc and now have a bunch of emails indicating refunds.

    Glad to get refunds but a little annoyed about initial customer service response, which was basically you are wrong.
    Same here, spent about an hour and a half with them between phone and chat. Last chat and call yesterday. Finally the CSR gave in and asked me what refund I'd be happy with. This was for Blink 2-camera system. Was charged GBP135, by my calculation should have been about GBP105, so said the overcharge was about GBP30. I got a notice of a "Goodwill Refund: £30.00" but it was applied to a completely different item that I bought in November 2020.

    They've also issued a small refund on this item:
    Due to a technical issue, the promotion amount applied to your Prime Day order xxxxx for eufy by Anker, Lumi Stick-On Night Light, 3-pack was incorrectly calculated. We're sorry for any inconvenience this caused.

    We have now issued a refund of £2.67 to your original payment method to reflect the correct promotion amount you should have received. Please allow 5 - 7 business days for the refund to be processed by your bank
    .
    I hadn't even asked about that item.


  • #634
    Thor
    Registered Users Posts: 2,624 ✭✭✭Thor


    leck wrote: »
    Same here, spent about an hour and a half with them between phone and chat. Last chat and call yesterday. Finally the CSR gave in and asked me what refund I'd be happy with. This was for Blink 2-camera system. Was charged GBP135, by my calculation should have been about GBP105, so said the overcharge was about GBP30. I got a notice of a "Goodwill Refund: £30.00" but it was applied to a completely different item that I bought in November 2020.

    They've also issued a small refund on this item:
    .
    I hadn't even asked about that item.

    You will end up with a refund for the blink 2-camera aswell. Lol Amazon really screwed up here.


  • #635
    C.O.Y.B.I.B
    Registered Users Posts: 727 ✭✭✭C.O.Y.B.I.B


    Anyone know if all the Amazon Primes are linked ?
    I have prime UK and bought something from Amazon Fr and was asked to sign up for free 30 Day trial , which I did using same account as UK one. The yearly sub for France is 49 , but 79 for UK. Can I ditch UK and keep France or would I lose all benefits from UK one ?


  • #636
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    C.O.Y.B.I.B wrote: »
    Anyone know if all the Amazon Primes are linked ?
    I have prime UK and bought something from Amazon Fr and was asked to sign up for free 30 Day trial , which I did using same account as UK one. The yearly sub for France is 49 , but 79 for UK. Can I ditch UK and keep France or would I lose all benefits from UK one ?

    No, they are completely separate.


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  • #637
    C.O.Y.B.I.B
    Registered Users Posts: 727 ✭✭✭C.O.Y.B.I.B


    [Deleted User] wrote: »
    No, they are completely separate.

    Thanks


  • #638
    Quazzie
    Registered Users Posts: 28,809 ✭✭✭✭Quazzie


    If I sign up from Amazon France Prime, what Prime Video does that entitle me to view?


  • #639
    Daisy03
    Registered Users Posts: 325 ✭✭Daisy03


    dirtyden wrote: »
    Yes, I spent a while on the chat being told how everything was correct and there was no charge error, despite sending screenshots etc and now have a bunch of emails indicating refunds.

    Glad to get refunds but a little annoyed about initial customer service response, which was basically you are wrong.

    I did the exact same and they don't see an issue. I sent screenshots of VAT treatment on prime day and if bought now. Their response made it clear they didnt even read my email.


  • #640
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    calnand wrote: »
    Got an email saying I'm getting a refund on some of my orders due to a technical issue. I never contacted support, so good to see.

    Same here


  • #641
    jos22
    Registered Users Posts: 1,016 ✭✭✭jos22


    no email about refund yet, on my prime day order. did get it delivered Friday morning instead of Tuesday as estimated tho


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  • #642
    sink
    Registered Users Posts: 4,314 ✭✭✭sink


    Anyone else still waiting for their refund?


  • #643
    ForestFire
    Registered Users Posts: 2,235 ✭✭✭ForestFire


    So one of the few deals I picked up was a cordless hedge trimmer in the warehouse 30% deals.

    Used like new £77 with discount of about £23.

    Arrived yesterday, and the battery is completely dead and will not charge.

    Amazon CS will not offer to replace item for the same price, only a refund (legally within their rights).

    I pointed out all the other prime issues and deals I missed, from ireland, 10 years ordering £1000's from them etc, speaking to supervisor etc and the best they got to was a £5 discount.

    The best part of the conversation was when I initially refused and asked to escalate to supervisor to review I got...

    " Please be assured we are here to help you the best way possible. I will check what is the best offer I can get for you. Please remain online when I recheck......................................okay I can organise a full refund, and you will get your money back as soon as we receive the item back" !!


  • #644
    TheDriver
    Registered Users Posts: 12,390 ✭✭✭✭TheDriver


    I bought a warehouse sports item and it's still showing del date pending. I'm wondering will I get a cancellation as they can't find it


  • #645
    jos22
    Registered Users Posts: 1,016 ✭✭✭jos22


    sink wrote: »
    Anyone else still waiting for their refund?

    yes, nothing yet


  • #646
    Sarn
    Registered Users Posts: 3,059 ✭✭✭Sarn


    TheDriver wrote: »
    I bought a warehouse sports item and it's still showing del date pending. I'm wondering will I get a cancellation as they can't find it

    I ordered a new laptop and it’s still delivery date pending. Over the week I watched it going from ‘In stock’ to ‘Only 15 left in stock’ until there were none left. Saying that, there was no estimated delivery on it when ordering. It was a good deal on it, so having it cancelled would be annoying. I’ll check with CS to see what the story is.


  • #647
    gar
    Registered Users Posts: 1,092 ✭✭✭gar


    jos22 wrote: »
    yes, nothing yet

    Ended up getting a call back and had to explain what they did wrong with the VAT and the discounts. Luckily I had screenshots of UK delivery and Ireland delivery pricing. Getting refund processed now


  • #648
    Lucious Sweet
    Registered Users Posts: 1,528 ✭✭✭Lucious Sweet


    TheDriver wrote: »
    I bought a warehouse sports item and it's still showing del date pending. I'm wondering will I get a cancellation as they can't find it

    i ordered an ipad from warehouse and delivery date has changed twice and still no tracking info. Was on to CS but they don't know.
    Due on Friday but I''m not holding my breath


  • #649
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    sink wrote: »
    Anyone else still waiting for their refund?

    Got mine yesterday


  • #650
    Sup08
    Registered Users Posts: 1,670 ✭✭✭Sup08


    Was just looking at a few deals and the Irish vat is applied on the original price of the item but a discount is applied to give the same discoubted price as advertised. Still a little extra.

    The orders don't show the estimated vat changes on the original order screen but if you click on the "orders total includes vat" button in the app, it shows it there in case anyone was wondering.


  • #651
    TheDriver
    Registered Users Posts: 12,390 ✭✭✭✭TheDriver


    I have a sub 22 package arriving into IRL today.


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  • #652
    Sup08
    Registered Users Posts: 1,670 ✭✭✭Sup08


    TheDriver wrote: »
    I have a sub 22 package arriving into IRL today.

    I've 3 due to be delivered on Saturday and the dispatch says all are been delivered by Amazon, so hopefully will be no duty or charges. Will update when they arrive.


  • #653
    SourSessions
    Registered Users Posts: 1,198 ✭✭✭SourSessions


    Just had my last pre-July 1st package delivered (5 orders grouped together) with no issues


  • #654
    Sleeper12
    Registered Users Posts: 16,875 ✭✭✭✭Sleeper12


    got delivery today without customs issues. More tomorrow & Saturday


  • #655
    TheDriver
    Registered Users Posts: 12,390 ✭✭✭✭TheDriver


    It's items entering the country today would be the issue. My delivery today arrived into ROI yesterday


  • #656
    amber2
    Registered Users Posts: 1,578 ✭✭✭amber2


    Received an item today which was stuck with customs for over a month due to insufficient information. I received a refund as I was being passed from pillar to post as neither could tell me what info was needed.

    I presume I now need to return this item.


  • #657
    SourSessions
    Registered Users Posts: 1,198 ✭✭✭SourSessions


    amber2 wrote: »
    Received an item today which was stuck with customs for over a month due to insufficient information. I received a refund as I was being passed from pillar to post as neither could tell me what info was needed.

    I presume I now need to return this item.

    Contact them if you want but they usually tell you to just keep it.


  • #658
    sue97
    Registered Users Posts: 716 ✭✭✭sue97


    TheDriver wrote: »
    I bought a warehouse sports item and it's still showing del date pending. I'm wondering will I get a cancellation as they can't find it

    I am waiting for a bathroom mirror from the warehouse. I really hope I get it as won't find anything for that price and quality here.


  • #659
    Smurts
    Registered Users Posts: 243 ✭✭Smurts


    cfeeneyinterior wrote: »
    In relation to the buds. If I order them now and send to a uk address they say I'll get them by 29 June.... They might revise the august date yet I'd say

    They changed from 14th August to 1st July and got delivered yesterday, didnt have to amend anything on the order which is a result. Gonna start the cashback process later today


  • #660
    SourSessions
    Registered Users Posts: 1,198 ✭✭✭SourSessions


    Got another refund today


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  • #661
    hots
    Registered Users Posts: 5,200 ✭✭✭hots


    Smurts wrote: »
    They changed from 14th August to 1st July and got delivered yesterday, didnt have to amend anything on the order which is a result. Gonna start the cashback process later today

    Mine is going the other way, 25th August now


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