Argos & faulty product!

Stewball · 25-06-2021 07:52PM #1

Hi,

I bought a TV from Argos on Monday. Connected it to my Sky box that evening and could hear a hissing noise from the speakers.

Brought the TV back on Wednesday and was told they need to check out the fault, got a call yesterday saying they couldn't find a fault with the sound, I was told to bring the TV home and record/video the 'hissing' noise and come back in to show them video.
I did that today and was told by two employees they can't hear the noise. They said they'll have the manufacturers' repair guy check it out.

They have a 30 day change of mind return policy, but I was told because I opened the box I can't avail of that. OF COURSE I opened the bloody box!!:rolleyes:

What are my options here to get my money back?
Chargeback?

Garibaldi? · 25-06-2021 08:08PM

I bought a small Lenovo laptop in Argos a couple of years ago. The screen just showed all coloured lines when I took it home. They refunded the money to my credit card immediately. Another time I bought a self-assembly shopping cart and a wheel was missing! I was asked a lot of questions. It was as if they thought I had lost the wheel myself.One guy suggested that I should have a thorough look at home. The item was only €50 but I was given the third degree. I explained that I had gone straight to my car and home with the product, a present for a friend. I had unwrapped it immediately, to find three wheels! I think it depends on who you are dealing with. They refunded the cost, but a bit reluctantly. I would insist on a refund.

Darc19 · 25-06-2021 09:58PM

They have to check and see/hear the fault themselves.

Is there anything that could be causing interference?

Have you checked if it's the sky box that is at fault? Some SkyQ boxes have issues with some TVs.

Edit - just found this
https://helpforum.sky.com/t5/Sky-Q/Loud-static-noise-after-changing-channels/td-p/3489134

FobleAsNuck · 25-06-2021 10:08PM

Ask for replacement. If the fault is spotted within first 6 months of use it is assumed it was there from the moment it was bought (EU regulations).

Don't buy into this "employees think there's nothing wrong" BS - if you still have the TV try a different shop (if within range). Talk to manager and not to till people.

Darc19 · 25-06-2021 10:50PM

FobleAsNuck wrote: »

Ask for replacement. If the fault is spotted within first 6 months of use it is assumed it was there from the moment it was bought (EU regulations).

Don't buy into this "employees think there's nothing wrong" BS - if you still have the TV try a different shop (if within range). Talk to manager and not to till people.

You still have to be able to show the fault and as above, the skyQ box is known to cause similar issue.

Not Argos problem if a third party instrument is the cause of the issue

antix80 · 25-06-2021 10:57PM

Op, does the same hissing noise happen with other HD devices?

Stewball · 26-06-2021 01:31PM

antix80 wrote: »

Op, does the same hissing noise happen with other HD devices?

I plugged the SkyHD box into another TV and there is no issue. Even made a video of that to show them but they didn't care - because it was a newer OLED TV.
Which makes no sense!

If I take the TV to another store and try and return under the change of mind 30 day policy. Will they have a record of me trying to return it in the original store?

Reading their return policy - I can't see why they have an issue taking it back.
ReturnsAndRefunds

If they don't believe me when I say it's faulty - then why not accept it under the 30 day change of mind policy??
I know that policy says 'unused' but all I did was take it out of the box, plug it in, heard the fault, and returned it the next day.
Since I've bought the bloody thing they've had it in their possession longer than I have!!

ForestFire · 26-06-2021 01:36PM

I think the video needs to be posted here so we can all analyse, before giving our expert opinions ;-)

Darc19 · 26-06-2021 01:54PM

Stewball wrote: »

I plugged the SkyHD box into another TV and there is no issue. Even made a video of that to show them but they didn't care - because it was a newer OLED TV.
Which makes no sense!

The skyq box has issues with some oled tv's. Check the sky forums and see if others have an issue with your model.

If you have netflix, see if the issue happens with netflix or other direct app.

If it doesn't, then the issue with with the sky box.

If the issue does happen with other apps when not connected via sky q, then its the tv.

But I suspect it's the sky box where the issue is

Stewball · 26-06-2021 03:13PM

Darc19 wrote: »

The skyq box has issues with some oled tv's. Check the sky forums and see if others have an issue with your model.

If you have netflix, see if the issue happens with netflix or other direct app.

If it doesn't, then the issue with with the sky box.

If the issue does happen with other apps when not connected via sky q, then its the tv.

But I suspect it's the sky box where the issue is

I don't have SkyQ. I'm still using the old SkyHD box.

The faulty TV isn't OLED, but my other TV which I also tested with the same Sky box/cable is - there was no 'hissing' to be heard.

I'll try to post the video later.

Stewball · 26-06-2021 04:22PM

https://www.youtube.com/watch?v=Y9EyVwfDcW4

It's difficult enough to hear it when there is dialogue etc from a tv show, but when it goes silent you can hear.

I pause the program so you can hear it and when I mute the speakers it goes.

Samuel T. Cogley · 26-06-2021 04:46PM

Sorry but that's a definite fault. The problem is is it with the Sky Box or the TV. Have you got something else you can try like a playstation? Only other thing I can think of and it's a longshot is trying a different wall socket.

antix80 · 26-06-2021 07:17PM

Stewball wrote: »

I plugged the SkyHD box into another TV and there is no issue.

That doesn't answer the question... does the same hissing noise happen with other HD devices?

Stewball · 26-06-2021 07:20PM

antix80 wrote: »

That doesn't answer the question... does the same hissing noise happen with other HD devices?

I haven't tried any other HD device. Why would it only happen on one TV and not the other, if it was a problem with the Sky box?
The Argos employee said he put a Firestick into the TV and there was no issue.

antix80 · 26-06-2021 08:41PM

Stewball wrote: »

I haven't tried any other HD device. Why would it only happen on one TV and not the other, if it was a problem with the Sky box?
The Argos employee said he put a Firestick into the TV and there was no issue.

Could be an issue with the sky box.

You'll need to rule that out first.

Stewball · 26-06-2021 08:58PM

antix80 wrote: »

Could be an issue with the sky box.

You'll need to rule that out first.

Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?

Jim_Hodge · 26-06-2021 09:00PM

Stewball wrote: »

Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?

Would you not just connect some other device to the Tv, even an old DVD player, and see what the sound is like?

Darc19 · 26-06-2021 09:28PM

Stewball wrote: »

Have I not already ruled out the problem being with Sky box by testing it on another TV and no 'hissing' is being detected?

No, because it's a different TV. The sky box has issues with some oled TVs. Some conflict in software.

Stewball · 27-06-2021 12:14PM

Jim_Hodge wrote: »

Would you not just connect some other device to the Tv, even an old DVD player, and see what the sound is like?

I would if I still had the TV. Argos still have possession of it since Friday.

Stewball · 27-06-2021 12:16PM

Darc19 wrote: »

No, because it's a different TV. The sky box has issues with some oled TVs. Some conflict in software.

The TV with the fault isn't OLED.
My other TV which I also tested the Sky box on is an OLED TV and there is no issue with the speakers.

Gooser14 · 27-06-2021 12:40PM

Have to checked whether the noise is there with the TV connected to a terestral aerial only? If the noise is still there when connected to the terestral aerial only then it's the TV that is the problem.

Stewball · 28-06-2021 02:29PM

Gooser14 wrote: »

Have to checked whether the noise is there with the TV connected to a terestral aerial only? If the noise is still there when connected to the terestral aerial only then it's the TV that is the problem.

I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

Longterm this is how the TV would likely be used as it's for a bedroom.

Jim_Hodge · 28-06-2021 03:36PM

Stewball wrote: »

I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

Longterm this is how the TV would likely be used as it's for a bedroom.

Still through the sky box. It needs a straight test beyond Sky.

Gooser14 · 28-06-2021 03:46PM

Jim_Hodge wrote:

Still through the sky box. It needs a straight test beyond Sky.

Would agree with that. Unplug the cable from the RF input on the Sky box & plug in to the RF input on the TV.

antix80 · 28-06-2021 05:56PM

Stewball wrote: »

I tested the TV via the RF outlet from the back of the Sky box too and the noise was still there.

Testing is when you change one of the variables.

Stewball · 28-06-2021 07:33PM

antix80 wrote: »

Testing is when you change one of the variables.

Like when I plugged the Sky box into a different TV?

Stewball · 28-06-2021 07:35PM

Jim_Hodge wrote: »

Still through the sky box. It needs a straight test beyond Sky.

I only use Sky though.
If the TV can't handle a Sky box which is working perfectly with other TVs then the new TV is useless to me.

thereitisgone · 28-06-2021 07:45PM

What if like previous posters have said if with a updated different sky box the tv would work
Just plug it into the wall and test, its a known problem

whippet · 29-06-2021 07:58AM

Stewball wrote: »

I only use Sky though.
If the TV can't handle a Sky box which is working perfectly with other TVs then the new TV is useless to me.

It might be useless to you alright but does not mean the TV is faulty.

It’s sounds like your input is the problem. Why not talk to sky and see about getting a new box or an upgrade ?

FobleAsNuck · 29-06-2021 09:48PM

Ok, I can clearly see some people are almost offended when using the word "faulty".

https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html#l3eee1

OP, take it back as "not fit for purpose", end of story.

This means you do not have to prove anything.

29-06-2021 10:34PM

FobleAsNuck wrote: »

Ok, I can clearly see some people are almost offended when using the word "faulty".

https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html#l3eee1

OP, take it back as "not fit for purpose", end of story.

This means you do not have to prove anything.

You don’t think the op should check that it isn’t an issue with the device connected to the tv? Seems the op’s check has been limited to connecting the sky box to another tv rather than connecting another av source to the “faulty tv”.

Argos & faulty product!

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